Lucia - York

Review summary

1. I

   Ian

   Yorkshire

   7 reviews

   5.0

   7 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   9 of us for a family birthday, delicious food and friendly and efficient service.
   

   Lucia - YorkResponded today

   Dear Ian, Thank you for taking the time to leave a brilliant 5* review! I'm delighted to hear of your most recent experience. I will be sure to pass on your praises to both the front of house and kitchen team who will be thrilled! I do hope we have the pleasure of welcoming you back to our restaurant in future! Kindest Regards, Alex
   

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2. M

   Melissa

   Yorkshire

   1 review

   4.0

   1 review

   Dined 2 days ago

   1. Overall 4
   2. Food 3
   3. Service 4
   4. Ambience 4

   Master class, feel too many people booked on. 5 put on a table that only seated 4. Had Sunday lunch - beef was very fatty
   

   Lucia - YorkResponded today

   Hi Melissa, Thank you for taking the time to leave a review. We appreciate all forms of feedback as it allows us to improve our services across the board. Please know your comments have been passed with the rest of the team to work and improve on. I hope we can welcome you back to our restaurant in the future! Kindest Regards, Alex
   

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3. M

   Mia

   Yorkshire

   1 review

   4.0

   1 review

   Dined 3 days ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 5

   In the winter, do not pick an outside table. Despite the people with blankets and the heated lamps outside, they all looked freezing so I am glad I waited for a table inside. Food was delicious and they were very accommodating to dietary preferences.
   

   Lucia - YorkResponded today

   Hi Mia, Thank you for taking the time to leave a review! I'm delighted to hear you had a wonderful experience on your most recent visit. Please know I have passed on your praises to both the kitchen and front of house team who will be thrilled. I do hope we can welcome you back to our restaurant tin the near future! Kindest Regards, Alex
   

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4. R

   Rory

   Yorkshire

   1 review

   1.0

   1 review

   Dined 3 days ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 1

   My wife and son and I were in York for a special weekend, as I had never been to York before. My wife had been to Lucia's a few times before and recommended that we all go there as it was good, so I booked a table in the restaurant for us around 2 - 3 weeks prior to us going, we were all looking forward to it. We arrived at Lucia's about 15 minutes early and was told our table wasn't ready, so it was fine, we waited on the seating area outside, more people came and were taken to a table that had a booking at the same time as us, but we were still happy to wait and after around 25 minutes we were told our table was ready. We were taken upstairs, (not to the restaurant) and seated at what looked and felt like a breakfast bar in a kitchen and we were sat on bar stools where our feet couldn't touch the ground. It was clear that the upstairs was the cocktail bar as it was full of younger women, all very loud and the language was quite bad, my son and I were the only two males in the area where we were put. It was quite dark, the music was also quite loud and there were no condiments on our table. We asked to be moved but we're told no, our food was adequate and rather bland. It was an experience my wife was very keen on showing us the same experience she had, had in the past but felt let down and was very disappointed. I'm afraid that bad experience has made us decide not to return.
   

   Lucia - YorkResponded 1 day ago

   Hi Rory, Thank you for leaving a review. We value all forms of feedback and use it to improve our services across the board. I'm sorry to hear of your most recent experience as it is never our intention for guests to leave feeling this way. It's unfortunate that your table/ seating area didn't match your expectations. Here at Lucia we believe all areas of our restaurant are equally warm and inviting but I can understand why noisy tables would impact your experience. We encourage guests to specify seating preferences during booking, but I apologise we weren’t able to move you on this occasion due to prior bookings, particularly during a peak time. Please know that your comments have been shared with the team, and we will use them to help improve future experiences. Regards, Alex
   

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5. O

   Oriette

   Yorkshire

   1 review

   4.0

   1 review

   Dined 3 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   Lovely meal as always, just a shame the crispy parsnips and kale was missing on the braised beef
   

   Lucia - YorkResponded today

   Hi Oriette, Thank you for taking the time to leave a review! I'm delighted to hear you had a lovely meal! Please note I've passed on your feedback to our kitchen to ensure nothing is missed off any dishes in future as this is not the level of service we strive to provide for each guest. After taking your comments on board, I do hope we can welcome you back to our restaurant in future! Kindest Regards, Alex
   

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6. J

   Jayne

   New York City

   2 reviews

   4.0

   2 reviews

   Dined 3 days ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 4

   Visiting York for brothers birthday. Booked bottomless at Lucia’s. Waiting staff were friendly and attentive. Only had to ask for drinks twice. Food was very nice although would have been better to get the garlic bread pinwheels first before the mains. Decor and vibe very good. Toilets lovely and clean. Would definitely go back.
   

