Marmo

Review summary

1. S

   Sallynda

   Houston

   2 reviews

   vip
   1.0

   2 reviews

   Dined 1 day ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   We did not have a great experience. Service was terrible. Drink order cam out wrong and took forever to get fixed. Dishes were delivered to wrong people. Ubers & Lyfts can't find restaurant for pick up so we lost and had to pay for a Lyft that was at the wrong address even though we called it from the restaurant location so we lost our money on the ride we never took, then Uber struggled to find us as well. Would never return to this restaurant. It was my second time to give it a chance and it was terrible twice.
   

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2. J

   Josh

   Richmond

   1 review

   5.0

   1 review

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great ambience for date night. Excellent service!
   

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3. L

   Lilliana

   Houston

   3 reviews

   2.0

   3 reviews

   Dined 6 days ago

   1. Overall 2
   2. Food 3
   3. Service 5
   4. Ambience 3

   Absolutely not worth it. Overpriced! Side of mashed potatoes $15! It’s not Michelin star restaurant in New York! Disappointed. Used to be reasonably priced and nice cozy ambiance.
   

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4. D

   Dr. Eli

   Houston

   2 reviews

   vip
   5.0

   2 reviews

   Dined on 2 December 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Alex, our server was perfect. Warm, courteous, on top of things, great timing
   

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5. B

   Brooksy

   San Antonio

   7 reviews

   vip
   3.0

   7 reviews

   Dined on 1 December 2024

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 3

   Service is relatively slow. Food is ok. Nothing really stands out.
   

   MarmoResponded on 3 December 2024

   Hello, We are saddened to hear that we were not able to deliver the 5 star service we strive to give on your last visit. I would appreciate an opportunity to discuss your experience further so that we may continue to improve, and hopefully gain an opportunity to provide you with the stellar service you deserve. I look forward to hearing from you. Amanda Le General Manager 832.242.2598 c
   

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6. S

   Shannon

   Houston

   4 reviews

   4.0

   4 reviews

   Dined on 30 November 2024

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 2

   The food was decent, but the overall experience left much to be desired. We ordered the meatballs, which were good, the squid ink crab pasta, where the crab was almost nonexistent, and the lamb ossobuco. Despite opting for the large portion of lamb, one of the cuts was mostly bone and gristle, which was disappointing. The service was incredibly slow, possibly because our server appeared to be training someone. A nearby table of two arrived, dined, and left before we even received our entrées. We had also informed the staff it was my husband’s birthday, but we had to remind our server about the dessert. While we wouldn’t typically expect anything extra, another table celebrating a birthday received attentive service and a dessert without prompting, which made the oversight feel even more frustrating. On top of everything, the dining room was uncomfortably cold. Many patrons, including us, had to wear coats at the table. Overall, the food was just okay, but the combination of slow service, lack of attention to detail, and the freezing atmosphere means we’re unlikely to return.
   

   MarmoResponded on 30 November 2024

   Hi Shannon, We sincerely apologize that we were not able to deliver a 5 star experience on your last visit. I would appreciate an opportunity to discuss the details of your visit so that we can continue to improve and provide the excellent service we strive for. Thank you so much for your feedback and I hope to speak with you soon. Warm Regards, Amanda Le General Manager 832.242.2598 c
   

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7. C

   Claire

   Houston

   1 review

   5.0

   1 review

   Dined on 29 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   so much fun!! such a special birthday dinner -bolognese -Caesar salad -blue crab bruschetta were all DELISH
   

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8. D

   David

   Houston

   1 review

   vip
   5.0

   1 review

   Dined on 28 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Five star experience as always. Still my favorite.
   

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9. C

   Christian

   Chicago

   2 reviews

   5.0

   2 reviews

   Dined on 27 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food was great but Hannah made the experience superior. Best server I’ve had in a long time. Her excitement was contagious & paired so well with the food (:
   

   MarmoResponded on 1 December 2024

   Hi Christian! Thank you so much for your kind words. Hannah is truly exceptional and really takes pride in offering the best service possible for her guests. We will definitely pass along the compliments as I am sure this will make her day. Please let us know when you return, I would love to be able to say hello on your next visit.
   

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10. h

    heather

    San Francisco

    38 reviews

    vip
    5.0

    38 reviews

    Dined on 25 November 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Love this place! Food and service are excellent! The only thing I would not order again is the butter nut bruschetta. Was meh! Every thing else is excellent!
    

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