matchbox Reston

Review summary

1. K

   Ky

   VIP

   Charleston

   11 reviews

   2.0

   11 reviews

   Dined on 8 December 2024

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 3

   I’ve dined at Matchbox multiple times, but yesterday’s experience was subpar. I waited over 45 minutes for my food to arrive. It’s was nothing complicated at all and it was not many people in the bar area (kinda slow). The server was kind and pleasant despite the delay. She was also very apologetic. By the time I finally received my food, I had lost my appetite. It may be awhile before I dine at this location again.
   

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   matchbox RestonResponded on 9 December 2024

   We're truly sorry to hear about your recent experience. We strive to provide prompt service, especially when the restaurant isn't busy. Your feedback is valuable and will be used to improve our service. We hope you'll give us another chance to provide the quality dining experience you've come to expect from us. Brian Rodriguez General Manager Reston Station
   

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2. J

   James

   San Francisco

   4 reviews

   3.0

   4 reviews

   Dined on 8 December 2024

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 4

   The salmon fillet was heavily salted and the entrees took an hour and ten minutes to be served and that was serving them is a first out fashion
   

   matchbox RestonResponded on 10 December 2024

   We're sorry to hear that your dining experience didn't meet your expectations. We take your feedback about the salmon fillet and the serving time seriously and will use it to improve. Thank you for bringing this to our attention. Brian Rodriguez General Manager Matchbox Reston
   

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3. D

   David

   Alabama

   2 reviews

   1.0

   2 reviews

   Dined on 16 November 2024

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 4

   Overpriced wine, house wine at $22 glass seemed a bit much. Horrible service at 6:30 pm Saturday night. Barely saw the server, Host told me to go on back to table 24, to which I replied what is table 24? Seemed like a very off night at best.
   

   matchbox RestonResponded on 20 November 2024

   We're sorry to hear about your experience. We strive to provide excellent service and fair pricing, and it seems we fell short during your visit. Your feedback is valuable and will be taken into consideration as we continually work to improve. Thank you for taking the time to share your thoughts.
   

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4. B

   Benjamin

   Washington DC

   1 review

   5.0

   1 review

   Dined on 8 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food and service. Staff was efficient and flexible.
   

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5. K

   Kat

   Washington DC

   2 reviews

   5.0

   2 reviews

   Dined on 23 August 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Very good food. Outside dining. Good location. Excellent spot for listening to bands in plaza.
   

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6. G

   George

   Washington DC

   7 reviews

   5.0

   7 reviews

   Dined on 11 August 2024

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 4

   Sunday for brunch: Unfortunately for them the place was empty so very quiet. This was our second time. We comeback for we enjoyed their food. Best value get a bottle sparkling wine for $22 and glasses of juice to make your own mimosa. Disappointment Eggs Benedict: English muffin was a biscuit and ham was a little salty for our taste.
   

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7. C

   Charlie

   Washington DC

   10 reviews

   3.0

   10 reviews

   Dined on 2 August 2024

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 4

   It was a Friday evening, so it was crowded and they may have been short staffed. But it took a very long time to order and bet 2 rounds of drinks from the bar. One of the hostesses step in to serve our table, so great job by her. Other than the wait our experience was very good.
   

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8. OT

   OpenTable Diner

   VIP

   Washington DC

   12 reviews

   3.0

   12 reviews

   Dined on 28 July 2024

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 1

   Sadly this location doesn't get it. Lights in dining room are insane bright for dinner. Pizza is average. Salads are solid if a bit small and drinks are refreshing. Place was completely dead at 8 on a Saturday night. Not going to last apparently. No great loss.
   

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9. R

   Rakelle

   VIP

   Washington DC

   1 review

   3.0

   1 review

   Dined on 26 July 2024

   1. Overall 3
   2. Food 2
   3. Service 2
   4. Ambience 4

   Very nice server however the scallops were super small, and came out much later than everyone else’s food. We ordered two desserts and received one then waited for the s’mores only to be told they were out. We ordered donuts as a substitution. The food we had was delicious!
   

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10. AR

    AmyR

    Washington DC

    5 reviews

    5.0

    5 reviews

    Dined on 17 July 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 4

    Overall experience was very good. Upon arrival, the bar area was very busy and loud. Was concerned about where we would be seated but requested to be away from bar and was accommodated. The back area of the restaurant was not very busy at all. The wait staff was pleasant and attentive throughout our evening. We had an artichoke as an appetizer that was very good. Three of us had different pizzas and one had a salad with salmon. All entrees were enjoyed with some leftovers to take home. There was a strawberry shortcake special for dessert so we shared two of those. Tasty but nothing to write home about. Would not order that again. To be fair, we wouldn't have had it not been a special/promo. Overall, we had a pleasant experience. Good company, good food and nice atmosphere.
    

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