matchbox Charlottesville

Review summary

1. M

   Mary

   Louisville

   67 reviews

   vip
   5.0

   67 reviews

   Dined on 11 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a group of 8 in town for a football game. Matt was our server and did a great job. Three of us enjoyed a unique fig & black pepper old fashioned. Everyone’s food was delicious- fried shrimp, fish & chips, pizza, burgers (regular size & mini), salad, onion straws, salmon. We’ll remember it and hope to return.
   

   • 
   • 

   Is this helpful?

   Report
2. R

   Rodney

   Portland

   2 reviews

   3.0

   2 reviews

   Dined on 21 September 2024

   1. Overall 3
   2. Food 2
   3. Service 5
   4. Ambience 3

   Excellent customer service from our server, good was just alright.
   

   Is this helpful?

   Report
3. M

   Mark

   Richmond

   1 review

   5.0

   1 review

   Dined on 18 September 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food was excellent and M-F 3-6pm is social hour with discounted drinks. It is definitely worth checking out and highly recommend it. IT is next to Imax Theater, dinner and a movie in one stop.
   

   Is this helpful?

   Report
4. L

   Lynn

   Richmond

   11 reviews

   3.0

   11 reviews

   Dined on 23 August 2024

   1. Overall 3
   2. Food 5
   3. Service 2
   4. Ambience 4

   We have always had great service at Matchbox in the past, but this last time it was fair. We had our reservation booked through Open Table and when we arrived the hostess told us that they may not be able to seat us and she would have to check with the manager. This was despite the place being only half full and plenty of empty tables inside and out. Our waitress was extremely slow in taking our orders. I saw my drink sitting at the bar for 10 minutes while the ice melted before she brought it over. She forgot to bring over a lot of our sides and condiments, including my salad dressing, which I had to get up and ask for myself at the kitchen window. She never came back to check on us throughout our entire meal. One of our guests was missing his sides and condiments and asked for them, but did not receive them until asking a second time, which at that point was after everyone else had already finished their meals. We all wanted additional drinks, but never had the opportunity to order them since she never came back to check on our table. We tried to flag her down a couple of times, but either she didn’t see us or was looking right over us. And she wasn’t busy at the time. She was just hanging on the side of the bar looking around. We did see her sneak a puff of her Vape at one point though and then go over to exhale by the bar. Like I said we have always had great service in the past, but this particular night made us question if management had changed or something and if we will return again.
   

   1 person found this helpful

   Report
5. P

   Penelope

   Washington DC

   34 reviews

   3.0

   34 reviews

   Dined on 16 August 2024

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 2

   Visited on a Friday evening for dinner and were greeted immediately by a dirty looking mop leaning up against an inoperable wood fired oven. Perhaps they were short staffed. Wait staff were very, very nice and looked busy, but the food was not good. Pizzas in particular were lukewarm and the flavors were meh. Menu seemed limited from what I recall from dining at other matchboxes.
   

   Is this helpful?

   Report
6. OT

   OpenTable Diner

   Richmond

   1 review

   2.0

   1 review

   Dined on 4 August 2024

   1. Overall 2
   2. Food 2
   3. Service 4
   4. Ambience 3

   Came in for brunch. They Bloody Mary’s were 75% horseradish and undrinkable. Waffle maker was broken. MD Crab Benedict was ok, the cornbread base overpowered the crab cake and the hollandaise was bland. French toast was good. Server was attentive.
   

   Is this helpful?

   Report
7. RL

   RonaldL

   Washington DC

   2 reviews

   3.0

   2 reviews

   Dined on 26 July 2024

   1. Overall 3
   2. Food 5
   3. Service 1
   4. Ambience 1

   We waited almost 20 minutes for a server to take our drink order then another 15 minutes for her to come back to take our dinner order. It’s unfortunate the service was so bad because the food was very good.
   

   Is this helpful?

   Report
8. RM

   RandiM

   Washington DC

   7 reviews

   4.0

   7 reviews

   Dined on 19 July 2024

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 4

   Ate there during Restaurant Week. Food was very good, price was extremely reasonable, but waitress was not very friendly and was not very attentive to our table for water refills, etc. We sat outside and the weather was nice, but even 1?water refill would have been nice. Finally caught her to get refills along with our dessert.
   

   Is this helpful?

   Report
9. DO

   DivaO

   Richmond

   43 reviews

   4.0

   43 reviews

   Dined on 15 July 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Really delicious pizzas and huge burgers! Good salads too.
   

   Is this helpful?

   Report
10. DA

    DavidA

    Washington DC

    14 reviews

    vip
    5.0

    14 reviews

    Dined on 10 July 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    The service was exemplary. Sure, the food was good, but the service was over the top great. Kind of rare to find nowadays.
    

    Is this helpful?

    Report