Marcella's Italian Kitchen - Polaris

Marcella's Italian Kitchen - Polaris reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. C

   Christine

   Columbus1 review

   5.0

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Very busy and loud but overall exceptional experience
   

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2. K

   Kathy

   Columbus1 review

   5.0

   Dined 3 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 4

   Great service! Probably the best in months anywhere. Server Morgan was so pleasant and attentive. Our appetizers were amazing and wine selection was great. Entrees were great although I liked mine better than my husband liked his. Morgan sold us on a take home dessert that was delicious. We will gladly go back.
   

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3. D

   Donna

   Columbus2 reviews

   5.0

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our entire family have met at Marcellas’s many times and each dinner has been a wonderful experience. From the moment I enter the restaurant I am greeted by friendly staff and seated immediately while I wait for my guest. The service and the food is always outstanding.
   

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4. C

   Carmen VIP

   Columbus169 reviews

   5.0

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Our experience was excellent. The pasta, meatballs , and soup were well prated.
   

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5. K

   Kimberly

   Columbus10 reviews

   5.0

   Dined on 16 May 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Had an excellent dining experience at Marcella’s. First time there and we had the BEST server. EB was knowledgeable about the menu and had such a great, friendly personality. He was exactly how every server should be. His vibe really enhanced the experience! ⭐️⭐️⭐️⭐️⭐️
   

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6. L

   Leslie VIP

   Columbus8 reviews

   2.0

   Dined on 15 May 2025

   1. Overall 2
   2. Food 4
   3. Service 2
   4. Ambience 2

   In the past they’ve allowed us to participate in happy hour in the dining room when our elderly parents and young kids are with us, since they can’t sit at high top tables, apparently this is no longer permitted. Very disappointing that they’re unable to provide appropriate happy hour seating for all ages.
   

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7. A

   Allyson

   Columbus1 review

   2.0

   Dined on 11 May 2025

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 2

   This whole experience was not enjoyable and it felt like the restaurant accepted way too many reservations/parties than they could handle for the day. We made reservations for 645pm on Mother’s Day for the patio. Upon checking in, we were told it’d be an additional 30 mins until we can be seated. I mentioned we will need a high chair because we had a one year with us and the host noted that. When we received our text that our table was ready, we went in and they were planning to give us a high top table which would not of worked with our high chair request because the host had forgot. They then opened up a new table for us inside a small room, so we weren’t seated on the patio from our original reservation. Our food also took so long to come out we had to have it placed in to go containers because our baby was getting fussier. We waited around 40+ mins after we had finished our appetizer to have our food served which was well over an hour since it had been ordered. To add, we never received small requests from our server that were asked by us multiple times. We also never were able to order more drinks because the server didn’t come around and our food had to be taken to go.
   

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8. OT

   OpenTable Diner

   Columbus1 review

   3.0

   Dined on 11 May 2025

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 3

   It was Mother’s Day & overall they didn’t seem very well prepared for the number of people
   

   Marcella's Italian Kitchen - PolarisResponded on 12 May 2025

   We are so sorry to have failed to deliver the experience that you know and love from Marcella's. It is unacceptable, and we would love to have the opportunity to speak with you directly. At your convenience please reach out to a manager so we can discuss this further. 614.844.6500
   

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9. J

   Jennifer

   Columbus2 reviews

   2.0

   Dined on 11 May 2025

   1. Overall 2
   2. Food 4
   3. Service 3
   4. Ambience 3

   Went for dinner for 6 on Mother’s Day. Had reservations. Upon arrival, hostess said they were running about 20 minutes behind. She was not apologetic at all. We waited 45 minutes for our table. Kitchen was running way behind. Server was delightful. Salad wasn’t great but the rest of the food was great. Overall dining experience without dessert took 2-1/2 hours.
   

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   Marcella's Italian Kitchen - PolarisResponded on 12 May 2025

   Hi Jennifer, Thank you for sharing your experience. Our team has learned a great deal from guest feedback and experiences yesterday. We are so sorry to have failed to deliver the experience that you know and love from Marcella's. It is unacceptable, and we would love to have the opportunity to speak with you directly. At your convenience please reach out to a manager so we can discuss this further. 614.844.6500
   

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10. R

    Rebecca

    Las Vegas1 review

    4.0

    Dined on 11 May 2025

    1. Overall 4
    2. Food 4
    3. Service 5
    4. Ambience 4

    The kitchen was very slow and behind due to it being Mother’s Day!
    

    Marcella's Italian Kitchen - PolarisResponded on 14 May 2025

    Rebecca, Thank you so much for your feedback and patience on Mother's Day. I would greatly appreciate the opportunity to discuss with you further so we can correct our mis-steps for you. At your convenience, please contact me directly at 614.844.6500. Thank you, Tessa Wilson
    

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