matchbox Silver Spring

Review summary

1. OT

   OpenTable Diner

   Washington DC1 review

   3.0

   Dined 7 days ago

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 4

   It was very good food. The service was pretty slow though. I think because they just introduced brunch to this location. There was a DJ it was a nice vibe. As long as the speed of the service becomes faster than the bottomless brunch would be worth it.
   

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2. M

   Moian

   Unspecified1 review

   1.0

   Dined on 23 February 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 3

   My waiter was very rude and kept rolling her eyes when we asked for assistance. The food was okay but I wasn’t a fan my french toast was soggy in the middle and the crust was rock hard. My friend ordered the bottomless mimosas and the waiter kept forgetting to bring her the drinks. Very unsatisfied will not be returning.
   

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3. J

   Jerome

   Washington DC4 reviews

   2.0

   Dined on 23 February 2025

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 2

   I was excited to try the brunch that I saw on Instagram. When I arrived for my 11am reservation at the silver spring location, I was told they only had table tops available. We sat for about 15 mins, no server came to offer water or take our orders. We decided to sit at the bar which had seats available, the service was slightly better most likely due to the bartender waiting on several people seated at the bar. I noticed all the available wait staff walking around looking busy but doing nothing but looking at handheld card readers. I will not come back to this location for brunch, I hope they do better with service.
   

   matchbox Silver SpringResponded on 27 February 2025

   We're sorry to hear about your experience during your recent visit for brunch. We strive to provide excellent service to all our guests and it's clear we fell short in this instance. Your feedback is valuable and will be used to improve our service. We hope you'll give us another chance to make it right in the future.
   

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4. M

   Morgan

   Washington DC3 reviews

   4.0

   Dined on 23 February 2025

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 5

   First time going for brunch here (usually go for lunch or dinner) but it was overall a great experience! Super busy since it was a late Sunday morning so it took a while to initially get served/taken care of once at the table but the food was very good. Never seen unlimited brunch food before so that was a cool concept, would definitely go back!
   

   matchbox Silver SpringResponded on 27 February 2025

   We're thrilled to hear you enjoyed your first brunch experience with us! We apologize for any initial delay in service due to our busy Sunday morning. It's great to know you appreciated our unlimited brunch concept. We look forward to serving you again soon!
   

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5. S

   Synethia

   Washington DC2 reviews

   3.0

   Dined on 16 February 2025

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 3

   I was so disappointed with our server, service and quality of the food. The details of how brunch was offered wasn’t made clear and we waited an hour before our food order was taken. Most of the food was sent back. Definitely nothing like the matchbox in Rockville, MD. Music was super loud for a Sunday brunch even though the restaurant wasn’t crowded.
   

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6. E

   Erica

   Washington DC2 reviews

   5.0

   Dined on 15 February 2025

   1. Overall 5
   2. Food 5
   3. Service 2
   4. Ambience 5

   The whole entire experience was amazing! This is the 2nd year the family and I have been here for Valentine’s Day together celebrate & as always, it was perfect! The only downside was the waitress during our visit. She had a terrible attitude and it seemed as though she had a very short temper, however the food was great and everything was beyond amazing. Another memory for the books! Thank you Matchbox <3
   

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7. M

   Mike

   Washington DC8 reviews

   3.0

   Dined on 1 February 2025

   1. Overall 3
   2. Food 5
   3. Service 2
   4. Ambience 3

   Food was as expected from matchbox. For restaurant week, I’d have expected better service. Saw our server exactly three times. 15min after we sat down, after our drinks were empty, and for the check. They were at maybe 40% capacity. No good reason for that on a Friday night.
   

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8. S

   Susan

   Washington DC9 reviews

   2.0

   Dined on 29 January 2025

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 4

   I have been to Matchbox a few times but the service this time was severely lacking. We were sat as soon as we got there as the restaurant was relatively empty. We had to sit for 15 minutes while employees were passing us by without anyone assisting us. Then when someone finally approached, we did not have the right menu which she went to grab. After grabbing the menu, she proceeded to have a 5 minute conversation with a couple at a table next to us before handing us the menu. After placing the order for the appetizers and entree, it took over 30 minutes for the appetizers to be brought it and once I mentioned it, she ignored it and walked away. The entrees were brought out not long after and they were cold. The service was horrible and the food was mediocre.
   

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9. A

   Alicia VIP

   Baltimore3 reviews

   5.0

   Dined on 18 January 2025

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   I think this is my new favorite matchbox location! The food was excellent, the vibes were great, and my only concern was seeing the bartender run the entire bar section with minimal support. She was extremely busy tending bar, prepping table drinks, running food, and helping all of the high tops, making it difficult to get refills for soft drinks, to no fault of her own. Beyond that, my party had a wonderful experience and I look forward to returning next time I’m in town.
   

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10. K

    Kirby

    Washington DC15 reviews

    5.0

    Dined on 24 November 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 4

    I would've preferred not to have the live music. It impeded conversation.
    

    matchbox Silver SpringResponded on 25 November 2024

    We're glad to hear you had a positive experience overall. Your feedback regarding the live music is appreciated and will be taken into consideration. We strive to create an environment that suits all our customers. Thank you for your review!
    

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