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Maggiano's - Richmond, Richmond, VA

Maggiano's - Richmond

4.2
4.2
4751 Reviews
$30 and under
Italian

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2 people
19:00
Booked 122 times today
  • Good for special occasions
  • Good for groups
  • Fancy
Join us for lunch or dinner at Maggiano's Short Pump Town Center and savor the rich flavors of Italian-American dishes inspired by Nonna’s traditional recipes. Our Richmond restaurant is known for being inside Short Pump's unique outdoor mall experience and specializing in serving large parties up to 20 people in our main dining room and private event rooms that are perfect for weddings, business meetings, holiday parties, and large family gatherings. Visit us at 11800 West Broad St. or book your reservation today!
Private dining

Private dining

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Additional information

  • Dining style
    Casual Elegant
  • Price
    $30 and under
  • Cuisines
    Italian, American
  • Hours of Operation
    Mon–Thu 11:00–22:00 Fri, Sat 11:00–23:00 Sun 11:00–21:00
  • Phone number
    (804) 253-0900
  • Payment Options
    AMEX, Diners Club, Discover, Mastercard, Visa
  • Dress code
    Smart Casual
  • Executive Chef
    Tim Parker
  • Catering
    Not only do we cater great food, we deliver everything you need to serve a great meal, and even set it up for you. All orders are kept hot and ready to serve and include the following: plates, napkins, table covers, wire racks, fuel canisters, and eating & serving utensils. Please call (804) 253-0900 to schedule your delivery.
  • Private party facilities
    Give your guests a reason to celebrate. Whether you’re hosting a business meeting, holiday party, wedding event or birthday celebration, our expert team will ensure it’s executed flawlessly. Host your event in one of our rich, beautifully appointed banquet rooms and enjoy a fresh-made Italian feast.
  • Private party contact
    Regional Sales Manager: (804) 253-0910
  • Area
    Short Pump
  • Parking details
    Our Guests may use valet or park in the public lot.
  • Additional
    Banquet, Bar Dining, Bar/Lounge, Beer, Cocktails, Corkage Fee, Full Bar, Gluten-free Options, Happy Hour, Non-Smoking, Private Room, Wheelchair Access, Wine

What 4,751 people are saying

Overall ratings and reviews

Reviews can only be made by diners who have eaten at this restaurant

4.2
4.2 based on recent ratings
  • 4.2Food
  • 4.4Service
  • 4.3Ambience
  • 3.9Value

NoiseModerate

Loved For

  • Richmond

    Child-friendly

  • Richmond

    Good for groups

  • Richmond

    Good for special occasions

Review summary

AI-generated from verified diner reviews
Maggiano's in Richmond offers "excellent food" and "outstanding service" in a warm, festive atmosphere. Diners rave about the attentive staff, especially Nello and Desiree, who enhance the family-style dining experience. Highlights include zucchini frittes, mozzarella sticks, and mushroom ravioli. While some note occasional service delays, the overall dining experience remains memorable and delightful.

4,751 Reviews
  1. Jackie

    VIP

    Richmond

    6 reviews

    5.0

    6 reviews

    Dined 1 day ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    The menu seems to have been reworked and the new additions were delicious. The server however was the star. David was warm and welcoming he got everything exactly right, very efficient he made the experience that much better.

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  2. Michelle

    Richmond

    1 review

    3.0

    1 review

    Dined 1 day ago

    1. Overall 3
    2. Food 4
    3. Service 1
    4. Ambience 3
    We were with a party of 8 for a holiday celebration. The food was good. We ordered the duo dinner, which comes with an appetizer, 2 classic pasta entrees and dessert for $59. Calamari was delicious, the baked ziti was okay and the chocolate cake was very good. However service was so slow. We had a 2:00 reservation, and were seated once all party arrived at 2:12 PM. The waitress was friendly and knowledgeable about the menu. Cocktails were slowly coming out. We all ordered, we were eating and at 4:00, One person had to leave ask for her check early got it and left. The rest of us continued eating and a few people had ordered entrees. So we wait, wait and wait and wait. Finally we saw our waitress and she said I'm going to get your Togo food and checks...We actually stayed another 2 hours before we got the checks and food. The manager said she would discount our meals but didn't and we complained and some got discounts and others did not. It was a mess...we left around 6 PM, exhausted, and disappointed by the poor service we received. We still gave our waitress a tip but it was the kitchen, bartender and manager that made our dining experience not so pleasant. If you're short staffed then don't take so many walk-in and require reservations during the holidays.

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  3. Richard

    VIP

    Richmond

    201 reviews

    2.0

    201 reviews

    Dined 4 days ago

    1. Overall 2
    2. Food 2
    3. Service 4
    4. Ambience 4
    Our rigatoni vodka was bland and the noodles seemed off. My wife’s branzino tasted as if it was defrosted. My veal chop parmigiana overcooked and a scant amount of red sauce. Been here many times but seems quality of food is lacking!

