LU LU Craft Bar + Kitchen

Review summary

1. L

   Laura

   Boise

   1 review

   5.0

   1 review

   Dined on 29 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Went there for my birthday! Great experience, wasn’t too busy, waiter was great and the food was delicious. The music was however just a little on the loud side which made it difficult to maintain a conversation without yelling across the table. Otherwise it was a great experience.
   

   LU LU Craft Bar + KitchenResponded on 7 December 2024

   Thank you for celebrating your birthday with us! We're thrilled to hear you enjoyed the food, service, and overall experience. We appreciate the feedback about the music and will take it into consideration to ensure a more comfortable atmosphere. We hope to celebrate with you again in the future!
   

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2. M

   Mary

   Seattle

   33 reviews

   4.0

   33 reviews

   Dined on 28 October 2024

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   Great range of food and drink choices. The staff was attentive and flexible. We were able to talk some business without excessive noise. The view is good. Bathrooms could be a little cleaner but had good sturdy towels. Easy parking and you can take a beautiful walk by the river when you’re finished eating.
   

   LU LU Craft Bar + KitchenResponded on 31 October 2024

   Thank you for dining with us! We’re glad to hear the range of menu options and the relaxed atmosphere suited your business meet-up. It’s great that you enjoyed the river view and found the location convenient. We’ll take note of your feedback on the restrooms to ensure everything meets our highest standards. Looking forward to your next visit!
   

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3. B

   Becky

   Seattle

   2 reviews

   5.0

   2 reviews

   Dined on 27 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Best grilled cheese sandwich I ever had. We try to stop here whenever we pass through the Tri-Cities. Beautiful all seasons along the water. Fun atmosphere. A favorite place for us for sure! Outdoor seating is fabulous too.
   

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4. C

   Chris

   Seattle

   2 reviews

   5.0

   2 reviews

   Dined on 25 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great place for girl's lunch. Not so noisy we couldn't converse and we weren't rushed out when we finished eating. Great service.
   

   LU LU Craft Bar + KitchenResponded on 26 October 2024

   Thank you for choosing us for your girl's lunch! We're delighted to hear that the atmosphere was perfect for conversation and that you felt comfortable to enjoy your time with us. We look forward to hosting many more relaxing get-togethers for you and your friends!
   

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5. E

   Enrique

   Seattle

   1 review

   5.0

   1 review

   Dined on 22 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food and service. I enjoyed the experience and will be back.
   

   LU LU Craft Bar + KitchenResponded on 23 October 2024

   Thank you so much for your feedback! We're thrilled you enjoyed the food and service, and we look forward to having you back again soon!
   

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6. L

   Lynette

   Hawaii

   5 reviews

   4.0

   5 reviews

   Dined on 29 September 2024

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 4

   As always we enjoyed the food. We were a little disappointed with the time it took to get our wine, which came after the food and our server seemed a little preoccupied and not super knowledgeable on the wine list. But overall we always love LuLu’s
   

   LU LU Craft Bar + KitchenResponded on 1 October 2024

   Lynette, Thank you for your continued support and for sharing your experience. We’re glad you enjoyed the food, though we apologize for the delay with your wine and the lack of knowledge from the server. We’ll work on improving in those areas and hope to provide a seamless experience next time. Looking forward to welcoming you back!
   

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7. K

   Kari-Lynn

   Indiana

   1 review

   5.0

   1 review

   Dined on 21 September 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Quick and friendly service, excellent food, great atmosphere, and the best view in the Tri-Cities!
   

   LU LU Craft Bar + KitchenResponded on 26 September 2024

   Thank you for the wonderful feedback! We're thrilled you enjoyed the quick service, excellent food, and the beautiful atmosphere. We look forward to welcoming you back soon!
   

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8. Z

   Zach

   Denver

   13 reviews

   vip
   2.0

   13 reviews

   Dined on 20 September 2024

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 3

   Nothing worse than poor service. No acknowledgement of the bad service. Took forever to get our food. Won’t be back nor recommend to others.
   

   LU LU Craft Bar + KitchenResponded on 20 September 2024

   We're truly sorry that the service fell short during your visit. We strive to provide timely and attentive service, and it’s clear we missed the mark. Your concerns will be addressed with our team, and we hope you'll reconsider and give us another chance to provide the experience you deserve. If you would message me the name of your server privately I can look into this further.
   

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9. L

   Linda

   Seattle

   1 review

   3.0

   1 review

   Dined on 17 September 2024

   1. Overall 3
   2. Food 2
   3. Service 4
   4. Ambience 4

   Not quite up to usual standards. Food seemed old and/or stale. Cole slaw was soggy.
   

   LU LU Craft Bar + KitchenResponded on 17 September 2024

   Thank you for your feedback. We're sorry to hear that your meal didn't meet the usual standards. We appreciate you bringing this to our attention and will address it with our team to ensure better quality. We hope you'll give us another try in the future.
   

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10. T

    Tony

    Seattle

    1 review

    1.0

    1 review

    Dined on 14 September 2024

    1. Overall 1
    2. Food 1
    3. Service 2
    4. Ambience 2

    A lot of our food, soup and fries, were cold and the bread was stale. The prices are way too high for the lack of quality of food.
    

    LU LU Craft Bar + KitchenResponded on 17 September 2024

    We're sorry to hear the food quality was not up to expectations. We take your feedback seriously and will review this with our kitchen team to make improvements. Your satisfaction is important to us, and we hope you'll consider giving us another try.
    

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