Maya

Review summary

1. J

   Joseph

   VIP

   New York City

   3 reviews

   1.0

   3 reviews

   Dined on 8 November 2024

   1. Overall 1
   2. Food 2
   3. Service 4
   4. Ambience 3

   Food quality over the years have declined. Food presentation was nice, taste however was much to be desired. Quilty of food was subpar. Salad tasted like the produce was not fresh, and was uncovered in the cooler overnight. Salmon also tasted not fresh, little fishy, bland - with no taste coming through with seasoning. Literally coated the skin with everything bagel seasoning and that was it; we actually laughed. Desserts, poor quality, tasted like it came out of the box. Took one bite and that was it. Shame, won’t be returning. Even with restaurant week it was so not worth it.
   

   MayaResponded on 12 November 2024

   Dear Joseph, Thank you for your feedback. We're truly sorry to hear that your experience with us did not meet your expectations. This is not the experience we hope to provide our guests with and please know we will consider your comments as we continue to enhance our hotel. If you wish to further discuss your visit, please reach out to us. We appreciate you bringing this to our attention and we hope to welcome you back for a better meal. Kind Regards, Alex Warren Director of Rooms
   

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2. S

   Sandra

   Philadelphia

   2 reviews

   3.0

   2 reviews

   Dined on 6 September 2024

   1. Overall 3
   2. Food 2
   3. Service 3
   4. Ambience 4

   Overpriced for basic dishes. Place was dead but staff kept trying to rush us by wanting to take dishes (that we were still eating) away. Very disappointing for the price
   

   MayaResponded on 10 September 2024

   Dear Sandra, Thank you for being our guest and sharing your feedback. Please know we are always working to ensure our guests have an amazing dining experience, so we are saddened you weren't more impressed with your visit. Your comments are important to us and will be shared with the team. We hope to have another opportunity to welcome you back and impress you with our improvements. Kind Regards, Alex Warren Director of Rooms
   

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3. L

   Lucy

   Philadelphia

   2 reviews

   5.0

   2 reviews

   Dined on 24 August 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Wonderful service and excellent waiter. Food was delicious and bit pricey. But, you’re at the beach. What can you expect!
   

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4. OT

   OpenTable Diner

   VIP

   New York City

   1 review

   1.0

   1 review

   Dined on 24 August 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 4

   The services was horrible but the food after two hours was disgusting. It tasted like cold pasta that someone just threw canned tomatoe on. We have been coming here since they opened and were really looking forward to the pasta , what a huge disappointment
   

   MayaResponded on 27 August 2024

   Thank you for sharing your experience with us. It’s disappointing to know that the service and food quality did not meet your expectations, especially after looking forward to our dishes. Your feedback is invaluable, and we will address these concerns with our team to ensure improvements. We appreciate your continued patronage and hope to have the opportunity to provide you with an improved visit in the future. Kind Regards, Mark Yanke Area General Manager
   

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5. M

   Marnie

   VIP

   Atlantic City

   17 reviews

   3.0

   17 reviews

   Dined on 22 August 2024

   1. Overall 3
   2. Food 2
   3. Service 5
   4. Ambience 5

   Beautiful restaurant and ambiance. Service was great but food was just good not great. Very expensive.
   

   MayaResponded on 26 August 2024

   Dear Marnie, Thank you for dining with us recently. While a few aspects weren't your preference, it's terrific that you appreciated our gorgeous ambiance and attentive service. Rest assured, we will share your comments regarding our food offerings with our team as we continuously strive to make improvements for our diners. It was a pleasure having you here, and we hope to have another chance to exceed your expectations in the future. Kind Regards, Mark Yanke Area General Manager
   

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6. S

   Sherri

   New York City

   4 reviews

   3.0

   4 reviews

   Dined on 11 August 2024

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 5

   Right on the boardwalk with perfect ocean view from front tables Friendly waitress Below average salmon, steak and chicken entrees Good cesear and meatballs Overpriced
   

   MayaResponded on 19 August 2024

   Dear Sherri, We appreciated the opportunity to welcome you to our restaurant. Thank you for highlighting our scenic location in Long Branch. However, we're sorry the entrees fell short of your expectations, and rest assured, our chef will strive to improve. Please consider giving us another chance to change your perceptions. Kind Regards, Mark Yanke Area General Manager
   

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7. R

   Randolph

   New York City

   1 review

   5.0

   1 review

   Dined on 10 August 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Went for 4 birthdays, a group of 9 people, our families meeting for the first time. Absolutely wonderful experience and very attentive.
   

   MayaResponded on 13 August 2024

   Dear Randolph, Thank you for sharing your wonderful experience at Maya with us! We're delighted that you and your group had a memorable celebration, and it's fantastic that our team provided incredible service for such a special occasion. It was a pleasure having you here, and we look forward to welcoming you and your families back for more memorable gatherings in the future! Kind Regards, Mark Yanke Area General Manager
   

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8. LB

   LucyB

   New York City

   2 reviews

   2.0

   2 reviews

   Dined on 1 August 2024

   1. Overall 2
   2. Food 1
   3. Service 4
   4. Ambience 3

   Food is subpar yet prices are high for the quality of the food. Servers were very pleasant
   

   MayaResponded on 5 August 2024

   Dear Lucy, Thank you for being our guest and sharing your feedback with us. While we are glad you enjoyed our wonderful staff, we are sorry the food didn't meet your expectations. Rest assured, your comments will be shared with our team as we continuously strive to make improvements for our diners. It was a pleasure having you here, and we hope to have another chance to change your perceptions in the future. Kind Regards, Mark Yanke Area General Manager
   

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9. OT

   OpenTable Diner

   VIP

   New York City

   14 reviews

   5.0

   14 reviews

   Dined on 28 July 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 4

   Janna was the best server we ever had. 10 plus would love to have her serve us again. She was the best.
   

   MayaResponded on 1 August 2024

   Thank you for taking a moment to share your thoughts with us. We are delighted that Janna's exceptional service impressed you and cannot wait to share your kind words with her. It was a pleasure having you join us at Maya, and we hope to welcome you back soon for another incredible dining experience in the future! Kind Regards, Mark Yanke Area General Manager
   

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10. J

    Jenna

    Las Vegas

    4 reviews

    5.0

    4 reviews

    Dined on 25 July 2024

    1. Overall 5
    2. Food 5
    3. Service 4
    4. Ambience 5

    Not your average hotel resturant! Would recommend for amazing food and fun drinks. Cant wait to be back.
    

    MayaResponded on 1 August 2024

    Dear Jenna, Thank you for your feedback. We are delighted you enjoyed everything about your time with us at Maya. It was a joy having you here, and we look forward to welcoming you back for more fantastic dining experiences in the future. Kind Regards, Mark Yanke Area General Manager
    

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