Lulu Wild

Review summary

1. S

   Sarah

   Birmingham

   1 review

   3.0

   1 review

   Dined 2 days ago

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 5

   The restaurant decor was beautiful but the bunny chair was really creppy and didn’t match the rest of the decor. The toilets were really messy and not maintained well. Some of the staff seemed lost and unorganised. They didn’t make the experience that special, considering it was my birthday too. The waiters definitely need some team building days which will help the whole vibe of restaurant .
   

   Lulu WildResponded 1 day ago

   Dear Sarah, Thank you for your feedback, and I’m sorry to hear that your experience didn’t live up to expectations, especially on your birthday. We’re glad to hear you liked the restaurant decor, but we’ll definitely take your comments about the bunny chair, cleanliness, and staff organisation into account as we work to improve. As we approach the busiest time of the year we have some new staff members to assist in providing with better experience and your suggestions regarding team-building are also appreciated, and we'll look into ways to enhance the overall guest experience. We hope you'll give us another chance to provide a better experience next time. The Team at Lulu Wild!
   

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2. E

   Eliza

   France

   1 review

   2.0

   1 review

   Dined 2 days ago

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 4

   The buffet menu had fantastic starters. The main course sharing dishes were average and felt like something from a generic Chinese takeaway, and were considerably less impressive than the starters. The service started fantastic, and steadily declined. By the time the main courses arrived we were waiting very long times for drinks and service. By the end of our meal, we were waiting an additional half an hour for coffees and the bill, despite chasing several times. Mid way through the main course, a waiter came and just took my plate away without warning, even though we were still eating as a table and no one else’s dinnerware was being cleared - very odd. A lot of potential at this restaurant, unfortunately let down by the quality of the mains and service near the end of the evening. That being said, the lady who sat us was very friendly and accommodating, and it was a lovely surprise to be brought ice cream and sparklers for a joint birthday we were celebrating.
   

   Lulu WildResponded 1 day ago

   Dear Eliza, Thank you so much for taking the time to share your feedback. We’re delighted to hear you enjoyed the starters and the special touch with the ice cream and sparklers for your birthday celebration! It’s also great to know that our host was friendly and accommodating. However, we sincerely apologize for the issues you faced with the main course, service delays, and the unexpected plate removal. This is certainly not the standard we aim for, and we’ll be addressing these concerns with our team to ensure smoother service and more consistent quality across all courses. We truly appreciate your constructive feedback, as it helps us continue to improve. We hope you’ll consider visiting us again and allow us the opportunity to deliver a more seamless experience. Lulu Wild Team
   

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3. A

   Aarti

   London

   1 review

   5.0

   1 review

   Dined on 16 November 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Lovely Time. Food Was Good. Starters was lovely. A Little Dissappointed With The Sanpei Chicken For The Main, it was bland and the chicken tasted boiled. no flavour. however the Nyonya Lamb was delicious
   

   Lulu WildResponded 6 days ago

   Dear Aarti, Thank you for your feedback! We're so glad you enjoyed the starters and the Nyonya Lamb – it's one of our favorites too! We're sorry to hear that the Sanpei Chicken didn't meet your expectations. We truly appreciate your comments, and we'll definitely look into it to ensure everything is up to our usual standards. We hope to welcome you back soon for another great experience! The Team at Lulu Wild
   

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4. R

   Rowena

   Birmingham

   1 review

   5.0

   1 review

   Dined on 15 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Wow! This place is gorgeous. The décor is sumptuous and pretty, the staff were all very attentive and friendly and the food was really really gorgeous. I'll definitely be going back.
   

   Lulu WildResponded 6 days ago

   Dear Rowena, Thank you so much for your kind words! We're thrilled to hear you had such a wonderful experience with us. Our team works hard to create a beautiful and welcoming atmosphere, so it's fantastic to know it made an impression. We can't wait to welcome you back soon! The Team at Lulu Wild xx
   

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5. C

   Cathy

   Worcestershire

   4 reviews

   5.0

   4 reviews

   Dined on 12 November 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 4

   Very nice food and excellent service. Friendly and polite staff.
   

