Madam

Review summary

1. L

   Lindsey

   Houston

   1 review

   1.0

   1 review

   Dined 2 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 2

   Would not recommend the thanksgiving buffet. Cold and just awkward experience. Turkey and ham were good but cold and rest of the food was not very good and the desserts were not good at all. Service was also not great.
   

   MadamResponded 1 day ago

   Good evening, We're sorry to hear that our Thanksgiving Buffet didn't meet your expectations. We do our best to greet as many guests as possible at the table during dinner so that we can respond to feedback immediately and can offer resolutions while our guests are still on the property. Did you ask to speak with a Manager about your concerns while you were here today? I will email you to get further information from you regarding your visit. Regards, Laura Williams Madam Restaurant General Manager
   

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2. E

   Emily

   Philadelphia

   3 reviews

   3.0

   3 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 3

   Thanksgiving buffet was overpriced for mediocre food and terrible service. The tables were tiny, cramped w/ bars barring legs from resting under the table. There wasn’t enough room for plates, glasses, etc for 4 people- especially since no one offered to clear our plates b/t courses or refill drinks my child and I had no water most of the meal. We had to track someone down to clear our plates before we could to get our next course at the buffet. Took a while There would not have been room on the tiny table for more plates. It was a cocktail table suitable for 2-way to small for 4 people for a buffet. The food was mediocre. The meat was not replaced quickly enough. I waited for my preference but finally gave up since ny food was getting cold. My meal was lukewarm by the time I ate it. The room turned so cold toward the end of our meal that we had to get our coats from coat check to wear at the table. Payment was done on a small device directed by a server and automatically added a 20% tip (which came to to $50 ) -plus we were prompted to add or decline additional tip in front of the server (awkward). The automatic tip not disclosed when purchasing tickets. I assumed for that price and a buffet it was included.
   

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3. J

   Jay

   Detroit

   9 reviews

   1.0

   9 reviews

   Dined 6 days ago

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 1

   I hope this was just a one off situation. We came first brunch and the coffee was room temp, I ordered a tottie, they sent a kettle of room temp water- no tea. I sent the kettle back twice to warm up. Was never warm. We had to send a water cup back as there were white chunks of something floating. Food took 40 minutes. The server never came to get our dishes, we had to place them on another table. The pastries were dry and pretty tasteless. The French toast was delish! But the breakfast sandwich was odd and not good. We were there over 2 hours just to eat and go. They did comp our meal. The manager was nice, the staff was very young. There isn’t much on ambience. I wouldn’t go back. 
   

   MadamResponded 5 days ago

   Hello, Thank you for bringing this to our attention. We apologize that your brunch was not up to standards. We appreciate and value your business and would like to invite you back to dine with us again, on us at your earliest convenience.
   

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4. S

   Susan

   Detroit

   3 reviews

   2.0

   3 reviews

   Dined 6 days ago

   1. Overall 2
   2. Food 1
   3. Service 4
   4. Ambience 2

   The food was fair. We ordered the warm chocolate chip cookies with ice cream for dessert and they brought us store bought (really hard) sugar cookies with melted ice cream. The server was really nice. Do not recommend.
   

   MadamResponded 5 days ago

   Hello and thank you for your feedback. We apologize that our house made chocolate chip cookies and ice cream did not meet your expectations. We appreciate your business and would like to invite you back to try one of our other desserts on us. We appreciate and value your business and would like to invite you back to dine with us again, on us at your earliest convenience.
   

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5. m

   matt

   Toronto

   4 reviews

   4.0

   4 reviews

   Dined on 17 November 2024

   1. Overall 4
   2. Food 3
   3. Service 4
   4. Ambience 4

   I love the changing menu that fits with the season. The Greek salad remains fantastic and should never leave the menu. The filet was nice. Lamb chops sounded better than they were with barely a hint of harissa. The charred octopus al pastor seemed like a great concept but I couldn’t find anything Al pastor related to it at all. I’d definitely skip it. The N/A and traditional drinks were great. I love the Suburban!
   

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6. T

   Tim

   Detroit

   16 reviews

   vip
   5.0

   16 reviews

   Dined on 10 November 2024

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 4

   We always enjoy our time here. Great place, great food, great people. Thank you!
   

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7. D

   David

   Washington DC

   3 reviews

   1.0

   3 reviews

   Dined on 8 November 2024

   1. Overall 1
   2. Food 1
   3. Service 3
   4. Ambience 3

   Overpriced crappy food and very few choices. $14 for a couple of slices of bread ( the flavored butter was good) the short rib pasta was very over salted and I have had better high school lunch meatloaf. Totally unacceptable offering when there are so many other good restaurants in Birmingham. If it wasn’t attached to the hotel it would be out of business
   

   MadamResponded 1 day ago

   Good evening David, Thank you for dining with us! We're sorry to hear that your dining experience didn't meet your expectations. We do our best to greet as many guests as possible at the table during dinner so that we can respond to feedback immediately and can offer resolutions while our guests are still on the property. Did you ask to speak with a Manager about your concerns while you were here today? Regards, Laura Williams Madam Restaurant General Manager
   

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8. M

   Mina

   Detroit

   1 review

   5.0

   1 review

   Dined on 7 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Had an excellent experience at Madam!!! Will definitely be back.
   

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9. k

   kristy

   Singapore

   11 reviews

   vip
   5.0

   11 reviews

   Dined on 31 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This is our second year in a row coming to Madam for my birthday. Leslie was our server again, and she is an absolute delight! The food was delicious, they made me feel very special for my birthday, and the overall experience was unforgettable. We will be back again next year! 
   

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10. N

    Nan

    Chicago

    14 reviews

    5.0

    14 reviews

    Dined on 21 October 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    The service was incredible! Thank you Tatiana, Alfred and especially Dawn. You were wonderful and the food was amazing!
    

    MadamResponded 1 day ago

    Hello Nan, Thank you for your review! It was our pleasure serving you and your guests! Laura Williams Madam Restaurant General Manager
    

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