Makimono Sushi Bar & Restaurant - Whitby

Review summary

1. G

   Galen

   Toronto1 review

   2.0

   Dined on 15 February 2025

   1. Overall 2
   2. Food 1
   3. Service 1
   4. Ambience 3

   It was busy because of Valentine’s Day. Reservation for 7:30, but didn’t get table until 8. No one asked if we wanted drinks, we asked for water and never received refills. Had to get soy sauce from another table myself. I understand that they were busy however not once did a server ask us if we needed anything. They would drop stuff off as they quickly went by. Also the food was not good, steak bites were dry and chewy, sushi was very salty and we kept receiving food we did not order. Prices were $10 more than usual b/c of valentines and they gave roses to women which my wife did not receive. It was a disappointing Valentines dinner.
   

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2. S

   Sarah-Jane

   Ottawa2 reviews

   2.0

   Dined on 14 February 2025

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 2

   I love this restaurant but was very disappointed this time. The food came so slowly, at one point we weren’t sure we were getting any food at all. We ended up leaving hungry and frustrated because our food just wouldn’t come and the servers kept asking if we were done but we were still waiting for the majority of our food. Usually the two of us can go, order once and leave more than full but this time when the food we received came in very small portions. For example, we ordered two portions of general tao and they literally gave us four pieces. We sat there for two hours, the same as many people around us, just waiting for food. Over the course of two hours, we received a single person portion of food. It was a very expensive snack. After we paid for our $80 snack, we stopped to get fast food.
   

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3. Z

   Zeni

   Fort Lauderdale1 review

   1.0

   Dined on 14 February 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Such a sad Valentines outing ! The food was completely compromised, had to re order several times as dishes never arrived. Very little protein with dishes, meat literally too tough to eat. Food took ages, which was frustrating on an hour and a half time limit. Only had a couple of tiny things, when asked to leave as time was up. Asked about 10 times for a manager, only for I guess the manager to say that there wasn’t one. Was so expensive considering the bad oily quality and of course lack of it
   

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4. OT

   OpenTable Diner

   Toronto1 review

   3.0

   Dined on 8 February 2025

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 3

   There was no one there to greet me as I walked in. Waited almost 5 minutes before someone came by and he seemed very uninterested. The little machine they have aiding with service is very loud. The floors were extremely dirty with salt tracks everywhere. The food itself was decent. Favorite of what we ordered, were the cheese wontons and the beef teriyaki rolls. We could also hear some fussing in the kitchen at intervals. The overall feel of the restaurant and the food is nice, however it was the service that was a bit of a let down. If anything I would order takeout but I don't think I would dine there again.
   

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5. M

   Michelle

   Toronto1 review

   2.0

   Dined on 9 November 2024

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 3

   The food was great but the service was very poor. It took over an hour to get water and we never got all the food we ordered
   

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6. C

   Christina

   Toronto1 review

   5.0

   Dined on 11 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent overall. We have been there two weeks in a because we enjoy it very much. It’s also close to home and the movie theatre.
   

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7. A

   Alice

   Toronto1 review

   4.0

   Dined on 22 September 2024

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 4

   Excellent service,great quality food,pleasant atmosphere
   

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8. OT

   OpenTable Diner

   Toronto1 review

   5.0

   Dined on 14 July 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It was really good food!! They were really fast at getting our food out to us as we were a big group of 11.
   

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9. GJ

   GemJ

   London6 reviews

   2.0

   Dined on 6 July 2024

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 2

   First time at this Makimono's, been to the Ajax one and had great food & service, therefore I was hoping the treatment would've been the same at this Consumers dr Whitby restaurant. We had a reservation booked, which we was on time for, but the host wasn't interested in that, I tried to let the host know what name & time it was booked under but it was clear that there was no care about that and we had to wait for a table. I understand it was a little busy but reservation customers should take priority over walk-ins. Once seated, the food, beverages & little service received wasn't that good either. Didn't enjoy the evening there and won't be returning to that Whitby restaurant.
   

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10. OT

    OpenTable Diner

    Toronto1 review

    5.0

    Dined on 12 May 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Excellent food and service, on mother's day they gave out flowers to each mom at the tables. Very inviting ❤️
    

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