Metropolis by Marcus Samuelsson

Review summary

1. J

   Janet

   VIP

   New York City

   9 reviews

   5.0

   9 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   A wonderful experience. Service was exceptional and food fresh and flavorful.
   

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2. D

   David

   New York City

   16 reviews

   3.0

   16 reviews

   Dined 4 days ago

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 4

   Drinks came out wrong. Food was good. Service was slow.
   

   Metropolis by Marcus SamuelssonResponded 3 days ago

   Hi David, Thank you for taking the time to share your experience at Metropolis by Marcus Samuelsson. We're glad to hear that you enjoyed our food, but we are disappointed about the issues you encountered with the drinks and service. We strive to provide the best experience for our guests, and your feedback is invaluable to us. Please note that we have reached out to you privately, and we hope to have the opportunity to serve you better in the future. Best regards, The Metropolis by Marcus Samuelsson Team
   

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3. E

   Ebony

   VIP

   Houston

   51 reviews

   5.0

   51 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Fantastic!!!! It was great and the service was great! We flew in from Texas and it was well worth it!
   

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   Metropolis by Marcus SamuelssonResponded 4 days ago

   Hi Ebony, We’re so thrilled to hear that your experience at Metropolis was fantastic! Thank you for choosing to spend part of your trip with us – we’re so glad it was worth the journey all the way from Texas! Whoa! It was our pleasure having you, and we’re happy to know that our service made your visit even more special. We hope to welcome you back – maybe next time you’re in town! Safe travels, and thank you again for your kind words! Best regards, The Metropolis by Marcus Samuelsson Team
   

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4. A

   Alvaro

   VIP

   Washington DC

   5 reviews

   4.0

   5 reviews

   Dined 7 days ago

   1. Overall 4
   2. Food 5
   3. Service 1
   4. Ambience 5

   Food was delicious but service was not good. We had to ask for water refills, drinks came after we had finished our entrees, and dirty dishes just sat on the table pilling up. At this level of dining, you shouldn’t be flagging down runners and servers for basic service.
   

   Metropolis by Marcus SamuelssonResponded 3 days ago

   Thank you for being our guest and for your feedback, Alvaro. We're delighted to hear that you enjoyed the food at Metropolis by Marcus Samuelsson. However, we're truly sorry to hear about your service experience. We strive to provide a high standard of service to all our guests, and it's clear we missed the mark during your visit. We hope you'll give us another chance to provide the excellent dining experience we're known for. Warmly, The Metropolis by Marcus Samuelsson Team
   

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5. F

   Frederick

   VIP

   New York City

   19 reviews

   5.0

   19 reviews

   Dined on 14 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   A 100% wow. Totally worth the trip downtown. Exquisite food and premium service. Special shoutout to Ira, an extraordinary server who demonstrated the utmost care and courtesy with every interaction.
   

   Metropolis by Marcus SamuelssonResponded 6 days ago

   Wow, Frederick! We are overjoyed to hear about your wonderful experience. Ira will be absolutely thrilled to know how much his care and courtesy meant to you. We are so fortunate to have him on our team, and your kind words will certainly be shared with him. We can't wait to welcome you back to our restaurant. Have a wonderful holiday season. Best wishes. The Metropolis by Marcus Samuelsson Team
   

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6. J

   Jazzmin

   New York City

   1 review

   3.0

   1 review

   Dined on 14 December 2024

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 5

   Loved the vibe at Metropolis. The food was good, portions were big and the selection of things of the menu made for great sharing. The service unfortunately was not so great, it was a little all over the place. Our desserts were brought out before the mains were cleared off the table which was a bit confusing, and we had to ask a couple of times for plates and spoons. It also wasn’t super busy but appreciate they may have been under staffed. Overall we enjoyed ourselves and it was a nice experience and opportunity to support a black owned business
   

   Metropolis by Marcus SamuelssonResponded 7 days ago

   Dear Jazzmin, Thank you for being our guest and sharing your experience. We are thrilled that you enjoyed our food and vibe, but we are sorry for the disappointing service you received. We aim to provide an excellent experience to all our guests, and we apologize for falling short in your case. Your feedback was well received and will be shared with our team. We would love to host you again to show you a better experience and restore your faith in our restaurant. Warmly, The Metropolis by Marcus Samuelsson Team
   

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7. N

   Nathaly

   VIP

   Orlando

   5 reviews

   1.0

   5 reviews

   Dined on 13 December 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 2

   Shellfish allergy mentioned and was still served something with cross contamination. They removed the item rather than replacing the entire plate and it was already contaminated.
   

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8. K

   Karen

   VIP

   New York City

   37 reviews

   5.0

   37 reviews

   Dined on 12 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Love this place! Beautiful room, delicious and unique food, attentive staff. I’ll be back!!
   

   Metropolis by Marcus SamuelssonResponded on 12 December 2024

   Thank you, Karen! Your enthusiastic review truly made our day! It was our pleasure to host you, and we look forward to seeing you again very soon. Have a wonderful holiday season. Best regards, The Metropolis by Marcus Samuelsson Team
   

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9. V

   Vincent

   New York City

   5 reviews

   4.0

   5 reviews

   Dined on 11 December 2024

   1. Overall 4
   2. Food 4
   3. Service 2
   4. Ambience 3

   The setting and ambiance is very nice. The food was nicely prepared. Menus selection is very good, although a bit limited. Service was slow.
   

   Metropolis by Marcus SamuelssonResponded on 12 December 2024

   Hi Vincent, Thank you for sharing your feedback with us. We’re glad to hear that you enjoyed our setting, ambiance, and food. However, we sincerely apologize for the slower service and the limited options on our lunch/brunch menu. Please know that we take your feedback to heart and will share it with our team. We hope you will visit us again the next time you are in Lower Manhattan, and we would love the opportunity to provide you with a flawless experience. Warm regards, The Metropolis by Marcus Samuelsson Team
   

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10. T

    Tricia

    New York City

    3 reviews

    4.0

    3 reviews

    Dined on 10 December 2024

    1. Overall 4
    2. Food 5
    3. Service 1
    4. Ambience 5

    I took my team of 6 out for a holiday dinner. Food was delicious - from the gnocchi, to the lobster ravioli, to the steak, to the crispy snapper. The atmosphere is super cool - it felt special without being fussy. The service was the downfall. Our waiter took forever to get our drink orders in, and invited one of my dinner mates to “go look at the tequilas” as he was inquiring about which tequilas they had. Then the waiter insisted we give our orders in the specific order we were seated at the table, unwilling to bypass someone who hadn’t yet decided. I understand you may need to enter orders in a particular order, but a skilled waiter would jot and make the customers feel comfortable while keeping the specifics of restaurant process low key.
    

    Metropolis by Marcus SamuelssonResponded on 12 December 2024

    Dear Tricia, Thank you for sharing your feedback with us, and we sincerely apologize for the service experience you described. We’re pleased to hear that you enjoyed the food and atmosphere, but what you’ve described regarding the service does not reflect the high standards we strive to maintain. We truly appreciate you bringing this to our attention and allowing us to address these concerns with our team. Your comments are invaluable, and we’re committed to ensuring that all our guests feel comfortable and well taken care of during their visits. We hope to welcome you and your team back soon for an improved experience. Warmly, The Metropolis by Marcus Samuelsson Team
    

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