McCormick & Schmick's - Houston (Town & Country)

Review summary

1. o

   omar

   Houston

   2 reviews

   2.0

   2 reviews

   Dined today

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 1

   I went last night with my family and the lady on front desk was not nice at all. Second server took for ever to show to the table and ask for drinks. When he finally got our drink order the beverages took long time to hit the table. On appetizers took some time as well and the sever was not very attentive with us. My table was full of plates at all times and he never refill my daughter’s drinks or ask if they wanted more. My wife got the roasted chicken, was dry and no flavor. I got the salmon, was good but the mash was cold and no flavor. When we were done with dinner the server took a long time to show up again to our table, the weird thing is that he had another table and I can say he was very attentive with the other couple. I don’t want to believe that he gave better service to the other table because they were white and we are Latinos. I believe he thought the other table will give him better tip than us. I can say it was a significant difference on service between both tables. I work in this industry and I can tell this is exactly what happened. The only good thing was the dessert, my daughters love it. I will not recommend this location guys , Houston town and country. Very bad experience and very bad service from Michel.
   

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2. L

   Linda

   Houston

   3 reviews

   4.0

   3 reviews

   Dined 2 days ago

   1. Overall 4
   2. Food 3
   3. Service 3
   4. Ambience 3

   Not up to its normal level of excellence - maybe due to the holidays.
   

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3. D

   Danielle

   Chicago

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Fantastic customer service and the food was exceptional!
   

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4. R

   Robert

   Houston

   1 review

   5.0

   1 review

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food and service were great! My only complaint would be that it was very loud and difficult to carry on conversations with other members of my group due to so many other diners being there in close proximity.
   

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5. R

   Robert

   VIP

   Houston

   10 reviews

   1.0

   10 reviews

   Dined 5 days ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 1

   Service was horrible. It took a very long time to get orders taken and when orders were received they were wrong and took time to correct. Server was assigned too many tables for one person. One of the members of our party fell on a wet floor in the restaurant and the manager never came to our table to address her or the incident.
   

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6. F

   Fred

   Houston

   1 review

   3.0

   1 review

   Dined 6 days ago

   1. Overall 3
   2. Food 2
   3. Service 4
   4. Ambience 4

   Our steaks were cooked correct. However, the bar was very slow and the restaurant was not busy. Our sides came out luke-warm. This is not the norm so we will return but it was a little disappointing for a holiday dinner.
   

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7. J

   JORGE

   VIP

   Los Angeles

   33 reviews

   4.0

   33 reviews

   Dined on 12 December 2024

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 4

   Good meat, average salad, slow service, hard to park
   

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8. J

   Jon

   New Orleans

   4 reviews

   3.0

   4 reviews

   Dined on 10 December 2024

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 4

   Food was very good as always. Certainly understand the labor shortage, but there need to be more training on appropriate comments to guest tables. We were greeted by one person who asked our table if anyone was taking care of us and we answered "not yet". The individual proceeded to tell us they have had a bad day and they were working a double. Again, understand working a double in the restaurant industry, been there - done that. But that was after being seated for about 10 minutes. After a few minutes our server greeted us and we heard the similar theme. "Having a bad day - lost a bunch of money". My entire table (all from the hospitality industry) looked at each other and waited until drink orders were taken to give our thoughts. Service was slow and barely attentive. Food was good as always, but service needs some help.
   

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9. B

   Bruce

   VIP

   Berlin

   130 reviews

   5.0

   130 reviews

   Dined on 8 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We've never been disappointed here. The food and service has always been great.
   

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10. s

    susie

    VIP

    Houston

    33 reviews

    4.0

    33 reviews

    Dined on 7 December 2024

    1. Overall 4
    2. Food 3
    3. Service 3
    4. Ambience 5

    Food was off on our visit this week— salmon didn’t have its usual buttery tender flavor. My son ‘s entree, lamb shank, was lacking as well he said. Maybe cook is on vacation? We eat here often, we’ll try again.
    

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