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   Lulu WildResponded on 12 November 2024

   Dear Cathy, Thank you for choosing to visit us for the first time! We're so happy to hear that you enjoyed the food and found the atmosphere beautiful. We can’t wait to welcome you back for another great experience! The Team at Lulu Wild
   

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6. o

   olawale

   Birmingham

   1 review

   5.0

   1 review

   Dined on 10 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I had a fantastic experience at Lulu wild yesterday! From the moment I walked in, the ambiance was warm and welcoming, with a great atmosphere that made it perfect for relaxing and enjoying a meal. The staff were attentive and friendly, making sure everything was just right. The food was exceptional—each dish was beautifully presented, full of flavor, and clearly made with quality ingredients. I’d highly recommend the BBQ pork belly, which was an absolute highlight. Overall, a great dining experience that I’d definitely recommend to anyone looking for a memorable meal."
   

   Lulu WildResponded on 12 November 2024

   Dear Olawale, Thank you so much for your wonderful review! We're thrilled to hear that you had such a fantastic experience with us at Lulu Wild. It's great to know you enjoyed the atmosphere, the service, and, of course, the food. The BBQ pork belly is definitely a favorite, and we're so happy it was a highlight for you! We truly appreciate your recommendation, and we can't wait to welcome you back for another memorable meal soon. Thanks again for your kind words! The Team at Lulu Wild
   

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7. L

   Leah

   Birmingham

   1 review

   5.0

   1 review

   Dined on 9 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   First time coming really enjoyed the food and very beautiful
   

   Lulu WildResponded on 12 November 2024

   Dear Leah, Thank you for choosing to visit us for the first time! We're so happy to hear that you enjoyed the food and found the atmosphere beautiful. We can’t wait to welcome you back for another great experience! The Team at Lulu Wild
   

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8. A

   Alberta

   Cornwall

   1 review

   3.0

   1 review

   Dined on 9 November 2024

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 4

   The food was okay: I wouldn’t say great. The service was definitely below average. Had to wait a long while for cutlery and drinks. With the exception of one waitress, the rest seemed very nonchalant. Definitely not visiting a second time even though it’s less than a 10min walk from home.
   

   Lulu WildResponded on 12 November 2024

   Dear Alberta, Thank you for sharing your feedback. We're really sorry to hear that your experience didn't meet expectations, both in terms of the food and service. This is certainly not the level of service we strive to provide, and we will address your concerns with our team to ensure this doesn't happen again. We're glad you were able to appreciate the efforts of one of our waitstaff, but we truly apologise for the overall experience. We hope you'll reconsider and give us another chance in the future—your feedback is valuable, and we'd love the opportunity to make it right. The Team at Lulu Wild
   

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9. P

   Pippa

   Birmingham

   2 reviews

   5.0

   2 reviews

   Dined on 9 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Best brunch in Birmingham. Food was divine and the drinks kept coming. We will definitely return.
   

   Lulu WildResponded on 12 November 2024

   Dear Pippa, Thank you so much for the fantastic review! We're thrilled to hear that you enjoyed the food and drinks, and we're honored to be considered the best brunch in Birmingham. We can’t wait to welcome you back for another amazing experience. See you soon! The Team at Lulu Wild xx
   

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10. M

    Marvin

    Birmingham

    1 review

    5.0

    1 review

    Dined on 6 November 2024

    1. Overall 5
    2. Food 4
    3. Service 4
    4. Ambience 5

    Everything was near perfect, but there were a couple of things that could’ve been a bit better. 1. Our servers English was not the best and we struggled to understand what he was saying but he was trying hard and we got there in the end. 2. I am all up al dente vegetables but the tender broccoli was straight up raw. This is not an opinion this is 100% fact, I have been a chef for 29 years and am currently head chef of another restaurant in Birmingham. The broccoli needed to be finished with some sea salt . Saying that, I know that I am very hard to please and compared to my usual list of issues when dinning out at other places, this list is absolutely nothing. You did a fantastic job and the food was beautiful. I would definitely come again, just leave the broccoli in for 1 more minute. Thanks
    

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    Lulu WildResponded on 12 November 2024

    Dear Marvin, Thank you so much for your thoughtful and constructive feedback. We’re so pleased to hear that, overall, you had a great experience and enjoyed the food! We truly appreciate your understanding regarding the language barrier and will make sure to work on that to ensure clearer communication with all our guests. We also appreciate your insight on the broccoli, and we’ll take your professional advice to heart and make sure it’s cooked to perfection going forward. Thank you for your kind words, and we can’t wait to welcome you back for another great experience. We’ll be sure to perfect that broccoli next time! The Team at Lulu Wild!
    

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