Madeleine Bar

Review summary

1. B

   Ben

   Bath

   1 review

   5.0

   1 review

   Dined on 16 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent service. Lovely to be waited on with lovely food. Great choice of teas. Very pleased to be sat away from the main crowd as it helped with conversation. Thank you
   

   Madeleine BarResponded on 19 November 2024

   Hi Ben, Thank you for your 5 star review!! I am so pleased that you enjoyed your Afternoon tea experience and I hope that this means we will be welcoming you back very soon. With warm regards, Beth Partridge Madeleine Lounge Floor manager
   

   Is this helpful?

   Report
2. C

   Craig

   Birmingham

   1 review

   1.0

   1 review

   Dined on 16 November 2024

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 4

   Albeit a lovely environment… the service was incredibly disappointing. There was poor welcome, we had to wait a long time for drink and food, asking multiple times when wishing for another drink. There is no friendliness or professionalism when dealing with customers. Even asking to settle the bill took multiple attempts and only when walking out did the bill magically arrive. The food is adequate, but the wine is nice! Overall, given this was a special occasion for my wife and daughter, I was left feeling wholly disappointed… It was uncomfortable and we were far from relaxed from entrance to exit. All rather sad really for the cost of our poor experience.
   

   Madeleine BarResponded on 19 November 2024

   HI Craig, Thank you for taking the time to review Madeleine. I am disappointed to hear that you didn't have a positive experience and I will be addressing this with the team to get to the bottom of where we slipped up. We pride ourselves in providing a warm and welcoming experience and it saddens me that you left us feeling uncomfortable. As a result of your negative feedback, we were compelled to look into the slow service and the waiting time wasn't unusual or out of industry standard; (20 minutes for food and 7/8 minutes respectfully on drinks) However, this doesn't change the fact that you felt unfilled with your experience and that your celebration was spoiled. I'd like to invite you and your family back for a round of drinks on us and hopefully we will create a better memory for you.
   

   Is this helpful?

   Report
3. G

   Greg

   Birmingham

   1 review

   5.0

   1 review

   Dined on 14 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Lovely atmosphere, delightful surroundings, waitress was very attentive and the time flew by Looking forward to a return very soon
   

   • 

   Madeleine BarResponded on 19 November 2024

   Dear Greg, Thank you for taking the time to share your experience here at Madeleine. We are thrilled to hear that you enjoyed your time with us. We take pride in offering comfortable and welcoming environment for our guests as well as exceptional service and its heart-warming to know that we succeeded in creating a positive impression. We hope that we have the pleasure to welcoming you back to our Bar in the future! Warm Regards, Beth Partridge Madeleine lounge Floor Manager
   

   Is this helpful?

   Report
4. W

   Wasima

   Birmingham

   1 review

   3.0

   1 review

   Dined on 10 November 2024

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 5

   Lovely Venue. Sandwiches were lovely and the amuse bouche at the start was a welcome surprise. Unfortunately the cakes and scones were not to out liking. The flavoured scones were average and we prefer traditional cakes to gateaux. The tables were tight and empty tea pots were not removed before fresh ones were bought.
   

   • 

   Madeleine BarResponded on 19 November 2024

   Dear Wasima, Thank you very much for choosing Madeleine and taking the time to share your experience with us, your feedback is invaluable to us as it helps us improve. First of all I would like to apologise for failing to meet your expectations. Please note, that this situation does not reflect the level of service we strive to provide and your feedback will be addressed. We can only improve taking in account valuable feedback so I would like to have the pleasure in welcoming you in the future. Warm Regards, Beth Partridge Madeleine Lounge Floor Manager
   

   Is this helpful?

   Report
5. S

   Sarah

   London

   1 review

   5.0

   1 review

   Dined on 7 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a wonderful time having afternoon tea. Exceptional service and fantastic food.
   

   Madeleine BarResponded on 7 November 2024

   Dear Sarah, We are absolutely delighted to hear about the amazing experience you had with us, at Madeleine and especially with Belgique. It is our mission to provide exceptional hospitality, and knowing we succeeded with you is incredibly gratifying. I will be sure to pass your compliment on. We are looking forward in welcoming you again in the future. Warm Regards, Beth Partridge Madeleine floor Manager
   

   Is this helpful?

