Lobby Lounge at Shangri-La, Toronto

Review summary

1. S

   Stephen

   London

   6 reviews

   5.0

   6 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Champagne and truffle fries by the fire in this inviting lobby. The perfect way to wrap up an afternoon at the ballet.
   

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2. S

   Sam

   Ottawa

   1 review

   4.0

   1 review

   Dined on 14 November 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Great experience! Our party thought it was a lot of sweets. We would have preferred a better balance of savoury. The service was excellent.
   

   Lobby Lounge at Shangri-La, TorontoResponded 6 days ago

   Dear Sam, Thank you for taking the time to share your valued feedback. We are overjoyed to know that you joined us for our new Nutcracker Afternoon Tea and had a great experience! We truly appreciate your kind words, alongside your comments on where our menu requires some attention. It was our pleasure to have you as our guests, and we look forward to hosting you for more special occasions in the future! Warm regards, Director of Restaurants & Bar
   

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3. R

   Reema

   Turkey

   1 review

   5.0

   1 review

   Dined on 2 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Incredible attention to detail! I really appreciate the efforts you went through to cater for a halal meal. Genuinely appreciate that, and the impeccable service your staff gave, especially Kadijah (sp?) I will definitely come back to celebrate another occasion. Also, loved the ambience of the lounge, from the fragrance that greets you as you walk in, the live piano music and the friendly and welcoming staff!
   

   Lobby Lounge at Shangri-La, TorontoResponded on 6 November 2024

   Dear Reema, Thank you for taking the time to share your outstanding feedback! We are elated to hear that you chose to join us in celebration of such a special occassion. Our team works hard to provide detail oriented and curate experiences to each of our guests needs, thus, we truly appreciate your kind words. It is certainly our staff that make the difference in the experiences we offer, and are grateful that you highlighted Khadija for her impeccable service. It was a pleasure having you as our guests and we look forward to welcoming you back, to enjoy more live entertainment and unique dining experience, very soon! Sincerely, Director of Restaurants & Bar
   

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4. L

   Lexy

   Toronto

   18 reviews

   vip
   4.0

   18 reviews

   Dined on 25 October 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 3

   The Shangri-La is a beautiful hotel/residence in Toronto. The service was fantastic, gracious servers who are very knowledgeable. Sitting on a couch with a table that’s of a lower height is something we didn’t enjoy/ have never experience for a high tea before. The pianist was lovely but only played for roughly 15 minutes. Our server was fantastic, the poor woman had to lunge each time she served us. While the food was fantastic $300+ for high tea is steep in comparison to other high teas such as the King Edward. I would recommend trying this once but it sue to the price it wouldn’t be a repeat, it’s also unfortunate you can’t purchase their decadent teas.
   

   Lobby Lounge at Shangri-La, TorontoResponded on 30 October 2024

   Dear Lexy, Thank you very much for taking a moment to share your feedback. We are truly appreciative that you chose to join us for afternoon tea for such a special occassion. We are pleased to know that you enjoyed the ambiance and shall be sharing your kind words to our team regarding their knowledgeable and fantastic service. It is troubling to learn that we did not meet your expectations, as it is our goal to curate memorable experiences for each of our guests. However, without your comments we would not be able to improve our services, thus, rest assured we are looking into the areas that require attention. I am keen on connecting with you further so we may investigate your concerns in further detail. Warm regards, Director of Restaurants & Bar
   

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5. K

   Katherine

   Toronto

   2 reviews

   5.0

   2 reviews

   Dined on 24 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I recently had the pleasure of indulging in the high tea experience at Shangri-La, and it was nothing short of exquisite. From the moment I stepped into the elegant setting, I was enveloped in an atmosphere of sophistication and warmth. The service was impeccable—attentive without being intrusive. Our server was knowledgeable about the tea selection and made thoughtful recommendations based on our preferences. The presentation of the high tea itself was a work of art; each tier of the stand was beautifully arranged with a delightful assortment of finger sandwiches, scones, and pastries. The highlight was undoubtedly the selection of pastries, each offering a unique flavor and a feast for the eyes. The tea selection was extensive, featuring both classic and unique blends. I opted for a floral tea that was fragrant and refreshing, perfectly complementing the sweet and savory treats. Overall, the high tea at Shangri-La is a delightful escape, ideal for celebrating special occasions or simply enjoying a luxurious afternoon. I can’t recommend it highly enough—it's an experience that lingers long after the last sip! I will be coming back 10000%
   

   Lobby Lounge at Shangri-La, TorontoResponded on 27 October 2024

   Dear Ms. Katherine, Thank you so much for taking the time to share about your recent visit to The Lobby Lounge! It is so heartwarming to learn about your afternoon tea experience with us, we are trully thrilled that you enjoyed our current fall menu. We put a lot of work into creating an inviting yet elegant atmosphere, and so are very pleased that you enjoyed your dining experience. We are delighted that you plan on joining us again, and that we were able to be a part of celebrating with you for such an important and special ocassion. It was a pleasure hosting you and your guests, and we look forward to welcoming you back in the near future. Warm regards, Director of Restaurants & Bar
   

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6. S

   Shahzad

   Philadelphia

   1 review

   5.0

   1 review

   Dined on 23 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The salmon poke bowl was one of the best things I have ever tasted and went well with Beijing Goes Green. My guests, including a Member of Parliament, loved the green tea and house blend. They gave me a private dining room to make a Zoom call before the guests arrived as the piano was being played. It is the Shangri La so it will be pricey but the ambience, atmosphere and quality of the food and non-alcoholic libations (for me and others) make this one of the best dining experiences in the city.
   

