Luna by Giada - Caesars Republic Scottsdale

Review summary

1. J

   Jasmin

   Sacramento

   10 reviews

   5.0

   10 reviews

   Dined today

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   We had an amazing experience! Can’t wait to go back! 🤩🤩🤩
   

   Is this helpful?

   Report
2. M

   Mark

   Phoenix

   2 reviews

   5.0

   2 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Amazing food and customer service. Great atmosphere.
   

   Is this helpful?

   Report
3. M

   Machele

   Phoenix

   10 reviews

   vip
   5.0

   10 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Luna has become a favorite for us and we enjoy sharing it with friends. Cocktails, food and service were top notch again. We loved the new menu options. Brandi was our server and I loved the options and suggestions she shared with us regarding the food and drinks. We had a wonderful evening and look forward to our next visit.
   

   Luna by Giada - Caesars Republic ScottsdaleResponded 3 days ago

   Hi, Machele. Thanks for taking the time to share your positive experience. We appreciate it!
   

   Is this helpful?

   Report
4. P

   Pam

   Phoenix

   1 review

   vip
   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 4
   3. Service 3
   4. Ambience 4

   The lemon pasta is good but overrated for a signature dish. I have made this recipe by Giada and it was better than her own presented to me with only two shrimp. I was asked by waitress if I wanted to pay more and have four shrimp. Good shrimp are not that expensive …it good pasta lacking seafood flavors. The restaurant is pricey so an attitude of counting shrimp is just cheap!
   

   Is this helpful?

   Report
5. S

   Scott

   Chicago

   7 reviews

   vip
   5.0

   7 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   A top notch hotel eatery. Food was very tasty! Great wine selection.
   

   Luna by Giada - Caesars Republic ScottsdaleResponded 4 days ago

   Hi, Scott. Thank you so much!
   

   Is this helpful?

   Report
6. C

   Christopher

   Phoenix

   2 reviews

   vip
   5.0

   2 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   As always, Luna was excellent. The ambience, service, food, and management were all exceptional. Emma, Amanda, and Paul were very attentive to all our needs and provided us with yet another wonderful dining experience. Needless to say, we’ll be returning soon. Thank you!
   

   Luna by Giada - Caesars Republic ScottsdaleResponded 4 days ago

   Hi, Christopher. Thanks for taking the time to share your positive experience. We appreciate it!
   

   Is this helpful?

   Report
7. OT

   OpenTable Diner

   Phoenix

   3 reviews

   3.0

   3 reviews

   Dined 6 days ago

   1. Overall 3
   2. Food 5
   3. Service 3
   4. Ambience 5

   Reservation was at 715 we didnt get seated untill 745. Waitress took forever to take our drink and food orders. Food was amazing however service was extremely slow which impacted our overall experience
   

   • 
   • 

   Luna by Giada - Caesars Republic ScottsdaleResponded 3 days ago

   Your concerns are noted, and we sincerely apologize for falling short of your expectations. We regret the delay in seating and the slow service you experienced, which impacted your overall dining experience. While we're pleased to hear that you found the food amazing, we understand that service plays a crucial role in customer satisfaction. Thank you for taking the time to share your experience with us. Your feedback is valuable and will help us improve our service standards.
   

   Is this helpful?

   Report
8. S

   Scott

   Phoenix

   16 reviews

   vip
   2.0

   16 reviews

   Dined 6 days ago

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 1

   Our entrée was coded with salt. It was served Cole did not cooked in the middle the restaurant was very loud and did not represent the ambience that we expected the valet parking team did not complete their process of sending us a text message and then when we finally received our car, they took a payment for $20 even though the payment was supposed to be $12 and they did not give us back the change to decide how much or if we want to add a tip. When I asked about it, they were somewhat resentful that we were even asking 
   

   Luna by Giada - Caesars Republic ScottsdaleResponded 3 days ago

   We sincerely apologize for any inconvenience you experienced during your recent visit to our restaurant. We take all feedback seriously and would like to address your concerns personally. Please contact us at (480) 914-6829 to discuss your experience in more detail. We value your input and would appreciate the opportunity to make things right. Thank you for bringing these issues to our attention, as it helps us improve our service for all our guests.
   

   Is this helpful?

   Report
9. N

   Nancy

   Chicago

   7 reviews

   vip
   5.0

   7 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Beautiful restaurant, excellent service, outstanding food. We will go back soon!
   

   Luna by Giada - Caesars Republic ScottsdaleResponded 3 days ago

   Hi, Nancy. Thank you so much!
   

   Is this helpful?

   Report
10. K

    Kiyoko

    Phoenix

    36 reviews

    vip
    4.0

    36 reviews

    Dined 6 days ago

    1. Overall 4
    2. Food 5
    3. Service 5
    4. Ambience 5

    Great food, our party of 6 was happy. Presentation, flavor and quality were spot on. Our server, Brandy, was great but didn’t mention the gratuity was already added on our bill. The auto gratuity was not noted on the menu, only a note that they automatically would add a 3.5% for a Venue admin fee. I couldn’t see well in the dim light but added my $120.00 for a 20% tip and for some reason, grabbed the itemized receipt, which I normally don’t. I later looked at the receipt and saw they had charged me the 3.5% venue fee (?) of $16.00 plus $92.00 gratuity BEFORE presenting us the bill with the tip space blank. After a phone call, they agreed to remove the excess gratuity but really left me feeling like they are trying to get double tips.
    

    Luna by Giada - Caesars Republic ScottsdaleResponded 3 days ago

    Thank you, Kiyoko. We appreciate your review!
    

    Is this helpful?

    Report