   Report
6. R

   Robert

   Birmingham

   1 review

   5.0

   1 review

   Dined on 2 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   A wonderful experience! Food was amazing, the setting was beautiful and the service was first class. A bonus was the elegance of the waiting staff: polite, professional and with perfect diction! Little things make a big difference and the attention to detail was immaculate.
   

   Madeleine BarResponded on 9 November 2024

   Hi Robert, Thank you so much for your review, I will be sure to pass this onto the team. We all work very hard to provide this exact experience for you so its truly an honour when we get it right. I hope to welcome you again soon, Regards, Beth Partridge Madeleine Lounge Floor Manager.
   

   Is this helpful?

   Report
7. E

   Elizabeth

   Manchester

   1 review

   3.0

   1 review

   Dined on 2 November 2024

   1. Overall 3
   2. Food 5
   3. Service 2
   4. Ambience 5

   Love this bar! Good atmosphere, helpful staff (on the whole) great choice of drinks.
   

   • 

   Madeleine BarResponded on 9 November 2024

   Hello Elizabeth, thank you for your constructive and honest review . I absolutely understand how the encounter that you're reporting would be frustrating and it is absolutely not The Grand level of service that we strive to provide so I apologise on my teams behalf and I will apply measures and training so that this won't happen again. Thank you for keeping faith in us, we look forward to welcoming you again, very soon. Warm regards, Beth Partridge Madeleine Lounge Floor Manager
   

   Is this helpful?

   Report
8. C

   Ciara

   London

   2 reviews

   4.0

   2 reviews

   Dined on 1 November 2024

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 5

   We visited the cocktail bar only yesterday so we cannot rate the food. We experienced a train cancellation and called to let staff know. The person who dealt with me on the phone could not have been anymore efficient and adjusted my time of arrival booking with no problem, sending me a modified booking on my phone instantly. From the moment we arrived in the bar, the customer service could not have been better. Staff were courteous and hospitable, making our trip to this stunning venue even more special. Our cocktails were spectacular too.
   

   Madeleine BarResponded on 9 November 2024

   Hi Ciara, Thank you for your review, I am so pleased that you only have great things to report and that you had such a wonderful time. I will pass your kind words to the team, they will be very proud to have made you so comfortable. I hope to see you soon, Regards, Beth Partridge Madeleine Lounge Floor Manager
   

   Is this helpful?

   Report
9. OT

   OpenTable Diner

   Birmingham

   1 review

   4.0

   1 review

   Dined on 1 November 2024

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 5

   Kir Royale had too much cassis and was slightly flat. Red wine had spilled being poured unknowingly until glass raised and dripped on white shirt (glass ordered not a bottle). Otherwise very good cocktails and service
   

   Madeleine BarResponded on 9 November 2024

   Dear Guest, Thank you very much for choosing Madeleine and taking the time to share your experience with us, your feedback is invaluable to us as it helps us improve. First of all I would like to apologise for failing to meet your expectations. Please note, that this situation does not reflect the level of service we strive to provide. We can only improve taking in account valuable feedback so I would like to have the pleasure in welcoming you back to our Bar in the future. Warm Regards, Beth Partridge Madeleine Lounge Floor Manager
   

   Is this helpful?

   Report
10. E

    Edna

    Birmingham

    3 reviews

    5.0

    3 reviews

    Dined on 27 October 2024

    1. Overall 5
    2. Food 4
    3. Service 5
    4. Ambience 5

    Pastries were not that great. Sandwiches were nice but more should have been served. Should have been a selection rather than in individual plates. I was rather critical as I have visited the Ritz hotel and was comparing it to them. There could be a fruit cake range Overall I thought it was quite nice The ambience was nice
    

    Madeleine BarResponded on 29 October 2024

    Dear Edna, Thank you very much for choosing Madeleine and taking the time to share your experience with us, your feedback is invaluable to us as it helps us improve. We are thrilled to hear we held our own when compared to the Ritz hotel: that in itself is a great victory to us! We always look for areas for improvement and your comments have been passed on the kitchen department. We can only improve taking in account valuable feedback so I would like to have the pleasure in welcoming you back to our Bar in the future. (Add anything you may need to offer) Warm Regards, Dan Vignali Madeleine Bar Manager
    

    Is this helpful?

    Report