Masons Arms

Review summary

1. J

   Janey

   Bath

   2 reviews

   4.0

   2 reviews

   Dined 4 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   We have ate here a few times and have never had any issues. There is a great atmosphere, the staff are welcoming and smiley, the food is excellent.
   

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2. J

   Juliette

   Bath

   1 review

   4.0

   1 review

   Dined on 20 October 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   Stopped for a roast dinner which was lovely. Really enjoyed the mini pudding too. The real joy about this pub is the staff who were absolutely fantastic.
   

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3. S

   Samuel

   Bath

   1 review

   2.0

   1 review

   Dined on 6 October 2024

   1. Overall 2
   2. Food 2
   3. Service 4
   4. Ambience 2

   Food was absolutely subpar. It looked fantastic, but as soon as you eat you realise the chicken is on the bone (on a roast?), the roasties were rock solid, the peas were so dried out I’m convinced they were air fried, and the ‘carrots’ ??? non existent. The Yorkshire pudding was the best thing about it. The raspberry and apple crumble was again, seemingly okay, but until you take a bite you realise it’s 99.9% mushed up raspberry, and a few oats sprinkled on top. It was a huge portion, with perhaps less than 10ml of custard for the whole thing. Not sure I saw an apple in the whole thing. The pub itself is really nice, I just find it odd that some of the menus didn’t have prices on? The staff were seemingly nice, until I overheard the manager(?) and youngest new member of staff talking - they were openly talking about lying to customers, and even shouted “I’m so great at lying” after getting off the phone with somebody. They were shouting at each other from the bar to the kitchen door, which made it incredibly annoying to sit there to have to listen to. We were seated in a very peaceful area, until the end of our meal (the entire pub was near empty) - a loud family with an unwell child was seated near us. The family openly talking about drugs and illegal money, while the child ran around knocking into my chair, all while complaining he felt sick. I haven’t been here in years, and I heard that it had changed and was absolutely fantastic. Unfortunately my perception of this has already been ruined and I don’t think I will be returning.
   

   Masons ArmsResponded on 17 October 2024

   Hi, thank you for your feedback, we are sad to hear that you didnt enjoy your experience here with us. We were not made aware of any problems with your meals or that you were unhappy with any other families seated in the restaurant, if this had been brought to our attention then we could have made your experience a more enjoyable one but if you would like us to discuss your experience further, please do not hesitate to contact ourselves. Kind regards The Masons Arms
   

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4. M

   Mike

   London

   1 review

   5.0

   1 review

   Dined on 30 September 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Nice pub, good food,excellent service. Very clean and comfortable
   

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5. A

   Allison

   Berkshire

   2 reviews

   5.0

   2 reviews

   Dined on 28 September 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Had a lovely lunch here with the family and our nervous dog. The staff were lovely and accommodated our request for a table out of the way to cater for our dog. Food was great and so we ended up eating three courses for lunch.
   

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6. R

   Richard

   Orlando

   1 review

   5.0

   1 review

   Dined on 5 September 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Realy friendly staff, beautiful food, reasonably priced. Calling it 'pub food" gives it an injustice, it was restaurant quality, at pub prices.
   

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7. C

   Cecelia

   Bath

   1 review

   4.0

   1 review

   Dined on 29 August 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Nice pleasant pub environment and food. Staff were friendly and attentive
   

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8. V

   Victoria

   Bath

   1 review

   5.0

   1 review

   Dined on 29 August 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food was lovely, and great service. Would definitely return if back in the area
   

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9. G

   Georgina

   Bath

   4 reviews

   5.0

   4 reviews

   Dined on 25 August 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We have been many times and the Sunday roast is heavenly. It is delicious every time. The roasties are properly homemade, not frozen like some places use. They give you lots of meat and wow, all the different veg too. My only issue is that we can never fit in a pudding!!
   

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10. M

    Michael

    Bath

    2 reviews

    5.0

    2 reviews

    Dined on 24 August 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 4

    We were the first customers through the door when it opened at 12 (on a Saturday) .. We had the 4 sharer starters which were absolutely lovely - halloumi were massive and the pork bites were great. For mains I had the mushroom and garlic burger which was spot on and my wife the fish and chips. My child had chicken nuggets which were delicious (he was full so I helped myself) For desserts we had Sticky Toffee, brownie tray and my child had ice cream fun - all spot on The servers were spot on and made a fuss about my boy. Will definitely return as I found out they have a lovely selection behind the bar and also show live sports... And I might even dabble with another burger.
    

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