McLoone's Boathouse

Review summary

1. OT

   OpenTable Diner

   New York City1 review

   1.0

   Dined 1 day ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   It was a rough one tonight at McLoones! We were told our reservation wasn’t ready and waited 30 minutes. No one checked with us. Then we told the hostess we were going to leave and she said she could seat us. No one ever came to us at the table. We waived down a manager finally and he brought us water. Almost an hour after our reservation we decided it was time to leave and go somewhere else. Hopefully it was just an off night.
   

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2. C

   Charmaine

   New York City3 reviews

   1.0

   Dined 1 day ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 4

   Long wait times for seating and food. Poor service but nice ambience.
   

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3. D

   Deepa

   New York City1 review

   5.0

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Amanda was amazing. She was very attentive and friendly. Food was great too. Loved the ambience.
   

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4. A

   Andrea

   New York City1 review

   5.0

   Dined 5 days ago

   1. Overall 5
   2. Food 3
   3. Service 5
   4. Ambience 5

   Adam our server was amazing. Honestly this place is one my favorites. I would consider myself a generally picky person in terms of food so I will just have to say that the food is OK, but it always leaves me satisfied. Brunch on Sundays is quite expensive for what it is but we love the space and absolutely keep coming back because this place is so family friendly!! Thank you McCloones!
   

   McLoone's BoathouseResponded 4 days ago

   Thanks for visiting us, Andrea! We're thrilled to hear that you consider us a favorite among your family-friendly preferences. It's great to know that you're satisfied with our space and food, but we're always striving to provide a more than satisfactory experience for our guests. We appreciate your feedback and look forward to serving you again soon at McLoone's Boathouse. Best, The Management Team
   

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5. J

   Jeanette VIP

   New Jersey21 reviews

   3.0

   Dined 7 days ago

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 5

   It was a very strange combination of hits and misses. The omelette was good, but scrambled eggs were cool and overdone and the bacon was downright cold which made the grease congeal- very unappealing. The shrimp were large, delicious and fantastic but this lox platter didn't even have onions or capers and unfortunately, the bagels were dry as sawdust without any flavor. Lenders bagels would have been much better. In addition to the sawdust bagels, there are only many croissants and no other selection of sliced bread or rolls. The desserts were mostly terrible except for the mini cream puffs. We nevertheless enjoyed ourselves because the servers were fantastic and we were determined to have a good time.
   

   McLoone's BoathouseResponded 4 days ago

   Thanks for visiting us, Jeanette. We're glad to hear that you enjoyed the shrimp and the service at McLoone's Boathouse. We're sorry to hear that some of our dishes didn't meet your expectations. Your feedback on the omelette, scrambled eggs, and bacon has been noted and will be shared with our culinary team. We're also sorry to hear that our bagels and selection of bread didn't hit the mark. We appreciate your honesty and we're always looking to improve. We hope to welcome you back soon for a better experience.
   

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6. R

   Reginald VIP

   New York City1 review

   5.0

   Dined on 22 March 2025

   1. Overall 5
   2. Food 3
   3. Service 5
   4. Ambience 5

   My NY strip had more fat than meat The crab cakes were nasty Greeter, waitress and other servers were great and on point.
   

   McLoone's BoathouseResponded 4 days ago

   Thanks for the feedback, Reginald! We're thrilled to hear that you found our staff to be great. However, we're sorry to hear that your steak and crab cakes didn't meet your expectations. We always aim to deliver the best quality to our guests, and we appreciate your feedback on this. We hope to see you again soon for a more satisfying dining experience! Best, McLoone's Boathouse Management Team
   

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7. OT

   OpenTable Diner

   New York City1 review

   4.0

   Dined on 22 March 2025

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Amelia was a great server & food was very tasty. I just wish we sat in back room as chairs were uncomfortable & it was loud.
   

   McLoone's BoathouseResponded 4 days ago

   Thanks for visiting us at McLoone's Boathouse! We're thrilled to hear that you enjoyed our food and found our service to be excellent. We apologize if the seating arrangement was uncomfortable and the noise level was a bit high. Your feedback is valuable and we'll certainly take it into account as we continually strive to improve our guests' experiences. We hope to see you again soon for another taste of our delicious food!
   

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8. K

   Katie VIP

   New York City13 reviews

   5.0

   Dined on 17 March 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We went for St. Patrick’s Day Bingo Night and we won second place! The dinner specials were delicious and the cocktails were a delight. 10 out of 10, would Bingo again.
   

   McLoone's BoathouseResponded 4 days ago

   Hi Katie, We're thrilled to hear that you enjoyed your St. Patrick's Day Bingo Night! It's wonderful to know that our dinner specials, cocktails, and the overall experience made your night special. We're especially pleased that you felt our efforts added value to your experience. You might be interested in some of our other fun events such as Trivia Night and Karaoke! You can find dates under "Happenings" on our website. We look forward to your next visit and promise to continue delivering top-notch service and delicious food and drinks. Best wishes, The Management Team
   

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9. L

   Lou

   New York City3 reviews

   5.0

   Dined on 17 March 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Very nice ambiance with detailed interior. Beautiful environment
   

   McLoone's BoathouseResponded 4 days ago

   Thanks for visiting us, Lou! We're thrilled to hear that you enjoyed the ambiance and interior of McLoone's Boathouse. We're glad you found our environment beautiful. We noticed your rating on value and we appreciate your honesty. We strive to provide the best experience and your feedback helps us do that. We hope to welcome you back soon. Best regards, The Management Team
   

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10. A

    Alan VIP

    Cleveland61 reviews

    2.0

    Dined on 15 March 2025

    1. Overall 2
    2. Food 4
    3. Service 5
    4. Ambience 1

    Keep giving this place another chance and it doesn’t change. Food and service is very good. Reservation made for 7 including 3 little ones. Third time we get put in the bar area because tables not available in the main dining area. Why do I need a reservation if walk-in's get preferred seating? Request to be moved was ignored. Staff did ask for a good review. Seriously?
    

    McLoone's BoathouseResponded on 20 March 2025

    Hello, Thank you for taking the time to share your feedback with us. We sincerely apologize for the experience you had during your recent visit. It is our goal to provide every guest with a memorable dining experience, and it is clear we fell short in your case. Please know that we take your feedback seriously and are using it to improve our service and dining experience. We would love the opportunity to make it up to you and restore your faith in us. If you decide to give us another chance, please feel free to reach out to me directly at 862-252-7108, and I will personally ensure that your next visit is exceptional. Thank you once again for your feedback, and we hope to welcome you back soon. Warm regards, Deanna McBain General Manager McLoone's Boathouse
    

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