Mexican Sugar - Uptown Dallas

Mexican Sugar - Uptown Dallas reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. R

   Ryan

   Tahoe1 review

   5.0

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This was a great place to have a date night, or any other occasion. Good and drinks was great, I had the pork chop which was seasoned and cooked perfectly, unfortunately my stomach wasn't feeling pork for some reason and I only ate a few bites, which it was huge, my wife had the carne asada and it was perfect. Appetizer we had the lobster cheese n tortillas, which we thought it was more like a dip but it wasn't, still great tho. The cocktails were fantastic! The server was on point and one of the mgs saw i didnt eat my pork chop so they offered any other items and offered to take it off my bill as well, plus a free desert, unfortunately I declined the desert and felt bad for not paying for the porck chop because it was still a great chop, just wasn't for me that night. Overall, 10 out of 10, and we will be back again.
   

   Mexican Sugar - Uptown DallasResponded 2 days ago

   Hey Ryan, we really appreciate your business and also the positive review. I am glad our management team was able to help you leave happy even though your stomach was not getting along with our Pork Chop. Hopefully we get to host you and your wife again soon!
   

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2. S

   Seskenasy

   Dallas3 reviews

   1.0

   Dined 3 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Terrible service took us an hour to get our food and it was cold. Wait staff left us unattended for an hour once our food came and we had to flag someone down to make payment. Would not recommend or return.
   

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3. C

   Carly

   Dallas6 reviews

   3.0

   Dined 3 days ago

   1. Overall 3
   2. Food 2
   3. Service 2
   4. Ambience 4

   Drinks, dips and vibes were on point! Wasn’t crazy about our beef tacos and service was slow
   

   Mexican Sugar - Uptown DallasResponded 2 days ago

   Thanks for the feedback, Carly! We're thrilled to hear that you enjoyed our drinks, dips, and vibes at Mexican Sugar - Uptown Dallas. We're sorry to hear that our beef tacos and service did not meet your expectations. We appreciate your honest feedback and will use it to make improvements. We look forward to serving you again soon!
   

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4. C

   Chris VIP

   Dallas2 reviews

   4.0

   Dined 6 days ago

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 4

   The food was great and the restaurant has a really cool vibe. Aside from that, the service was incredibly slow. This is the second time we have dined here and the service has been slow on both occasions.
   

   Mexican Sugar - Uptown DallasResponded 2 days ago

   Thanks for the feedback, Chris! We're thrilled to hear that you enjoyed the food and found our vibe to be cool at Mexican Sugar - Uptown Dallas. We're sorry to hear about the slow service you experienced during your visits. Your satisfaction is our top priority and we will definitely take your feedback into account as we continue to improve our customer experience. We hope to have the opportunity to serve you again soon.
   

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5. N

   Noah

   Dallas8 reviews

   3.0

   Dined on 18 March 2025

   1. Overall 3
   2. Food 4
   3. Service 1
   4. Ambience 4

   I drove over from Fort Worth (1.5 hrs in traffic) for my birthday dinner and thought it was just okay. I don't know if it's just Dallas being Dallas, but the service was boring. I don't think our server smiled once or acknowledged my birthday at all. When I met up with my parents, we were sat at a half table booth that could barely hold the 6 of us. When we asked the hostess to move it seemed like a big ask. The food was pretty good and fairly priced. When my dad tried to pay at the end, they told us they don't accept cash. I can see a fast food or quick service place going cashless, but this is a decent sit-down restaurant in uptown Dallas. Server did not care. I work at a 5 star hotel in the area, so I know what it's like to take care of guests. I guess I just expected a little more hospitality. I probably wouldn't drive out there again.
   

   Mexican Sugar - Uptown DallasResponded 7 days ago

   Good morning, Noah; I just wanted to apologize for the unpersonable service you received on your birthday. We try and train our team to help celebrate with our guest but obviously we dropped the ball on your experience. If you ever decide to give us another shot, please let me know so I can assure an incredible experience. Again, I do apologize and would love to provide you with a much better experience on your next visit.
   

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6. OT

   OpenTable Diner

   Dallas1 review

   5.0

   Dined on 15 March 2025

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   We had great time the food was delicious! It was my birthday! It was my first coming here. And they brought out a dessert and that was delicious as well. The Server was sweet and was on top on things! We went up 2nd floor the drinks was amazingly good. I would definitely would go here again. Thank you so much.
   

   Mexican Sugar - Uptown DallasResponded on 17 March 2025

   Thank you so much for joining us here at Mexican Sugar Uptown! We appreciate your feedback and look forward to your next visit! We love to read positive feedback, and we appreciate your patronage. My name is Gerardo Lugo, and I am the General Manager of this location, and I really hope we get to host you again soon.
   

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7. OT

   OpenTable Diner

   Dallas1 review

   5.0

   Dined on 14 March 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I came here for my 27th birthday and I had a great time the food was delicious and oh my gosh, the drinks they pack a little punch. I love the customer service. My waiter took care of me and Matt came to check on us a few times throughout the night as well and make sure everything went smoothly throughout the night. I had a great time and will be bringing my friends back here.
   

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8. J

   John

   Denver33 reviews

   3.0

   Dined on 12 March 2025

   1. Overall 3
   2. Food 2
   3. Service 5
   4. Ambience 3

   Carne Asada tacos were dry and not very flavorful...the queso and guacamole appetizers were good
   

   Mexican Sugar - Uptown DallasResponded on 14 March 2025

   I wanted to reach out and apologize for you and your guest not having a 5-star experience with us on your last visit. My name is Gerardo Lugo, the General Manager and I would love to make your next visit a memorable one. Please feel free to reach out so we can make that happen!
   

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9. R

   Roger

   Greater Boston21 reviews

   5.0

   Dined on 10 March 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   the guacamole and the queso is a must ! they have a really cool margarita flight
   

   Mexican Sugar - Uptown DallasResponded on 14 March 2025

   Thank you so much for joining us here at Mexican Sugar Uptown! We appreciate your feedback and look forward to your next visit! We love to read positive feedback, and we appreciate your patronage. My name is Gerardo Lugo, and I am the General Manager of this location, and I really hope we get to host you again soon.
   

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10. OT

    OpenTable Diner

    Dallas2 reviews

    5.0

    Dined on 9 March 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    I loved everything about it and the ambience yes.
    

    Mexican Sugar - Uptown DallasResponded on 11 March 2025

    Thanks for the review! We're thrilled to hear that you loved everything about Mexican Sugar - Uptown Dallas and appreciated the ambiance. Your kind words mean a lot to us. We're delighted that you had a great experience dining with us and we hope to see you again soon.
    

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