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   Lucia - YorkResponded today

   Hi Jayne, Thank you for taking the time to leave a lovely review! I'm delighted to hear of your most recent experience. I will be sure to pass on your praises to both the front of house and kitchen team who will be thrilled! I do hope we have the pleasure of welcoming you back to our restaurant in future! Kindest Regards, Alex
   

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7. L

   Lia

   London

   3 reviews

   2.0

   3 reviews

   Dined 4 days ago

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 2

   Food was decent, mocktails were great but experience was tainted by being rushed out.
   

   Lucia - YorkResponded today

   Hi Lia, Thank you for taking the time to leave a review. I'm saddened to hear of your most recent visit to Lucia as it is never our intention for guests to leave feeling disappointed. Please know your comments have been passed to the entire team to work towards how we can prevent guests feeling rushed with their booking in future. After taking your comments on board, I do hope we can welcome you to our restaurant in future! Kindest Regards, Alex
   

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8. N

   Nigel James

   Yorkshire

   1 review

   5.0

   1 review

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Well we keep comming back and trying the different menues and we will keep on comming back, so what else do we need to say other than, who ever is reading this, you can try all the restraunts in York and you will wish you had just come to Lucia's instead. Always feel welcome and enjoy the whole experiance. Thank you to all the team, Regards Paula and Nigel X
   

   Lucia - YorkResponded 4 days ago

   Hi Nigel, Thank you for taking the time to leave a fantastic 5* review! I'm delighted to hear of your most recent experience to Lucia York. I'll be sure to pass on your praises to both the kitchen and front of house team who'll be thrilled! We look forward to welcoming you back soon! Kindest Regards, Alex
   

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9. G

   Graham

   London

   7 reviews

   5.0

   7 reviews

   Dined on 11 January 2025

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Lovely evening in a lovely restaurant. Service was a bit slow but did not spoil the evening
   

   Lucia - YorkResponded 7 days ago

   Dear Graham, Thank you for taking the time to leave a brilliant 5* review! I'm delighted to hear of your most recent experience at our restaurant. I'll be sure to pass on your praises to both the kitchen and front of house team who'll be thrilled! I hope we have the pleasure of welcoming you back to our restaurant in the future! Kindest Regards, Alex
   

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10. W

    Wendy

    Yorkshire

    2 reviews

    3.0

    2 reviews

    Dined on 11 January 2025

    1. Overall 3
    2. Food 5
    3. Service 3
    4. Ambience 3

    I was visiting my daughter this evening and on my way the a19 was closed due to an incident and traffic diverted, told my daughter would be late to be informed we had an hour to eat our meal, my daughter ordered had a starter and ordered our mains. I arrived stressed as you can imagine. Food arrived was lovely tried to order desserts to be told had 20 mins it felt like we were on the clock when empty table next to us. Said could we have bill as felt rushed to be told we could get drinks in the bar, I really don’t get you have a couple of hours to have a meal why? People want to enjoy the night not feel like your on a conveyor belt.
    

    Lucia - YorkResponded on 13 January 2025

    Hi Wendy, Thank you for taking the time to leave a review. Here at Lucia we value all forms of feedback as it allows us to improve our services across the board. I'm sorry to hear you felt rushed towards the end of your meal, it is never our intention for guests to leave feeling disappointed. Especially during peak times, our servers have time allocations for each booking in order to accommodate our high volume of reservations. Whilst we try our hardest to extend times where possible, it's unfortunate we weren't able to on this occasion. Whilst your server did offer you desserts and a space to finish your evening at the bar, it's a shame to hear this option didn't work for you. Having passed on your comments to the team, I hope we can welcome you back to Lucia in the future! Regards, Alex
    

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