LONDON SECRET GARDEN BY UMAMI

Review summary

1. N

   Nuno

   London

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Lovely birthday dinner, we ate outside on the pods and it was lovely. The staff and the food were fantastic. Thank you!
   

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2. L

   Lisa

   West Sussex

   1 review

   5.0

   1 review

   Dined on 4 January 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   I booked a dome for my husbands birthday whilst we was in london, the garden is lovely and they had decorated the dome with flowers, ballons and lights, it looked wonderful. We picked the coldest night to go but the heater was on so it was a little chilly but did not spoil the night. We had the farmers grill sharer which was cooked to perfection and enough for the two of us, staff were friendly and attentive even though they had to come out in the rain to serve us. Thank you all, we had a great night and will be back
   

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3. P

   Pilialoha

   Mobile

   1 review

   5.0

   1 review

   Dined on 31 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Perfect place for our family to dine on New Year’s Eve. They walked us out to the gardens. It was a blustery day but safe and warm inside of the pods. Dinner was brilliant! The Farmers table was a great choice - very large servings! The service was impressive.
   

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4. T

   Tobias

   London

   27 reviews

   1.0

   27 reviews

   Dined on 25 December 2024

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 4

   Let’s start with the good points: Ambience was very cosy, we had a very nice waiter and overall the food was ok. The let downs: Service, We had booked for the Dome experience. When we arrived the Manager told us that we had booked for an outside seating under the umbrellas which are heated. After a long back and fourth and him checking on his phone it became apparent we had booked a Dome and it was a mistake in their booking system for which he blamed guests not understanding their website correctly. We insisted to be seated for the booked experience and he rudely snapped back at us saying wait a few minutes I come back and see what I can do. We were then seated in one of the Domes which he had cleared in light speed for us. Of course the Dome wasn‘t setup to any standard a restaurant should offer. To highlight a few: dirty napkins from the previous seating under the table, dirty water glasses, crumps of bread and leftovers of food under the table. We do all understand that on Christmas Day restaurants are under enormous pressure and probably I wouldn’t write any review if the Manager wouldn’t have been that rude in the beginning. He lacks any form of etiquette or customer service you would expect. However when you are charging premium prices you should be able to offer a premium service which clearly isn’t the case here. Food: Starters were good, Main Course arrived stone cold, Main Courses had different side dishes so I assume some simple had been forgotten on some plates, Deserts came one by one and when out of our party most were finished the last desert arrived 15 minutes too late. Overall the rude behaviour of the Manager set the tone for the evening and tarnished our experience from the get go. Massively let down for what supposed to be a memorable Christmas Day Dinner. Not to mention the special occasion mentioned hadn’t been noticed by any means.
   

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5. J

   JULIO

   VIP

   Las Vegas

   1 review

   1.0

   1 review

   Dined on 25 December 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Mal servicio y comida Esperaba algo mejor El lugar no se veía limpio
   

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6. T

   TSANG

   Hong Kong

   1 review

   5.0

   1 review

   Dined on 24 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Value for money experience, good service, good menu
   

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7. K

   Kathryn

   Amsterdam

   1 review

   1.0

   1 review

   Dined on 23 November 2024

   1. Overall 1
   2. Food 5
   3. Service 2
   4. Ambience 1

   Really great food. Very underwhelming experience. Just not what you would expect from the website at all
   

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8. J

   Juan

   London

   1 review

   5.0

   1 review

   Dined on 26 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The restaurant has a wonderful atmosphere, and the food is excellent. It’s an ideal place for a celebration, whether as a couple or with friends, especially in one of the domes.
   

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9. S

   Stefan

   Dublin

   1 review

   3.0

   1 review

   Dined on 2 October 2024

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 3

   Made a reservation at 9pm. When we arrivered they noticed us on the list so everything went fine so far. But! Table was not ready. We need to be there with a maximum of 15 minutes delay time but they were totally not ready for our visit. Table was not ready because they had a happy hour from 17.00h-18.30h. Sorry but this is looking for excuses! At 21.25h we ordered our food. Once we received our appletizers (21.40h) on the table the waiter told us to eat faster because kitchen will close at 22.00h. We also ordered a bottle wine ( Rioja, Spain). Waiter came to the table with 4 glasses and filled them completely, let us not even tasting. Never saw that happen 😳 So it was all in a hurry and we do NOT expect this in Kensington, most expensive neighbourhood of Londen, and certainly not in the Double Three Hilton!
   

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10. A

    Amie

    VIP

    London

    6 reviews

    1.0

    6 reviews

    Dined on 28 September 2024

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 1

    Very strange place. We ended up leaving after 30min as our igloo was not ready and we were seated in the doubletree hotel lobby. We were also the only group there, 8pm on a Saturday night. Staff were almost surprised that we arrived. Would’ve appreciated being told this was in the DoubleTree as we likely wouldn’t have made this booking had we known Can’t comment on the food
    

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