Manor Lounge - Elgin

Review summary

1. R

   Raphael

   Ottawa

   2 reviews

   5.0

   2 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Very affordable and good quality food. We had the poke bowl and the ingredients were delicious and fresh. I was unlucky to be seated next to a loud guy. That is all.
   

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2. E

   Eric

   Ottawa

   2 reviews

   2.0

   2 reviews

   Dined 1 day ago

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 3

   Our server was terrible. Server didn’t bring water, didn’t ask to refill drinks, forgot milk for coffee, left the menus on the table and we had to give them to someone else in order to eat. Really cool concept restaurant but server didn’t care about our Valentine’s Day experience at all. Very disappointed.
   

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3. A

   Annick

   Ottawa

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Nous avons eu une belle soirée en couple! Excellent souper avec très bon service. Partie de dards par la suite pour terminer la soirée!
   

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4. T

   Tina

   Ottawa

   1 review

   5.0

   1 review

   Dined on 26 January 2025

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 4

   Service was top notch! All of our severs were extremely pleasant. We also accidentally spilt a drink and a server was there to clean it up instantly without us having to ask. Food was quick, portions were good sizes. Only downfall, is we did find it a little loud.
   

   Manor Lounge - ElginResponded on 27 January 2025

   Hi Tina! Thank you for the feedback! I am so glad you enjoyed your experience with us. Can't wait to host you again soon. Brendan
   

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5. D

   Dave

   Ottawa

   1 review

   5.0

   1 review

   Dined on 11 January 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We are at the Manor Lounge before going to our escape room. It was very well done - they came to get us at our table when it was time for the escape. It was for my birthday so I received the cost of my escape refunded to me on the card I had reserved with. I also got a free birthday dessert and free birthday shot! The best trifecta ever! It made a great night even greater. The food was also very good! And staff very friendly :)
   

   Manor Lounge - ElginResponded on 14 January 2025

   Hello Dave! I am so glad you got to enjoy your Birthday with us and thank you for choosing us! I can't wait until we get to host you again. Brendan
   

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6. C

   Cat

   Ottawa

   1 review

   3.0

   1 review

   Dined on 3 January 2025

   1. Overall 3
   2. Food 2
   3. Service 1
   4. Ambience 2

   As a whole this is a great concept for a venue. There’s a lot of fun to be had with lots of activity options all under one roof. Where it fell flat was the quality and the service. Our server asked if we wanted our appetizer before the meal. We agreed that was best. Minutes later all the food was brought out together anyways (so why ask in the first place?) The food looked better than it tasted. Proportions were off and flavours were overpowering. My $12 mocktail needed to be sent back for more 7up as it wasn’t even fizzy. We asked to change tables so we could be more comfortable and play some games. We were at the new table for 2.5 hours and not one time were we asked if we needed any drinks or dessert. We didn’t even get a bill until we got up to leave. We got the impression that the server was new and pointed out that it’s a good idea to check on your tables in case they want anymore drinks etc. He apologized but that was the extent of making up for the inconvenience. The space itself is lively and there are lots of games to choose from. For this reason we would give it another chance (especially to try out the escape rooms) However we would probably skip the food and drinks or stick to more simple menu options.
   

   Manor Lounge - ElginResponded on 14 January 2025

   Hello Cat, Thank you so much for taking the time to write such a detailed note. I have taken these notes aside and will be discussing with my team. I am truly so sorry that you were not being properly served during your experience and want to thank you for being willing to come back and let us make up for this experience. I would love to chat more about your experience and have sent you my email in another message. Again, I am so sorry we didn't live up to the standards we set for ourselves during this visit. Brendan
   

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7. A

   AMANDA

   Ottawa

   1 review

   5.0

   1 review

   Dined on 1 January 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our server, Brendan, was fantastic! He ensured we were happy with our food, used ASL to communicate with us, and made our evening truly enjoyable. We’ll definitely be back soon!
   

   Manor Lounge - ElginResponded on 7 January 2025

   Amanda!! You were such a joy to have in the venue for NYE. Thank you for being so kind and understanding for my limited ASL and teaching me some new words. I can't wait to see you again at the Manor. Brendan
   

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8. J

   Jack

   Ottawa

   1 review

   4.0

   1 review

   Dined on 30 December 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Service was very good, as was the food. The escape room was quite good also! Disappointed that they no longer comp the escape room for birthdays. That was one of the draws for going there multiple times a year with different groups.
   

   Manor Lounge - ElginResponded on 7 January 2025

   Hello Jack, I am so glad you enjoyed your experience with us! We absolutely still comp an escape room for your birthday - I am so sorry that was missed while you were with us. I have sent you a private message with my email, please reach out so I can get that refund processed for you! Brendan
   

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9. N

   Nicholas

   Ottawa

   1 review

   5.0

   1 review

   Dined on 11 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Very helpful and friendly. Hostess was very patient and polite regarding our bookings and even helped remdy an error on our side (booked reservations on two different days by accident, they fixed the incorrect booking and moved it). Would absolutely consider coming again and trying the many great escape rooms. Darts were fun, it took a few tries to get the carmera calibrated correctly. It was a friends b day celebration and they made it really special with on the house drinks and food, plus darts. Thank you for the awesome night.
   

   Manor Lounge - ElginResponded on 16 December 2024

   Hi Nicholas! I am so glad you enjoyed your night with us! Sorry again about the darts calibration - we can't wait to host you again! Brendan
   

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10. J

    Janel

    Ottawa

    1 review

    5.0

    1 review

    Dined on 18 November 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    I made a reservation here for two birthday we did an escape room and then had dinner. I love the concept of the restaurant. The escape rooms are downstairs. There’s a restaurant on the main level and on the other side of the bar there is more game to play. I played dart for the first time ever we had a blast! Everyone enjoyed themselves special shout out to the manager Hasan who made our evening very memorable ! Thank you! We will come back for sure !
    

    Manor Lounge - ElginResponded on 27 November 2024

    Hello Janel! I am so glad you enjoyed your time with us and that our team was able to make it so special for you! I hope that we can see you again soon for another escape room (have you played Prohibited? That's my favourite!) or another round of Darts Reimagined! Brendan
    

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