Mastro's Steakhouse - Palm Desert

Review summary

1. O

   Owen

   Seattle

   3 reviews

   5.0

   3 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 4

   The food was outstanding with the exception of the caeser salad which should have been more substantial and flavorable. The steaks, lamb, lobster mac & cheese and brussels sprouts were amazing. Since we were there to catch up with old friends, we found the live music a tad bit too loud.
   

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2. J

   Joe

   Palm Springs

   27 reviews

   5.0

   27 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food was very good and the service was exceptional
   

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3. R

   Rob

   VIP

   San Francisco

   2 reviews

   5.0

   2 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food and wonderful service. Amazing. The server and staff’s attention to detail was impeccable.
   

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4. M

   Matt

   VIP

   Central Coast

   8 reviews

   5.0

   8 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great service, incredible food, and a really classy, fun atmosphere. Can’t wait to come back.
   

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5. K

   Kristin

   Washington DC

   24 reviews

   5.0

   24 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Our dinner was excellent and Kristin was an amazing server. Overall fabulous food and atmosphere. We will be back!
   

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6. M

   Marc

   Las Vegas

   1 review

   3.0

   1 review

   Dined 2 days ago

   1. Overall 3
   2. Food 5
   3. Service 4
   4. Ambience 5

   I dropped the stars because I waited about 10 minutes for someone to great us and give us the menus at our table. The restaurant has to many tables for a restaurant of that caliber. I had people hitting there butts at my table every time they walked by. To me it seemed like a money grab and the thought to make sure the customer a had a wonderful experience was not important.
   

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7. J

   Jaime

   VIP

   Palm Springs

   11 reviews

   1.0

   11 reviews

   Dined 2 days ago

   1. Overall 1
   2. Food 5
   3. Service 1
   4. Ambience 3

   I booked my wifes Galentines dinner for a group of 7. They had requested Cecil as he has helped us most recently and happy with his service. I have hosted dinners for friend, business partners and my company christmas dinners there. She was told by hostes that checked her in that Cecil was not available and sat them. The server Daniel they had was good. 2 hours later a female manager comes to table and tells a guest of my wife that they needed to pay the bill and check out because they were busy. Valentines weekend ok im sure they were, however the desserts order had just been put in by server. As the desserts were arriving at table another female manager comes and says you guys need to check out. My wife was hosting the dinner and says I am the host of this evening. Why was I not told to close but my guest were. She was embarrassed about the moment made the table feel very uncomfortable. She asked for the General manager and that point the guest were uneasy and wanted to leave the restaurant as the GM came to party and said you dont have leave my apologies as they were in lobby with complimentary drinks like this was handled very poorly by a Fancy steakhouse. The restaurant group should have management retrained especially host at front be more welcoming with guest. Dinning experience was subpar and with our years that we have been going have been tarnished by leadership there at restaurant. Very disappointed and upsetting how my wifes evening turned out by a place we held very high standards. Highly Disappointed. Jaime Garcia Palm Valley Ins.
   

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8. M

   Max

   Orange County

   2 reviews

   5.0

   2 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great time the food was perfect as always! Thank You!
   

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9. V

   Victor

   Palm Springs

   1 review

   3.0

   1 review

   Dined 3 days ago

   1. Overall 3
   2. Food 5
   3. Service 1
   4. Ambience 5

   It was our first time there, our server was nowhere to be found, we had to ask other servers to bring us drinks and appetizers. When it was time to get our check to pay cur server Elise took our payment and had us wait 20 min because she stated she forgot she took our payment.
   

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10. a

    alphonso

    San Diego

    4 reviews

    4.0

    4 reviews

    Dined 3 days ago

    1. Overall 4
    2. Food 4
    3. Service 5
    4. Ambience 5

    Everything was ok except my steak was a little undercooked for my liking towards the center cut of the steak. (Medium well)
    

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