Medicine Bakery at The Mailbox

Medicine Bakery at The Mailbox reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. J

   Jordan

   Amsterdam1 review

   5.0

   Dined today

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food and attentive service, specifically from Ffion!
   

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2. m

   mike VIP

   London4 reviews

   5.0

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Consistently good brunch and good size coffee cups. Delivery of the food a bit slow today
   

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3. D

   Diane

   Warwickshire9 reviews

   5.0

   Dined on 27 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Always fabulous food at this great restaurant . I regularly go for brunch and never disappointed. Staff are helpful and very welcoming , it's always a joy to visit
   

   Medicine Bakery at The MailboxResponded 4 days ago

   Hi Diane, Thank you for your great review, i will pass on your kind comments to the team. Great to see their hard work is paying off. We look forward to your next visit, It is pleasure in having your custom. Regards Medicine
   

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4. E

   Elo626

   London21 reviews

   3.0

   Dined on 21 February 2025

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   It’s an ok place to go, ambiance was very calm when we went there, service was on the slow side, food was good, it’s nicer in the new street branch.
   

   Medicine Bakery at The MailboxResponded on 24 February 2025

   Thank you for taking the time to review your recent visit to Medicine Mailbox. It is a different ambience to New Street ,offering a more luxury environment, idea for business meeting and relaxed lunches. All of our site offer guests our signature Medicine artisan bakery goods within iconic Birmingham venues, but all have a different vibe. We look forward to seeing you back In New Street ,but guests who find it too fast paced,Mailbox is a stunning restaurant to enjoy our menu delights. Regards Medicine
   

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5. D

   Diane

   Warwickshire9 reviews

   5.0

   Dined on 23 January 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   What a fabulous restaurant. I regularly use the Medicine Bakery to meet friends . The food and drink is excellent , a lot of choice, freshly cooked , presented beautifully and always tastes amazing. The staff are friendly and knowledgeable about the menu and always make us feel so welcome , will definitely keep returning
   

   Medicine Bakery at The MailboxResponded on 29 January 2025

   Hi Diane, Thank you for taking the time out to share your amazing review. We look forward your visits and we hope you will be returning very soon. Kindest Regards Medicine
   

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6. N

   Naomi

   Cambridge7 reviews

   5.0

   Dined on 13 January 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I came here for my birthday and G I believe was our waitress, honestly she went the extra mile to make my birthday brunch a rememberable one and I can’t thank her enough. Xx
   

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   Medicine Bakery at The MailboxResponded on 29 January 2025

   Hi Naomi, We are thrilled you chose to visit Medicine on your Birthday and had a great time. I will pass on your lovely comments to G, we hope you will be returning again very soon. Regards Medicine
   

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7. J

   Joshua VIP

   London4 reviews

   3.0

   Dined on 29 December 2024

   1. Overall 3
   2. Food 4
   3. Service 4
   4. Ambience 2

   Great food, unfortunately cutlery and glasses were very dirty and it had just opened!
   

   Medicine Bakery at The MailboxResponded on 10 January 2025

   Hi Joshua, I am very sorry to read your comments. I have investigated further, as it was a real concern. The cutlery and glasses were clear, however, they had not been buffered correctly. This has been resolved and retrained already and i can reassure this will not happen again. Thank you for taking the time to share your feedback, it has been essential in keeping our standards high. Regards Medicine
   

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8. K

   Kiera

   Birmingham1 review

   2.0

   Dined on 14 December 2024

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 4

   Service really let this place down. Was sat waiting for my friend to arrive for 30 minutes, and they didn’t even offer me a drink. Had to flag someone down to order one and once my friend arrived, had to flag them down again after 15 minutes, meaning nobody had actually come to the table of their own accord for 45 minutes. To make it worse, it wasn’t even busy and there were several waitresses standing around on their phones, doing nothing. They need to be more attentive to their customers. The food was lovely though.
   

   Medicine Bakery at The MailboxResponded on 17 December 2024

   Hi Kiera, I am so disappointed to hear that your service was poor on Saturday 14th December. I will be investigating with the team, as why your table was overlooked. I have checked the reservations and it had been a very busy day, so please accept my apologies, i can only assume they thought you were waiting for your friend prior to ordering. We do strive to give our guests an amazing experience and feedback is essential. I appreciate you taking the time and the great comments on your food. I can assure you actions will be taken to improve team training and guest experience. We hope you return very soon . Merry Christmas Medicine
   

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9. M

   Mark

   London6 reviews

   5.0

   Dined on 11 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Perfection, couldnt ask for more. Service charge could have added to the bill as we felt we wanted to tip more as an unrelated employee group ☺️
   

   Medicine Bakery at The MailboxResponded on 17 December 2024

   Hi Mark, Thank you for your amazing comments ,I will share them with the team, who will be thrilled. We look forward to your return. Merry Christmas. Medicine
   

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10. DV

    DianeV

    Birmingham2 reviews

    3.0

    Dined on 10 December 2024

    1. Overall 3
    2. Food 3
    3. Service 3
    4. Ambience 3

    Nice atmosphere, in a busy location (Mailbox). Feels upmarket. Prices in line with what you'd expect in a city centre. Pleasant staff.
    

    Medicine Bakery at The MailboxResponded on 10 December 2024

    Hi Diane, Thank you for taking the time to review your visit to Mailbox. We really appreciate your positive feedback. We look forward to your next visit. Regards Medicine
    

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