Lua Restaurant

Lua Restaurant reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. T

   Teresa VIP

   Cleveland45 reviews

   5.0

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   What a beautiful location! The food was tasty (Blue Fin Tuna and Cod. Bib Salad and Kale Salad. No dessert). The service as very relaxing; not rushed and the timing between courses was spot on. It wasn’t too noisy; you could hold a conversation at your table. A bit pricey but this establishment was very upscale
   

   Lua RestaurantResponded 2 days ago

   Dear Teresa, Thank you for sharing your lovely feedback! We're thrilled you enjoyed the beautiful location, delicious dishes like the Blue Fin Tuna, Cod, and salads, and the relaxing service. We pride ourselves on creating a refined atmosphere where guests can enjoy both their meal and the experience in a peaceful setting. We truly appreciate your kind words about the timing of the courses and the overall ambiance. We understand that the pricing reflects the quality and upscale experience we aim to provide, and we're glad it was worth it for you. We hope to welcome you back soon for another fantastic dining experience! Best regards, Atilla Cimsit General Manager
   

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2. S

   Susan

   Greater Boston10 reviews

   5.0

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   So beautiful! Excellent menu and friendly staff. Great place to relax and enjoy a serene atmosphere
   

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   Lua RestaurantResponded 2 days ago

   Dear Susan, Thank you for your kind words! We're so pleased you enjoyed our beautiful setting, excellent menu, and friendly staff. Creating a serene and relaxing atmosphere for our guests is always our goal, and we're delighted that you had such a wonderful experience. We look forward to welcoming you back to Lua soon! Best regards, Atilla Cimsit General Manager
   

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3. A

   Abimbola1

   Caribbean4 reviews

   5.0

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The staff engaged well and were very knowledgeable about the menu. The paid attention to detail. The menu was well put together and the ambiance was great. The food was on point - appetizer, entree and desert. It was a lovely evening overall.
   

   Lua RestaurantResponded 2 days ago

   Dear Abimbola1, Thank you for your wonderful review! We’re delighted to hear that you had a lovely evening and that our team’s attentiveness and menu knowledge enhanced your experience. It’s great to know that you enjoyed every course, from appetizer to dessert, and that the ambiance made your visit even more special. We truly appreciate your kind words and look forward to welcoming you back to Lua for another memorable dining experience! Best regards, Atilla Cimsit
   

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4. OT

   OpenTable Diner

   Philadelphia2 reviews

   5.0

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our meal at Lua was truly outstanding. My husband and I went in with zero expectations and we’re blown away from the start. The bread was delicious. The ambience was beautiful and the unique menu was very tasty. We left extremely satisfied and would consider going again!!! Paula was our wonderful server.
   

   Lua RestaurantResponded 4 days ago

   Thank you for your wonderful review! We're delighted to hear that your experience at Lua exceeded expectations from the very start. It’s great to know you enjoyed the delicious bread, beautiful ambiance, and unique menu. We’re especially pleased that Paula made your visit even more memorable with her service. We’d love to welcome you back again soon for another outstanding meal! Best regards, Atilla Cimsit General Manager
   

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5. J

   Jehvon

   Unspecified2 reviews

   5.0

   Dined on 6 March 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Lovely experience with very helpful staff. The food was great and we had a wonderful time. Would definitely visit again
   

   Lua RestaurantResponded 7 days ago

   Dear Jehvon, Thank you for your kind words! We're delighted to hear that you had a lovely experience and enjoyed both the food and the attentive service. It’s wonderful to know you had a great time with us. We look forward to welcoming you back soon! Best regards, Atilla Cimsit General Manager
   

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6. j

   julie VIP

   Greater Boston4 reviews

   3.0

   Dined on 2 March 2025

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 4

   Lovely restaurant that lacks polish for the price point. The food was certainly good and the room is beautiful. The staff are kind. The prices are very high and they need more systems and training around service. The staff all seem to be bumping into one another. Waited 30 minutes for our cocktails which arrived after the appetizers. Waited 20 minutes to pay our bill.
   

   Lua RestaurantResponded on 2 March 2025

   Dear Julie, Thank you for sharing your experience with us. We’re pleased to hear that you enjoyed the food, ambiance, and the kindness of our team. As a restaurant located on an island, our pricing reflects the high cost of importing premium ingredients to ensure the freshest quality for our guests. That said, we understand that service is just as important, and we sincerely regret the delays you encountered. Your feedback is invaluable as we continue refining our training and systems to provide a more seamless and polished dining experience. We truly appreciate your visit and hope to welcome you back for an improved experience in the future. Best regards, Atilla Cimsit General Manager
   

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7. OT

   OpenTable Diner

   Caribbean1 review

   1.0

   Dined on 2 March 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   We arrive on time for our reservation but we get to our table 15 minutes before that, then we get on our table they provide the water we wait 20 minutes for someone to take the order but it never happen we get up and no one even notice, we don’t pay for the water sorry but no one was even attentive to check on us
   

   Lua RestaurantResponded on 2 March 2025

   Dear Guest, I sincerely apologize for the experience you had at Lua. This is not the level of service we strive to provide, and I regret that we did not meet your expectations. Your feedback is invaluable, and we will be addressing this internally to ensure it does not happen again. I truly hope you’ll consider giving us another chance to provide the attentive and seamless experience you deserve. Best regards, Atilla Cimsit General Manager
   

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8. T

   Tracy

   Greater Boston12 reviews

   4.0

   Dined on 28 February 2025

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 5

   The place is beautiful! Drinks took a little longer to get than they should. Food was excellent, particularly the kale and avocado salad. Service was good but for what you’re paying it could be one notch better. But truly, the place is stunning!
   

   Lua RestaurantResponded on 2 March 2025

   Dear Tracy, Thank you for your kind words about Lua! We're delighted that you enjoyed the ambiance and found the food excellent, especially the kale and avocado salad. We appreciate your feedback regarding the drink timing and service—we’re always striving to fine-tune the experience to match the level of excellence our guests deserve. We hope to welcome you back soon for an even better visit! Best regards, Atilla Cimsit General Manager
   

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9. NH

   NormanH

   Caribbean2 reviews

   2.0

   Dined on 28 February 2025

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 3

   Steak was ordered medium temperature and came well done. Have to be returned. Had no flavor. Bland overall.
   

   Lua RestaurantResponded on 2 March 2025

   Dear Norman, Thank you for sharing your feedback. I’m sorry to hear that your steak was not prepared to your requested temperature and that the overall experience did not meet your expectations. We take great pride in our food quality, and I regret that we fell short in this instance. Your comments will be shared with our culinary team to ensure improvements are made. I hope we’ll have the opportunity to welcome you back for a better experience in the future. Best regards, Atilla Cimsit General Manager
   

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10. TM

    TracyM

    Toronto2 reviews

    5.0

    Dined on 26 February 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    The setting looking over the lagoon was beautiful to see. The decor is so pretty and pleasing to the eye, hard not to look around. The food and pizza was delicious, and quick, very happy. The best was the service and the staff. Truly an example of hard working, pleasing people who want to make you enjoy the experience, which we did! And then some.......
    

    Lua RestaurantResponded on 27 February 2025

    Dear Tracy, Thank you for your kind words! We're thrilled that you enjoyed the beautiful lagoon views, our inviting décor, and of course, the delicious food and pizza. It’s especially wonderful to hear that our team made such a positive impression—they take great pride in creating memorable experiences for our guests. We truly appreciate your support and look forward to welcoming you back for another fantastic visit! Best regards, Atilla Cimsit General Manager
    

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