Lucia - York

Review summary

1. C

   Ceri

   Yorkshire

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent experience, brilliant table service. Thank you Lucia’s
   

   Lucia - YorkResponded today

   Hi Ceri, Thank you for taking the time to leave a brilliant 5* review. I'm delighted to hear of your most recent visit to Lucia and will be sure to pass on your praises to both the front of house and kitchen team who'll be thrilled! I do hope we have the pleasure of welcoming you back to our restaurant in the future! Kindest Regards, Alex
   

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2. S

   Shane

   Yorkshire

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food was delicious and nicely plated. I realy enjoyed the ambience of the restaurant.
   

   Lucia - YorkResponded today

   Hi Shane, Thank you for taking the time to leave a wonderful 5* review! I'm delighted to hear of your most recent visit to our restaurant. I'll be sure to pass on all your praises to both the kitchen and front of house team who'll be thrilled! I do hope we have the pleasure of welcoming you to our restaurant in the near future! Kindest Regards, Alex
   

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3. D

   Danielle

   Edinburgh

   1 review

   4.0

   1 review

   Dined 3 days ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 4

   The food and staff were fab, a little slow on the bill, but cannot be faulted. The mocktail was more ice than drink but the cocktail was fabulous.
   

   Lucia - YorkResponded today

   Hi Danielle, Thank you for taking the time to leave a lovely review. I'm delighted to hear of your most recent visit to Lucia and will be sure to pass on your praises to both the front of house and kitchen team who'll be thrilled! I do hope we have the pleasure of welcoming you back to our restaurant in the future! Kindest Regards, Alex
   

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4. M

   Michal

   Yorkshire

   1 review

   5.0

   1 review

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Recommend to anyone,food is mouth watering and service exceptional
   

   Lucia - YorkResponded 3 days ago

   Dear Michal, Thank you for taking the time to leave a great 5* review! I'm delighted to hear of your most recent visit and will be sure to pass on all your praises to both the kitchen and front of house team who will be thrilled! I do hope we have the pleasure of welcoming you back to our restaurant in the near future! Kindest Regards, Alex
   

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5. L

   Lynne

   Yorkshire

   3 reviews

   5.0

   3 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Came November 15th. Booked again Dec 7th, but due to storm Darragh had to postpone to Sun 22nd Dec and cancelled trains. I’m Gluten Free, fabulous choice, was so looking forward to returning due to large choices on GF menu. Great ambiance, staff exceptional service, fabulous location in York to all shops. Would highly recommend to anyone See you again soon/ in the New Year u hope
   

   Lucia - YorkResponded 3 days ago

   Dear Lynne, Thank you for taking the time to leave a fabulous 5* review! I'm delighted to hear of your most recent visit and will be sure to pass on all your praises to both the kitchen and front of house team who will be thrilled! I do hope we have the pleasure of welcoming you back to our restaurant in the near future! Kindest Regards, Alex
   

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6. R

   Rob

   Manchester

   1 review

   5.0

   1 review

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Brilliant food and brilliant service we had a great time
   

   Lucia - YorkResponded 3 days ago

   Dear Rob, Thank you for taking the time to leave a fantastic 5* review! I'm delighted to hear of your most recent visit and will be sure to pass on all your praises to both the kitchen and front of house team who will be thrilled! I do hope we have the pleasure of welcoming you back to our restaurant in the near future! Kindest Regards, Alex
   

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7. D

   David

   Yorkshire

   2 reviews

   5.0

   2 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Once again high class food , service and setting. Love this place
   

   Lucia - YorkResponded 3 days ago

   Hi David, Thank you for taking the time to leave a great 5* review! I'm delighted to hear of your most recent visit and will be sure to pass on all your praises to both the kitchen and front of house team who will be thrilled! I do hope we have the pleasure of welcoming you back to our restaurant in the near future! Kindest Regards, Alex
   

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8. E

   Emma

   Yorkshire

   1 review

   4.0

   1 review

   Dined 5 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Communication not good payment not taken from the account id asked it to be taken from previous before meal Iv tried twice to call the restaurant no joy and the phone just rang off
   

   Lucia - YorkResponded 3 days ago

   Hi Emma, I'm sorry to hear you experienced difficulties in getting in touch with the restaurant. Our team do try their best to answer the phone at all times but at times during a Saturday evening, it can be missed. We have taken your feedback on board and will work hard to ensure our communication remains efficient even during our busiest times. Kindest Regards, Alex
   

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9. J

   Jo

   Yorkshire

   1 review

   3.0

   1 review

   Dined 5 days ago

   1. Overall 3
   2. Food 5
   3. Service 2
   4. Ambience 3

   We booked a table for Bottemless Brunch for a Xmas get together. The restaurant is stunning however the service was extremely poor. The majority of the staff appeared miserable and at times we felt like an inconvenience. Only 2 members of staff gave really good service. One was called Taylor and she was great. I understand working during busy periods is difficult however as a customer to feel welcomed and to be served with a smile is the least I would expect. Team morale definitely needs a boost. The food and drink was delicious.
   

   Lucia - YorkResponded today

   Dear Jo, Thank you for taking the time to leave a review. I'm sorry to hear the service received did not meet the high standards of which we strive for at our restaurant. Your comments have been shared with the entire team to ensure each guests receives a fine dining experience. I'm delighted to hear you enjoyed your food and drinks and hope that after taking your feedback on board, we can welcome you back to our restaurant in the future! Kindest Regards, Alex
   

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10. c

    claire

    Yorkshire

    1 review

    5.0

    1 review

    Dined 5 days ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    came for bottomless brunch , lovely food, service, atmosphere our favourite place in york x
    

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    Lucia - YorkResponded 3 days ago

    Dear Claire, Thank you for taking the time to leave a brilliant 5* review! I'm delighted to hear of your most recent visit and will be sure to pass on all your praises to both the kitchen and front of house team who will be thrilled! I do hope we have the pleasure of welcoming you back to our restaurant in the near future! Kindest Regards, Alex
    

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