Manor Lounge - Elgin

Review summary

1. S

   Stéphane

   Ottawa1 review

   5.0

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Was great for the six of us. Great ambiance, nice environment. We had a reservation and everything went as expected. Food was awesome and hot when it arrived at our table. Service was pretty fast even if it was packed!
   

   Manor Lounge - ElginResponded 1 day ago

   Hello Stéphane! I am so glad you enjoyed your experience with us. We can't wait to have you back in the venue soon, maybe for an Escape Room as well? Brendan
   

   Is this helpful?

2. J

   Jean

   Ottawa3 reviews

   5.0

   Dined on 28 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Incredible experience! Was just planning on going for dinner and there was a full band on the stage! We played darts while listening to some INCREDIBLE music! Can't wait to go next time they play. The staff went above and beyond to make sure we were having a good experience. We will definitely be going back soon!
   

   Manor Lounge - ElginResponded on 1 March 2025

   Hi Jean! I am so glad you enjoyed Supersonic Hearts - I also thought they absolutely crushed it! Can't wait to see you next time - fyi their next show is March 27th, hope to see you there! Brendan
   

   Is this helpful?

3. R

   Raphael

   Ottawa2 reviews

   5.0

   Dined on 15 February 2025

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Very affordable and good quality food. We had the poke bowl and the ingredients were delicious and fresh. I was unlucky to be seated next to a loud guy. That is all.
   

   • 

   Manor Lounge - ElginResponded on 17 February 2025

   Hi Raphael! I am so glad you enjoyed your time with us. Sorry about the noise, appreciate the understanding on that one! Hopefully we will have the chance to host you again soon! Brendan
   

   Is this helpful?

4. E

   Eric

   Ottawa2 reviews

   2.0

   Dined on 15 February 2025

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 3

   Our server was terrible. Server didn’t bring water, didn’t ask to refill drinks, forgot milk for coffee, left the menus on the table and we had to give them to someone else in order to eat. Really cool concept restaurant but server didn’t care about our Valentine’s Day experience at all. Very disappointed.
   

   Manor Lounge - ElginResponded on 17 February 2025

   Hi Eric, I am so incredibly sorry for your experience with us and the lack of quality service provided. I would love to chat more about this with you, I have sent you my email if you wouldn't mind reaching out so I can apologize further. Brendan
   

   Is this helpful?

5. A

   Annick

   Ottawa1 review

   5.0

   Dined on 14 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Nous avons eu une belle soirée en couple! Excellent souper avec très bon service. Partie de dards par la suite pour terminer la soirée!
   

   Manor Lounge - ElginResponded on 17 February 2025

   Salut Annick! Je suis ravie que vous ayez apprécié votre séjour parmi nous ! J'espère que nous vous reverrons très bientôt pour une autre partie de fléchettes! Brendan
   

   Is this helpful?

6. T

   Tina

   Ottawa1 review

   5.0

   Dined on 26 January 2025

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 4

   Service was top notch! All of our severs were extremely pleasant. We also accidentally spilt a drink and a server was there to clean it up instantly without us having to ask. Food was quick, portions were good sizes. Only downfall, is we did find it a little loud.
   

   Manor Lounge - ElginResponded on 27 January 2025

   Hi Tina! Thank you for the feedback! I am so glad you enjoyed your experience with us. Can't wait to host you again soon. Brendan
   

   Is this helpful?

7. D

   Dave

   Ottawa1 review

   5.0

   Dined on 11 January 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We are at the Manor Lounge before going to our escape room. It was very well done - they came to get us at our table when it was time for the escape. It was for my birthday so I received the cost of my escape refunded to me on the card I had reserved with. I also got a free birthday dessert and free birthday shot! The best trifecta ever! It made a great night even greater. The food was also very good! And staff very friendly :)
   

   Manor Lounge - ElginResponded on 14 January 2025

   Hello Dave! I am so glad you got to enjoy your Birthday with us and thank you for choosing us! I can't wait until we get to host you again. Brendan
   

   Is this helpful?

8. C

   Cat

   Ottawa1 review

   3.0

   Dined on 3 January 2025

   1. Overall 3
   2. Food 2
   3. Service 1
   4. Ambience 2

   As a whole this is a great concept for a venue. There’s a lot of fun to be had with lots of activity options all under one roof. Where it fell flat was the quality and the service. Our server asked if we wanted our appetizer before the meal. We agreed that was best. Minutes later all the food was brought out together anyways (so why ask in the first place?) The food looked better than it tasted. Proportions were off and flavours were overpowering. My $12 mocktail needed to be sent back for more 7up as it wasn’t even fizzy. We asked to change tables so we could be more comfortable and play some games. We were at the new table for 2.5 hours and not one time were we asked if we needed any drinks or dessert. We didn’t even get a bill until we got up to leave. We got the impression that the server was new and pointed out that it’s a good idea to check on your tables in case they want anymore drinks etc. He apologized but that was the extent of making up for the inconvenience. The space itself is lively and there are lots of games to choose from. For this reason we would give it another chance (especially to try out the escape rooms) However we would probably skip the food and drinks or stick to more simple menu options.
   

   Manor Lounge - ElginResponded on 14 January 2025

   Hello Cat, Thank you so much for taking the time to write such a detailed note. I have taken these notes aside and will be discussing with my team. I am truly so sorry that you were not being properly served during your experience and want to thank you for being willing to come back and let us make up for this experience. I would love to chat more about your experience and have sent you my email in another message. Again, I am so sorry we didn't live up to the standards we set for ourselves during this visit. Brendan
   

   Is this helpful?

9. A

   AMANDA

   Ottawa1 review

   5.0

   Dined on 1 January 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our server, Brendan, was fantastic! He ensured we were happy with our food, used ASL to communicate with us, and made our evening truly enjoyable. We’ll definitely be back soon!
   

   Manor Lounge - ElginResponded on 7 January 2025

   Amanda!! You were such a joy to have in the venue for NYE. Thank you for being so kind and understanding for my limited ASL and teaching me some new words. I can't wait to see you again at the Manor. Brendan
   

   Is this helpful?

10. J

    Jack

    Ottawa1 review

    4.0

    Dined on 30 December 2024

    1. Overall 4
    2. Food 4
    3. Service 5
    4. Ambience 4

    Service was very good, as was the food. The escape room was quite good also! Disappointed that they no longer comp the escape room for birthdays. That was one of the draws for going there multiple times a year with different groups.
    

    Manor Lounge - ElginResponded on 7 January 2025

    Hello Jack, I am so glad you enjoyed your experience with us! We absolutely still comp an escape room for your birthday - I am so sorry that was missed while you were with us. I have sent you a private message with my email, please reach out so I can get that refund processed for you! Brendan
    

    Is this helpful?