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  4. Anne

    Richmond

    7 reviews

    5.0

    7 reviews

    Dined 4 days ago

    1. Overall 5
    2. Food 5
    3. Service 4
    4. Ambience 5
    Great food and service. A little lagging in getting seated even with a reservation but all in all a good experience.

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  5. Louis

    Washington DC

    1 review

    3.0

    1 review

    Dined 5 days ago

    1. Overall 3
    2. Food 4
    3. Service 3
    4. Ambience 4
    They were understaffed for the crowd, thus it was a very slow service. I do not blame the waiter. The food was tasty, but somehow one of our dinner party was given her food to go, and she had to be reserved. Apparently, it was a language issue between staff. Several food selections including a few Italian staples were out.

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  6. Vickie

    Richmond

    3 reviews

    5.0

    3 reviews

    Dined 5 days ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Wonderful experience all around. Food was perfectly done, had a great table by the window, holiday decor was beautiful, server prompt yet unintrusive. Couldn't ask for a better evening.

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  7. Lenard

    Richmond

    2 reviews

    4.0

    2 reviews

    Dined 7 days ago

    1. Overall 4
    2. Food 5
    3. Service 4
    4. Ambience 5
    The place is beautiful and the food is good. I had a 8 pm reservation, I was running alittle late but made the 15 minute grace period. It was 8:38 pm before I got my table. But My wife and I had a good date night.

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  8. Richard

    Richmond

    3 reviews

    5.0

    3 reviews

    Dined on 14 December 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Outstanding food. We ate from the family menu and all the selections were delicious and plentiful for our party of 10. We were seated upstairs which we had requested and the atmosphere is more pleasant in our opinion than downstairs. The staff was very friendly and accommodating. This is an annual gathering for our small group to kick-off the Christmas season to dine out at Maggiano's in Short Pump.

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  9. Al

    Richmond

    9 reviews

    5.0

    9 reviews

    Dined on 14 December 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    We have not been to this location for a while (not because of any prior issues we just didn't make there for a few years starting with COVID). We had a great experience on this visit. Not only was the food really good, but the staff was outstanding! My wife has a food allergy, which we shared with the wait staff. They did not think her dish of choice would be a problem but they insisted that the head chef should come by to answer questions which he did and he could not have been more gracious, patient, friendly, and extremely helpful. The wait staff led by Jaydah was top-notch (attentive, personable, outgoing, and supportive of all of her tables). This was a case where every employee that we came in contact with treated us like they wanted to assist us. They all seemed glad we came in today. This kind of environment is only created by good leadership, which is setting the tone for delivering great customer service. Before we left, we sought out management to share our feelings. Regardless of how good the food is at an establishment, the staff can make or break the experience. This was truly a GREAT experience!

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  10. Lilian

    New York City

    3 reviews

    5.0

    3 reviews

    Dined on 14 December 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    It was a very busy night, holiday shoppers, graduations, birthdays and holiday parties. We were a family of 6 seated at a table which had an extension and was very flimsy but the service and food made up for it!

    Is this helpful?

FAQs

Maggiano's - Richmond is rated 4.2 stars by 4751 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable.

Make a booking

2 people
19:00
Booked 122 times today
Google Map for Maggiano's - Richmond

11800 West Broad Street, Richmond, VA 23233

Additional information

  • Area
    Short Pump
  • Hours of Operation
    Mon–Thu 11:00–22:00 Fri, Sat 11:00–23:00 Sun 11:00–21:00
  • Price
    $30 and under
  • Cuisines
    Italian, American
  • Dining style
    Casual Elegant
  • Dress code
    Smart Casual
  • Parking details
    Our Guests may use valet or park in the public lot.
  • Payment Options
    AMEX, Diners Club, Discover, Mastercard, Visa
  • Executive Chef
    Tim Parker
  • Additional
    Banquet, Bar Dining, Bar/Lounge, Beer, Cocktails, Corkage Fee, Full Bar, Gluten-free Options, Happy Hour, Non-Smoking, Private Room, Wheelchair Access, Wine
  • Phone number
    (804) 253-0900
  • Catering
    Not only do we cater great food, we deliver everything you need to serve a great meal, and even set it up for you. All orders are kept hot and ready to serve and include the following: plates, napkins, table covers, wire racks, fuel canisters, and eating & serving utensils. Please call (804) 253-0900 to schedule your delivery.
  • Private party facilities
    Give your guests a reason to celebrate. Whether you’re hosting a business meeting, holiday party, wedding event or birthday celebration, our expert team will ensure it’s executed flawlessly. Host your event in one of our rich, beautifully appointed banquet rooms and enjoy a fresh-made Italian feast.
  • Private party contact
    Regional Sales Manager: (804) 253-0910
  • Privacy Policy
  • Terms of Use
  • Impressum
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