Marigold Maison - Phoenix

Review summary

1. V

   Vel

   Phoenix1 review

   1.0

   Dined on 15 February 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Waited for an hr and we left without eating. Lot more people who made reservation was also waiting.
   

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2. A

   Alexander

   Atlanta1 review

   1.0

   Dined on 15 February 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   The experience was minimal. There really was none because we never got seated. There was no hostess at the front. I understand it was Valentine’s Day, but there were several other reservations that never got seated or the people left. I think next time they need to not over book reservations, and actually tend to the people that are waiting for an hour to be seated. also, I think it would help them if they had one hour and a half timeslots on major holidays like other restaurants do. So, that other reservations are not standing waiting for long periods.
   

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3. D

   David

   San Francisco7 reviews

   1.0

   Dined on 15 February 2025

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 2

   Their Valentine’s day service was horrible! They blamed open table for too many reservations, but at the same time were taking online and door dash orders while people who had reservations had to wait just to a an hour to make an order. They only had one person taking orders for the entire restaurant. I will never go here again!
   

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4. P

   Pawan

   Charleston4 reviews

   1.0

   Dined on 15 February 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   This was probably the worst restaurant experience of all times. It was a Valentine’s Day so I went there with my wife. We had a reservation at 7 PM. We reached there at seven. There was a line in front of us. When we asked the people in the line they told us that they also had the reservations and have been waiting. It was not untill about 740pm that we could talk to somebody. Then we were told that we did not have a reservation. I showed them the open table app where it was clear that the reservation was confirmed But somehow they couldn’t find it. In any case, they said wait here for a minute and we will find a table for you We waited for another 20 minutes, but still did not get a table So at 8 o’clock we left the restaurant. When we reached it at seven. There was nobody at the front desk. We had to find somebody and ask them around 740 as to what happened to a reservation. We could see that there were people sitting at the tables inside. Many of them were not being served. Some of them had to come to the bar was for a glass of water. This was totally bad management  Being a small business owner myself I do understand the impact negative reviews can have on a business. Even if, we could get a table at 8 PM, I would not have been writing this review. But I don’t think it is fair to me that because of the restaurants inefficiency my Valentine’s Day is ruined up. We live in Queens Creek then had to drive about 50 minutes to get to this place. We couldn’t even eat anything and then we had to drive 50 minutes back to home. This incidence also shatters my faith in OpenTable. I have booked couple of times with the OpenTable and nothing like this is ever happened. Not sure why the restaurant could not find a reservation, even though it was showing confirmed on the app. So I think OpenTable should also look into their operations. 
   

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5. L

   Laura

   Phoenix13 reviews

   3.0

   Dined on 15 February 2025

   1. Overall 3
   2. Food 5
   3. Service 1
   4. Ambience 3

   Went on Valentine’s Day. They severely overbooked themselves. We waited 1 hour and 10 min for appetizers and another 15-20 for main course. Wish we had time to enjoy the food because it was delicious but we had plans two hours after our reservation time and didn’t get our dinner until 15 minutes before we had to leave. Service incredibly slow. Wasn’t greeted for 20 minutes after we were sat. Then it was nothing for at least 30 minutes. Yes, we could have, maybe should have gotten up and left, but where are you going to eat on Valentines Day that’s not a drive through fast food place? The server was nice but didn’t seem concerned about the wait times. I think they only had 2 cooks. Will we go back? I’d like to because the food was excellent. But soooooi disappointed about our first visit there. Ambiance was good although super loud. Prices were ok but $5 for an ice tea that was never refilled is too high. Hope next visit is better.
   

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6. D

   Dev VIP

   Dallas4 reviews

   2.0

   Dined on 15 February 2025

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 2

   Food took over 2.5 hrs due to an internet issue. Never given updates during that time.
   

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7. J

   Jim

   Phoenix6 reviews

   1.0

   Dined on 15 February 2025

   1. Overall 1
   2. Food 4
   3. Service 1
   4. Ambience 1

   Major staffing issue, poorly organized. Good food but terrible experience.
   

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8. D

   Don VIP

   Phoenix15 reviews

   5.0

   Dined on 9 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We dine here often. We recommend Marigold Maison highly!
   

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9. M

   Mark VIP

   Phoenix110 reviews

   4.0

   Dined on 18 January 2025

   1. Overall 4
   2. Food 5
   3. Service 2
   4. Ambience 3

   Marigold Maison is the same as it's been since it opened- very good food and maddingly poor service, together with a bizarre approach to a bar.
   

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10. B

    Bonnie VIP

    Phoenix150 reviews

    5.0

    Dined on 3 January 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 4

    Marigold Maison is a local favorite. Great location for outstanding Indian food. We shared the Gobi Manchurian as a starter, and two kinds of tikka masala and eggplant as mains. Both came with plenty of yummy rice and mains were super-flavorful. The decor is modest and appropriate, and the staff is amazingly welcoming and kind. Wish there was a better wine list of a BYOB option.
    

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