Mastro’s Steakhouse - Santa Clara

Review summary

1. S

   Susan

   San Francisco

   1 review

   5.0

   1 review

   Dined today

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Amazing experience - our new go to Christmas dinner.
   

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2. B

   Brandan

   VIP

   Sacramento

   7 reviews

   3.0

   7 reviews

   Dined today

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 3

   Let’s just say, we have gone and done that. Ruth Chris or Morton’s for now on.
   

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3. T

   Todd

   Las Vegas

   4 reviews

   2.0

   4 reviews

   Dined 1 day ago

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 3

   These review might not be fair, because it was Christmas Day, but the experience could have been so much better than it was. I confirmed my appointment and there was still a delay. The ladies at the front desk desk threw off this attitude of an exclusive club I was lucky to get into rather than a service business greeting a customer. There’s a sign on the wall stating that the dress code was strictly enforced. Maybe it’s a California thing, but there were diners that shouldn’t have been allowed into a baseball game much less a fine dining establishment. Then they sit a barely dressed girl at the next table with a horse of a dog. Of course it had the service dog badge, but come on! I have nothing against true service dogs, but still, when was the last time you had a huge, super furry animal right next to you in a fancy restaurant? It was just weird. The real disappointment was the service. Again maybe it was because it was Christmas Day, but each waiter seemed to have way too many tables. When I asked ours about it he agreed, but at the same time said that was great for him because he was going to make more money. The food itself, besides taking forever, and probably being overpriced, tasted fine. Not sure in the thousand restaurants I’ve eaten in I’ve ever been charged $5 for “bread service”, but, okay. The one in Las Vegas was a thousand times better. I doubt I’d return to this one.
   

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4. L

   Lauren

   VIP

   San Francisco

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The general manager Ian and server Britney saved Christmas for us. The steak was cooked perfectly medium and the portion of the sides were huge. King crab legs are a must!
   

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5. D

   Diane

   Central Coast

   3 reviews

   5.0

   3 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Evan was great and the food is always exceptional! We will be back again soon.
   

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6. S

   Sio

   VIP

   San Francisco

   3 reviews

   5.0

   3 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great dining experience; the staff was courteous, friendly and attentive! Thank you and will definitely return again in the near future.
   

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7. J

   James

   Hawaii

   4 reviews

   5.0

   4 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Go hungry. Plenty of food. Everything was cooked to perfection
   

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8. L

   Lauren

   San Francisco

   9 reviews

   5.0

   9 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Cyrus was an excellent server. He was knowledgeable and funny and made personalized recommendations that made our experience memorable. He even remembered my FIL’s bday and brought cheesecake for the table. It was a wonderful way to spend Christmas Eve and we truly appreciate that the entire staff went above and beyond with every detail.
   

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9. C

   Cathy

   San Francisco

   15 reviews

   4.0

   15 reviews

   Dined 3 days ago

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 4

   The food is flaveorful, but the pace is toooo slow. We were there for lunch and spent 3 hours, including 30-minutes wait for dessert. Onion soup cheese was somewhat burnt, so it tasted bitter. Half of Brussel sprouts were also burnt. Steak filet was very tender, Scollop was good too.
   

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10. P

    Patty

    VIP

    San Francisco

    9 reviews

    3.0

    9 reviews

    Dined 3 days ago

    1. Overall 3
    2. Food 4
    3. Service 4
    4. Ambience 3

    First time visit for two in our group of four. The food was very good but we were seated directly next to the kitchen in/out door and it was very busy! Nonstop traffic and temp bussing tables staged next to us. There was a female singer who was good but very loud. Found the restaurant to be very loud and over animated. Had to raise our voices considerably to be heard within our party. The food and service were good, but did not feel this was a $400 experience. Probably will not return. The experiences at places like Blossom and Bourbon and LB Steak are more intimate and more fulfilling in my opinion.
    

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