   Lobby Lounge at Shangri-La, TorontoResponded on 27 October 2024

   Dear Shahzad, Thank you for your amazing 5-star rating! We are truly overjoyed to hear that you enjoyed your recent evening with us at The Lobby Lounge. It is our goal to provide the right pairings to curate experiences for each guest, and accomodate your needs to the best of our abilities. Our teams pride themselves on the services we provide, and thus, will be pleased to hear your kind words. It was a pleasure hosting you, and we look forward to hopefully welcoming you back very soon. Kind regards, Director of Restaurants & Bar
   

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7. M

   Milayjah

   Toronto

   1 review

   3.0

   1 review

   Dined on 21 September 2024

   1. Overall 3
   2. Food 2
   3. Service 4
   4. Ambience 3

   Me and 6 other women unfortunately came during the TIFF menu. It was all of our first time participating in afternoon tea and it left us thinking that it looks like a better experience online. The TIFF themed variety wasn’t very good. We’re not very interested in eating corndogs with our tea but to each their own I guess. Maybe their regular menu is better but whatever we had was definitely not worth the price. Service was great and the hotel is gorgeous but this menu left us very disappointed.
   

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   Lobby Lounge at Shangri-La, TorontoResponded on 16 October 2024

   Dear Milayjah, Thank you for taking a moment to share your feedback regarding your past afternoon tea experience with us. Our team is pleased to know that you enjoyed great service and the gorgeous ambiance at The Lobby Lounge. We also truly value you expressing your feelings of our TIFF menu last month, as it is only with these observations that we may improve our services. I am keen on connecting with you further so we may learn of any additional feedback you may have, so I may review it with our culinary team. Sincerely, Director of Restaurants & Bar
   

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8. M

   Mary

   Toronto

   4 reviews

   5.0

   4 reviews

   Dined on 15 September 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This was such a lovely experience and a wonderful treat. The food was all incredible and very creative . Everything was absolutely delicious.
   

   Lobby Lounge at Shangri-La, TorontoResponded on 20 September 2024

   Dear Mary, Thank you so much for your delightful feedback. We are very glad to know that you enjoyed our delicious TIFF themed afternoon tea menu! Our culinary teams pride themselves on making high tea as creative and unique as possible, and thus, will be sure to share your kind words with them. It was truly a pleasure hosting you and your loved ones, and we look forward to hopefully welcoming you back for more wonderful experiences, very soon. Warm regards, Director of Restaurants & Bar
   

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9. J

   Jessica

   Montreal

   1 review

   4.0

   1 review

   Dined on 8 September 2024

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 4

   High tea was good - service quite slow and not as attentive as I would like for the price.
   

   Lobby Lounge at Shangri-La, TorontoResponded on 12 September 2024

   Dear Jessica, Thank you for sharing your valuable feedback. We are overjoyed to know that you enjoyed our new movie-theatre-snacks inspired afternoon tea menu! We are truly grateful for your comments on where our services require attention and are immediately implementing improvements within our teams. We hope to have the pleasure of hosting you again soon, as we welcome you back to The Shangri-La, Toronto. Kind regards, Director of Restaurants & Bar
   

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10. B

    Brianna

    Toronto

    3 reviews

    3.0

    3 reviews

    Dined on 8 September 2024

    1. Overall 3
    2. Food 3
    3. Service 2
    4. Ambience 4

    Everything was set up lovely. The staff were very kind but the service overall was pretty slow. We got to our reservation on time & it took almost 20 min for someone to come greet us & offer us drinks. Then we had to wait about another half an hour to get our high-tea service started. Once the food arrived I noticed they did not include my preference request. The hotel called me about 2-days prior to check for any allergies & preferences. I kindly asked for no pork for myself & if they could switch it with another vegetarian option, they said it wouldn’t be a problem. So I brought it up to the waitress once she went over the food descriptions & reminded her that I do not eat pork & she said she would bring out some other options. I could only eat a few of the items & the waitress never ended up bringing my substitution.
    

    Lobby Lounge at Shangri-La, TorontoResponded on 12 September 2024

    Dear Ms. Brianna, Thank you for taking the time to share your feedback on your recent visit to The Lobby Lounge. We are truly concerned to hear that you experienced a distinct lapse in service during your afternoon tea, and we did not deliver as promised. Your comments have been shared with our teams as it is essential for us to improve our quality of service. We sincerely apologize that you did not receive the true hospitality we are known for here at The Shangri-La, Toronto. I am keen on connecting with you to further understand your frustrations, and hope that this will not deter you from joining us in the future. Sincerely, Director of Restaurants & Bar
    

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