Matt the Miller's Tavern- West Chester

Review summary

1. J

   Jennifer VIP

   Cincinnati10 reviews

   5.0

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   One of our favorite dining spots, this restaurant impresses from start to finish. The appetizers-pretzel bites and chicken wings with an irresistibly tasty buffalo sauce. For the main courses, dishes like the filet, the delightfully grit cake, and the Miller salad truly shine.
   

   Matt the Miller's Tavern- West ChesterResponded 4 days ago

   Hey Jennifer, We're overjoyed to hear that we're one of your favorite spots! Your kind words about our appetizers, main courses, and especially our buffalo sauce have made our day! We're thrilled that you enjoyed your dining experience with us, from start to finish. Thank you for taking the time to share your experience and for your wonderful ratings. We can't wait to welcome you back to Matt the Miller's Tavern-West Chester soon! Best, The Management Team
   

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2. E

   Elizabeth

   Cincinnati3 reviews

   2.0

   Dined on 16 March 2025

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 4

   We had reservations but still had to wait about 10 minutes. No problem. Then we waited another 5 minutes to be greeted. The service was lacking, never got a refill on any of our drinks and the food took a long time (after some time the server told us it was taking longer than usual because of a big party). Considering we each got a $40 filet, I expected a bit more than we got. Food was fine but nothing to write home about. I ordered fingerling potatoes and French fries. Left lacking.
   

   Matt the Miller's Tavern- West ChesterResponded on 17 March 2025

   Thank you for sharing your feedback with us. We sincerely apologize for the delays in service and the lack of attention to your drink refills. We understand how frustrating it must have been to wait longer than expected, especially when you’re enjoying a special meal. The issues you mentioned regarding the food and service are not up to the standards we aim to provide, and we’ll address these concerns with our team immediately. We truly appreciate your input and will work to improve the overall experience for future visits. We hope you'll give us another chance to provide the quality experience you deserve.
   

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3. SK

   ScottK

   Cincinnati12 reviews

   2.0

   Dined on 15 March 2025

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 2

   Server was not the most friendly. A bit rude and brusque. Food not great, not a lot of flavor. Burger bland, salad bitter.
   

   Matt the Miller's Tavern- West ChesterResponded on 17 March 2025

   Thank you for sharing your feedback, and we’re truly sorry to hear that your experience did not meet your expectations. We apologize that the service felt brusque and that the food didn’t have the flavors you were hoping for. We take these concerns seriously, and we will address them with both our service team and kitchen staff to ensure we improve in these areas. We appreciate you bringing this to our attention, and we hope you’ll consider giving us another chance to provide a better experience, ScottK.
   

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4. G

   Goosteady

   Cincinnati2 reviews

   5.0

   Dined on 15 March 2025

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Great food and service. Always a good time. Best burger in the area.
   

   Matt the Miller's Tavern- West ChesterResponded on 16 March 2025

   Thank you for the fantastic feedback! We’re so happy to hear that you consistently enjoy the food and service. We’re especially proud of our burgers, and we’re thrilled that you think it’s the best in the area! We look forward to seeing you again soon!
   

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5. D

   Debra VIP

   Cincinnati16 reviews

   5.0

   Dined on 15 March 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Service and food was great. Our server took great care of us. Making sure we had water and checking to make sure everything was good with us. I highly recommend.
   

   Matt the Miller's Tavern- West ChesterResponded on 16 March 2025

   Thank you so much for your kind words! We’re thrilled to hear that both the food and service exceeded your expectations. We’re especially glad to know that your server took great care of you. We truly appreciate your recommendation and look forward to welcoming you back soon, Debra!
   

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6. B

   Barbara VIP

   Cleveland7 reviews

   3.0

   Dined on 14 March 2025

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 4

   Our waiter was in a hurry, he never slowed down to make sure we got what we needed.
   

   Matt the Miller's Tavern- West ChesterResponded on 17 March 2025

   Thank you for sharing your feedback with us. We sincerely apologize that your waiter’s service felt rushed and that your needs weren’t fully met. We understand how important it is to feel attended to, and we’ll be sure to address this with our team to ensure a more relaxed and attentive experience in the future. We appreciate you bringing this to our attention, and we hope to have the opportunity to provide you with a better experience next time, Barbara.
   

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7. OT

   OpenTable Diner

   Cincinnati1 review

   5.0

   Dined on 14 March 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Met a friend for Happy Hour and it was a warm day so we sat in their outdoor area which is very nice. Staff were very friendly and Zac, our server, was helpful and attentive. Happy Hour prices were reasonable and the food and drinks we ordered were delicious, especially the pretzel bites and brussel sprouts!
   

   Matt the Miller's Tavern- West ChesterResponded on 17 March 2025

   Thank you so much for your wonderful feedback! We’re thrilled to hear that you had a great time during Happy Hour, and that the outdoor area, along with Zac’s service, made your visit enjoyable. We’ll be sure to pass along your kind words to Zac — he will be so happy to know that his attentiveness made a positive impact on your experience. We’re also glad to hear you enjoyed the pretzel bites and Brussels sprouts — they’re definitely fan favorites! Thank you again for choosing to spend your time with us, and we look forward to welcoming you back soon!
   

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8. J

   Justjoan VIP

   New York City23 reviews

   5.0

   Dined on 12 March 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food was great. Service even better!
   

   Matt the Miller's Tavern- West ChesterResponded on 13 March 2025

   We appreciate the 5-star review and thank you for your support. We look forward to having you dine with us again soon.
   

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9. S

   Sherri

   Cincinnati28 reviews

   3.0

   Dined on 9 March 2025

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   I took my parents out to dinner for my Dad's birthday. He loves the ribs at Matt the Millers and was looking forward to ordering them. However, we were told the ribs are no longer on the menu. He was very disappointed, and wasn't happy with the meal he got (short rib sliders). My stepmom enjoyed the tomato bisque. I had the fish and chips. The fish was very good, but the fries were soggy. We had the pretzel bites too, and they were very good.
   

   Matt the Miller's Tavern- West ChesterResponded on 11 March 2025

   Thank you for sharing your feedback, and we’re truly sorry to hear that your experience didn’t meet expectations. We completely understand your dad’s disappointment about the ribs being removed from the menu. We’ll be sure to pass along your feedback to our culinary team as we make menu updates in the future. We’re glad your stepmom enjoyed the tomato bisque and that you liked the fish, though we apologize for the soggy fries — this is certainly something we’ll look into to ensure it doesn’t happen again. We’re also happy to hear that the pretzel bites were a hit! We truly appreciate your feedback and hope to have the opportunity to provide a better experience on your next visit.
   

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10. W

    Walt

    Cincinnati59 reviews

    4.0

    Dined on 9 March 2025

    1. Overall 4
    2. Food 5
    3. Service 4
    4. Ambience 4

    The food was exactly what we wanted, priced fairly and good service
    

    Matt the Miller's Tavern- West ChesterResponded on 11 March 2025

    Hello Walt, Thank you for taking the time to share your experience at Matt the Miller's Tavern-West Chester. We're thrilled to hear that you found our food to your liking and our pricing fair. We always strive to provide an excellent dining experience for our guests, and it's great to know we hit the mark for you. We appreciate your feedback on our service, and we'll continue to work on making our restaurant even better. We look forward to welcoming you back soon! Best regards, The Management Team
    

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