Mastro's Ocean Club - Downtown Los Angeles

Review summary

1. A

   Azucena

   Los Angeles

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Awesome experience. Thanks so much for making my husband birthday extra special.
   

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2. D

   Daniel

   Los Angeles

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 4
   3. Service 4
   4. Ambience 4

   Had a great dinner and the ambience was great as well. Staff was friendly and helpful, looking forward to visiting the other locations
   

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3. e

   esmeralda

   Denver

   1 review

   5.0

   1 review

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   food was delicious! server was amazing! live singer was great!
   

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4. D

   Danmy

   VIP

   Los Angeles

   2 reviews

   3.0

   2 reviews

   Dined 6 days ago

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 2

   We love Mastro’s and it was our first time dining at this location. We expected the same level of service and unfortunately, everything fell short. There was just a lot of waiting. We waited 15 minutes to get seated for our table on a Sunday night, when half the dining room was empty. We waited 5 minutes after being seated before a waiter came to greet us with the menu. We waited another 20 minutes before he took our order. We waited 20 minutes for our sushi appetizer to come out. We finally caught on and requested all our food to come out as fast as it can, so thankfully the rest of the meal was ok. Their food is still top notch and consistent between the different locations. They seated us in front of the open doors, so it was a lot more chilly than we anticipated, and the waiter didn’t offer to move us. We just left it alone and kept our jackets on during the meal. All in all, still love the food served at Mastro’s but will not be returning to this location. A three-star rating when we were expecting five.
   

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5. R

   Rose

   Orange County

   1 review

   4.0

   1 review

   Dined 7 days ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 5

   Though we waited a while to be seated even though we had the reservation . The service overall was great ! Food was fantastic!
   

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6. G

   Gary

   Kansas City

   1 review

   2.0

   1 review

   Dined 7 days ago

   1. Overall 2
   2. Food 2
   3. Service 4
   4. Ambience 1

   Not what I expected from reputation. Steak was a little grisly and tough but not horrible. The worst part was the crowd. A loud argument broke out among several people at the bar. A lot of customers were dressed in t-shirts and not business casual. Just an overall bad vibe to go with a less than stellar meal.
   

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7. M

   Marissa

   VIP

   San Diego

   2 reviews

   3.0

   2 reviews

   Dined 7 days ago

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 4

   We started the dinner well, with personalized menus with Birthday greetings, but service went downhill when they delivered our Chef’s cut steak about 20 min before any of the sides came to the table. By the time the sides came, our heated plates were cold. Charging us twice for bread service was noted, as well as a wrong side dish delivered to the table. There are so many other steak and seafood restaurants that have impeccable service and similar price tags. We’ll probably not return back.
   

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8. W

   William

   Los Angeles

   1 review

   5.0

   1 review

   Dined on 14 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great experience excellent service food was delicious
   

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9. M

   Mileidi

   Central Coast

   2 reviews

   5.0

   2 reviews

   Dined on 13 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Ricardo our waiter was super nice, friendly, and knowledgeable! Great atmosphere! Nice music.
   

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10. P

    Paulo

    VIP

    Los Angeles

    99 reviews

    4.0

    99 reviews

    Dined on 9 December 2024

    1. Overall 4
    2. Food 5
    3. Service 4
    4. Ambience 5

    Rushing through dinner because of the early Lakers game. Service was good but a little slow. The food was great as usual
    

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