Metropolis by Marcus Samuelsson

Review summary

1. OT

   OpenTable Diner

   New York City

   1 review

   4.0

   1 review

   Dined 1 day ago

   1. Overall 4
   2. Food 5
   3. Service 1
   4. Ambience 5

   Super endroit, super nourriture mais service très très bas de gamme. Attente de 50 minutes pour avoir le premier verre alors que le restaurant n’était pas plein et que les serveurs riaient entre entre eux. Erreurs de commande. Le service est vraiment le bémol - dommage car le reste est top
   

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2. J

   Janet

   VIP

   New York City

   10 reviews

   5.0

   10 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Second time in a week and expect to go back New Year’s Eve! We loved our meal; the special duck and checkerboard cake were exceptional and we are still savoring. The service is attentive and the ambiance beautiful. Our go to place!
   

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3. K

   Kathy

   New York City

   23 reviews

   5.0

   23 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our favorite place for dinner in downtown Battery Park City area! Three times here for special occasions, and never a disappointment, in fact, expectations were exceeded every time. Service was always impeccable, food, ambience and quality all equally impressive. I will be going back in a couple of weeks.
   

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4. R

   Rod

   VIP

   Los Angeles

   2 reviews

   5.0

   2 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   If you want delicious food with a sexy vibe, this is your spot. The bartender Ashley makes the best drink as if she is making them for kings and queens. The drinks are just as amazing as the food. My favorite is the crispy snapper. It is divine! The entire staff is extraordinary. Run. Do not walk to go to metropolis!
   

   Metropolis by Marcus SamuelssonResponded 2 days ago

   Hi Rod! We’re thrilled you enjoyed our delicious food, sexy vibe, and Ashley’s incredible drinks—she truly is amazing! Your kind words about our team mean the world - thank you. We can’t wait to see you next time! Have a wonderful holiday season - The Metropolis Team
   

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5. J

   Janet

   VIP

   New York City

   10 reviews

   5.0

   10 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   A wonderful experience. Service was exceptional and food fresh and flavorful.
   

   Metropolis by Marcus SamuelssonResponded 4 days ago

   Thank you so much, Janet. We are delighted you enjoyed your experience. Wishing you a wonderful holiday season. Best, The Metropolis Restaurant Team
   

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6. C

   Carole

   San Francisco

   1 review

   3.0

   1 review

   Dined 5 days ago

   1. Overall 3
   2. Food 2
   3. Service 2
   4. Ambience 5

   Food was uneven: in the past, everything has been excellent: in this case, the appetizers were excellent. However, two of the main courses this time were average - one dish had pasta that was overcooked and mushy - and the other meal just did not have a good flavor (black cod). The desert offerings were minimal and the one we chose was not very good - way too tart and no balance. We were really sorry about the meal because in the past, we have looked forward to the Metropolis meals. It doesn't mean we won't return: it is very convenient when we go to events at the PAC, but so sorry the meals was disappointing, because it is part of the draw to PAC.
   

   Metropolis by Marcus SamuelssonResponded 2 days ago

   Dear Carole, Thank you for being our guest. We appreciate your feedback and sincerely apologize for your disappointing experience. We wanted your visit to be memorable with delicious flavors, impeccable service, and a beautiful atmosphere, and we let you down. Your comments are taken to heart and will help us correct our missteps in the future. Please know that we reached out to you privately and hope to hear from you soon. We hope you will extend us a second chance and allow us to show you our best. With regrets, The Metropolis by Marcus Samuelsson Team
   

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7. D

   David

   New York City

   16 reviews

   3.0

   16 reviews

   Dined on 18 December 2024

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 4

   Drinks came out wrong. Food was good. Service was slow.
   

   Metropolis by Marcus SamuelssonResponded 7 days ago

   Hi David, Thank you for taking the time to share your experience at Metropolis by Marcus Samuelsson. We're glad to hear that you enjoyed our food, but we are disappointed about the issues you encountered with the drinks and service. We strive to provide the best experience for our guests, and your feedback is invaluable to us. Please note that we have reached out to you privately, and we hope to have the opportunity to serve you better in the future. Best regards, The Metropolis by Marcus Samuelsson Team
   

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8. T

   Tyrone

   VIP

   New York City

   6 reviews

   5.0

   6 reviews

   Dined on 18 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   There are only positive comments to make about this place. The person who took our order was perfection. He made me hope that he’s this nice in his personal life and that he was treating well by friends and family. Good vibes! The food was delicious! The ambience was relating. Everything was lovely. I’ll be back again.
   

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9. GH

   GiselleH

   Charlotte

   2 reviews

   4.0

   2 reviews

   Dined on 18 December 2024

   1. Overall 4
   2. Food 4
   3. Service 2
   4. Ambience 5

   Service was too long, our waiter took too long with receiving orders and getting items to us in a timely manner.
   

   Metropolis by Marcus SamuelssonResponded 2 days ago

   Dear Giselle, Thank you for being our guest and sharing your disappointing experience. We sincerely apologize. Your honest feedback is important to us, and we are committed to addressing your concerns. Please trust that we wanted nothing more than to "wow" you and your guests in every way, and we sincerely apologize. We look forward to hosting you again the next time you are in the neighborhood so we may show you a better experience. Warmly, The Metropolis by Marcus Samuelsson Team
   

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10. E

    Ebony

    VIP

    Houston

    51 reviews

    5.0

    51 reviews

    Dined on 17 December 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Fantastic!!!! It was great and the service was great! We flew in from Texas and it was well worth it!
    

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    Metropolis by Marcus SamuelssonResponded on 18 December 2024

    Hi Ebony, We’re so thrilled to hear that your experience at Metropolis was fantastic! Thank you for choosing to spend part of your trip with us – we’re so glad it was worth the journey all the way from Texas! Whoa! It was our pleasure having you, and we’re happy to know that our service made your visit even more special. We hope to welcome you back – maybe next time you’re in town! Safe travels, and thank you again for your kind words! Best regards, The Metropolis by Marcus Samuelsson Team
    

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