Lone Star Texas Grill - Belleville

Review summary

1. J

   Jack

   Ottawa

   2 reviews

   3.0

   2 reviews

   Dined on 25 January 2025

   1. Overall 3
   2. Food 1
   3. Service 3
   4. Ambience 3

   Well it’s unfortunate that our party arrived on what is a busy Saturday due to a local event but this was the worst food experience I’ve ever had at a Lone Star. I ordered the Texas Size Quesadilla with chicken and broccoli as the side. When they arrived both were cold and it looked like a toddler arranged it on the plate. The young waitress was fine and trying hard so wasn’t her fault. When the plate returned the now microwaved entree was absolutely stale tasting and difficult to finish. I kept remarking how difficult it was to screw up a Quesadilla but Belleville Lonestar managed to do it. The others had fajitas which were passable but all in all not worth the $145 with tip. Can’t say I’ll patronize this store again as the Quesadilla should have been removed from the bill.
   

   Lone Star Texas Grill - BellevilleResponded on 26 January 2025

   Hi Jack, Thank you for your feedback and we sincerely apologize for the experience you had during your recent visit. It’s disappointing to hear that your meal did not meet the high standards we strive for, especially on a busy Saturday. Your description of the Texas Size Quesadilla and the service you received is concerning, and we will be addressing this with our team to ensure that our food quality is consistent. We’re glad to hear that your waitress was attentive and trying her best, but we understand that this does not compensate for the issues you faced with your meal. Please reach out to us directly at Belleville@lonestar.ca so we can discuss your experience further and hopefully find a way to regain your trust. Kind regards, Lone Star Texas Grill
   

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2. B

   Bonnie

   VIP

   Toronto

   14 reviews

   2.0

   14 reviews

   Dined on 25 January 2025

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 2

   This place contestantly disappoints me Service not great Food quality down again Prices keep going up
   

   Lone Star Texas Grill - BellevilleResponded on 26 January 2025

   Hi Bonnie, We're sorry to hear your recent visit did not live up to your expectations. Please email us at Belleville@lonestar.ca so we can follow up directly and make this right for you. Kind regards, Lone Star Texas Grill
   

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3. T

   Tisha

   Toronto

   1 review

   1.0

   1 review

   Dined on 19 January 2025

   1. Overall 1
   2. Food 1
   3. Service 4
   4. Ambience 3

   Josh our server was polite and helpful but he was given too many guests to look after. He did his best for us and we thanked him as none of the rest was his fault. The restaurant seemed understaffed. I made a reservation for 10 people ahead of time and it was for a birthday celebration. Much of our experience was deplorable. We arrived at 5:00 pm and did not receive any food until 6:05 when our 3 appetizers came. Our meals began coming at 6:30 but were staggered because some were ready and others were not. (we had agreed to just get them as they came because by then were were hard pressed to make our theatre date at 7:30). Some of the meals were cold, particularly the wings, fries and burritos. Fajitas were bland and there was some sort of hard, foreign substance in our sour cream which we did not eat. Salads were fresh and good. We tried to order ribs but there weren't any and I believe they were out of certain steaks as well! Not the best of birthdays.
   

   Lone Star Texas Grill - BellevilleResponded on 24 January 2025

   Hi Tisha, we're sorry to hear your recent visit did not live up to your expectations. Please email us at belleville@lonestar.ca so we can follow up directly and make this right for you.
   

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4. R

   Robert

   New York City

   1 review

   5.0

   1 review

   Dined on 11 January 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent food and service, best fajitas and table side guacamole
   

   Lone Star Texas Grill - BellevilleResponded on 12 January 2025

   Dear Robert, Thank you for the wonderful review, we're happy that you enjoyed your experience and look forward to welcoming you again soon! Kind regards, Lone Star Texas Grill
   

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5. S

   Sarah

   Toronto

   2 reviews

   5.0

   2 reviews

   Dined on 11 January 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Celebrated my daughter’s 18th Birthday. Food and service was incredible. We required accessible access and seating for a wheelchair and a walker and the restaurant was easily accessible. Food arrived quickly (9 of us in the party with at least 4 of us having steak). Our server was Alabama and he was attentive, friendly and assisted us all with anything we needed. Thank you Lone Star Belleville!
   

   Lone Star Texas Grill - BellevilleResponded on 12 January 2025

   Hi Sarah, Thank you so much for your wonderful review! We’re happy to hear that you chose to celebrate your daughter's birthday with us and that you had such a fantastic experience. It’s great to know that our accessibility met your needs and that Alabama provided you with attentive and friendly service. We strive to create memorable moments for our guests, and we’re so glad we could contribute to your special day. We hope to welcome you back soon for more delicious food and great memories! Happy belated birthday to your daughter 🎉 Kind regards, Lone Star Texas Grill
   

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6. K

   Kelly

   Toronto

   4 reviews

   5.0

   4 reviews

   Dined on 10 January 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Went here for a new years celebration and came back for my husband's birthday. Had the same server and she was wonderful.
   

   Lone Star Texas Grill - BellevilleResponded on 11 January 2025

   Dear Kelly, We are happy to hear that you chose us for both your new year celebration and your husband's birthday. It's good to know that you enjoyed your visit and that our server made such a positive impression on you. We look forward to welcoming you back again. Kind regards, Lone Star Texas Grill Belleville ON
   

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7. M

   Mike

   Toronto

   1 review

   3.0

   1 review

   Dined on 4 January 2025

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 4

   Food was not hot Luke warm potatoes, and onion rings. No salt pepper steak sauce on table. Overall quality was lacking for$$. Overall quality seems to be in a state of decline
   

   Lone Star Texas Grill - BellevilleResponded on 5 January 2025

   Hi Mike, Thank you for taking the time to share your feedback with us, We sincerely apologize for the experience you had during your recent visit. We strive to provide our guests with high quality dishes and it seems we fell short in this instance. Your comments about the potatoes and onion rings food temperature are invaluable and we will address these issues with our kitchen team to ensure improvements are made. We appreciate your feedback and would love the opportunity to make it right. If you are open to it, please reach out to us via email at Belleville@lonestar.ca so we can follow up directly. Kind regards, Lone Star Texas Grill Belleville, Ontario
   

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8. K

   Kelly

   Toronto

   4 reviews

   5.0

   4 reviews

   Dined on 1 January 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This is one of my favorite restaurants! I also hope you guys get more deals like the 2 course meal deal. That deal was amazing!
   

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9. C

   Cheryl

   Montreal

   1 review

   2.0

   1 review

   Dined on 31 December 2024

   1. Overall 2
   2. Food 5
   3. Service 4
   4. Ambience 4

   Unfortunately the restaurant was out of ribs, which is the reason we went. I live near Montreal and I get to lonestar maybe 2 or 3 times a year. I was so disappointed. Our waitress was good.
   

   Lone Star Texas Grill - BellevilleResponded on 4 January 2025

   Hi Cheryl, we're sorry to hear your recent visit did not live up to your expectations, given that we were out of ribs. I see that you said you do not get to Lonestar much throughout the year, but we would very much appreciate it if you could please email us at Belleville@lonestar.ca so we can follow up directly and make this right for you.
   

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10. R

    Rob

    Toronto

    2 reviews

    5.0

    2 reviews

    Dined on 29 December 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Everything was excellent. Speedy service, constant drink refills food was amazing! Will definitely go back!
    

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