Mexican Sugar Montrose - Regent Square

Review summary

1. E

   Ender VIP

   Chicago2 reviews

   5.0

   Dined today

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   All was good, food and drinks! Definitely I can come back!
   

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2. a

   alyssa

   Houston1 review

   1.0

   Dined today

   1. Overall 1
   2. Food 5
   3. Service 1
   4. Ambience 5

   Our waitress was so bad at her job! Our food came before the drinks, never refilled our waters after being asked and she ordered me the wrong drink when I correct her she didn’t even know the other drink was on the menu. When my correct drink finally came it was the wrong flavor that I asked for. Very disappointed in the service. My drink came out once we finished our food. Will never be back because of this and the food was 10/10
   

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3. C

   Chris

   San Antonio2 reviews

   3.0

   Dined 1 day ago

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 3

   Good was good but service was lacking. There were several large parties and I already expect service to be slower, but this was even slower. However, I’d try it again.
   

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4. K

   Kelly

   Houston13 reviews

   5.0

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Great food and drinks. Very loud, so we were happy we were seated outside.
   

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5. A

   Anju VIP

   Houston29 reviews

   3.0

   Dined 2 days ago

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 5

   Appetizers and drinks were good, but we were not impressed with the main entrees
   

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6. M

   Matt

   Houston2 reviews

   5.0

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   I was pleasantly surprised with the total experience. Great value for the price. I will be going back.
   

   Mexican Sugar Montrose - Regent SquareResponded 1 day ago

   Hi Matt, We're thrilled to hear that you had a wonderful experience at Mexican Sugar Montrose - Regent Square! It's fantastic to know that you found great value for the price and enjoyed our food. We're always striving to provide the best for our guests and your feedback is a testament to our efforts. We look forward to welcoming you back soon. Best, The Management Team
   

   1 person found this helpful

7. G

   Gabriel

   Orange County9 reviews

   5.0

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The fajitas were fantastic, chicken and carne asada were so tender and juicy.
   

   Mexican Sugar Montrose - Regent SquareResponded 1 day ago

   Thanks for visiting us, Gabriel! We're thrilled to hear that you enjoyed our fajitas and found them to be fantastic. It's wonderful to know that you found the chicken and carne asada to be tender and juicy. We strive to provide the best dining experience possible for our guests at Mexican Sugar Montrose - Regent Square. We appreciate your kind words and high ratings. We look forward to serving you again soon!
   

   1 person found this helpful

8. K

   Kirsten VIP

   Philadelphia2 reviews

   4.0

   Dined 5 days ago

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 5

   Good atmosphere, great service. However we didn’t feel the food lived up to the hype. Yucatán fries were very salty, tacos were just basic grilled carne asada with tomato and onion. Zero spice and very dry. Definitely not authentic Mexican, but the vibes were good.
   

   Mexican Sugar Montrose - Regent SquareResponded 4 days ago

   Thank you for sharing your feedback! We're glad to hear you enjoyed the atmosphere and service. We’re sorry to hear that the food didn’t meet your expectations, especially the Yucatán fries and tacos. Your comments are important to us, and we’ll take them into consideration as we continue to improve. We appreciate your visit and hope you’ll give us another chance to provide you with a better experience next time! - Francisco
   

   1 person found this helpful

9. S

   Sia

   San Antonio2 reviews

   5.0

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food , and drinks was very delicious .service was good
   

   Mexican Sugar Montrose - Regent SquareResponded 5 days ago

   Thanks for the review, Sia! We're thrilled to hear that you enjoyed your dining experience at Mexican Sugar. It's wonderful to know that our food and drinks lived up to your expectations. We're also glad to hear that our service met your standards. We strive to provide a top-notch dining experience for all our guests. We look forward to serving you again soon!
   

   1 person found this helpful

10. C

    Carla VIP

    Houston44 reviews

    3.0

    Dined 7 days ago

    1. Overall 3
    2. Food 4
    3. Service 2
    4. Ambience 3

    While our food and drinks overall were good, unfortunately can't say the same for the service. From checking in for our reservation to our waiter - it was less than good. The lady checking us in didn't even check us in. When I went back over to check on our table - it didn't seem too busy and we couldn't figure out why we were waiting if we had a reservation, she asked what my name was again. Who knows how long we would have waited had I not gone back to check in. Our waiter, while kind, was not very attentive - at all. We waited a long time for everything and he just didn't check up on us. Cocktails were on point (margarita flight was YUM), food was good, chips and salsa were really good, and our entrees were great. We had the carne asada, chicken enchiladas, cheese enchiladas, tortilla soup, elote, queso, and shrimp appetizer. The only thing we did not really like was the shrimp appetizer - it was just off - not tasty at all.
    

    Mexican Sugar Montrose - Regent SquareResponded 5 days ago

    Thank you for sharing your experience with us. While we’re thrilled that you enjoyed the food, cocktails, and margarita flight, we’re truly sorry that the service did not meet expectations. It’s disappointing to hear about the check-in confusion and the lack of attentiveness from your server—we understand how frustrating that can be. Your feedback is invaluable, and we’ll address these concerns with our team to ensure a smoother experience in the future. We also appreciate your thoughts on the shrimp appetizer and will take a closer look at it. We’d love the chance to provide a better experience next time—please don’t hesitate to reach out so we can make it right. We appreciate your support and hope to welcome you back soon!
    

    1 person found this helpful