Michael's Genuine Food & Drink - Miami

Review summary

1. S

   Steve

   New York City

   9 reviews

   5.0

   9 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our server went to some lengths to adjust the outdoor fan to our liking... Very high end food, extensive wine list
   

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2. C

   Christopher

   New York City

   2 reviews

   5.0

   2 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 3

   The waiter was really kind and friendly and the food was amazing
   

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3. n

   natalia

   VIP

   Caribbean

   3 reviews

   3.0

   3 reviews

   Dined 4 days ago

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 4

   It’s just ok. Kinda disappointed with this recommendation from the Michelin Guide.
   

   Michael's Genuine Food & Drink - MiamiResponded 1 day ago

   Hi natalia, We're sorry to hear that your experience at Michael's Genuine Food & Drink - Miami didn't meet your expectations. We take pride in our Michelin Guide recommendations and it's disappointing to hear that we didn't hit the mark for you. We're glad to hear that you appreciated our service, but we're sorry that the food didn't make up for it. We're committed to improving and hope to have the opportunity to serve you again. Michael's Genuine Food & Drink - Miami Management Team
   

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4. C

   Claudia

   VIP

   Miami

   8 reviews

   5.0

   8 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Always great food and service, there is a reason this place continues to thrive in a city with so many new options. The brunch is particularly fantastic, and even with a busy crowd everything was executed really well.
   

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5. P

   Polo

   Mexico City

   1 review

   4.0

   1 review

   Dined 4 days ago

   1. Overall 4
   2. Food 1
   3. Service 3
   4. Ambience 2

   Platillos con poco sabor Se les acabo el pan Terrible No respetaron la reserva de open table No lo recomiendo Muy caro para la comida sin sabor
   

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6. K

   Kevin

   Miami

   1 review

   2.0

   1 review

   Dined 4 days ago

   1. Overall 2
   2. Food 3
   3. Service 4
   4. Ambience 4

   Had a 8:30 reservation and was seated at 9:15, so we had to wait for 45 minutes. Our waiter was really nice but food took a very long time. For a 8:45 reservation, we ended up getting our last plates and finishing the meal at 11 pm
   

   Michael's Genuine Food & Drink - MiamiResponded 1 day ago

   Hi Kevin, Thank you for taking the time to share your feedback. We're glad to hear that our waiter was able to provide you with a pleasant experience. However, we're sorry to hear about the wait time you experienced despite having a reservation. We understand how frustrating that can be and we apologize for any inconvenience it may have caused. We appreciate your patience and understanding as we work to improve our service. We hope you'll give us another chance to provide you with a better dining experience in the future. Best, Michael's Genuine Food & Drink - Miami Management Team
   

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7. I

   Irene

   VIP

   Atlanta

   24 reviews

   5.0

   24 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our waitress was super professional and food as always is delicisious.
   

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8. Y

   Yader

   Miami

   4 reviews

   3.0

   4 reviews

   Dined 5 days ago

   1. Overall 3
   2. Food 2
   3. Service 2
   4. Ambience 4

   Chicken was a bit undercooked and potatoes or artichoke were very hard, waited about 45 minutes to get food, server not attentive, the dessert was very delicious (flan and also the toffee cake), and visual of restaurant is nice, would only come back for dessert and only for dessert.
   

   Michael's Genuine Food & Drink - MiamiResponded 1 day ago

   Hi Yader, Thank you for taking the time to share your feedback with us. We're glad to hear that you enjoyed our desserts and the overall ambiance of our restaurant. However, we're sorry to hear about the issues you experienced with the food temperature and the service you received. We strive to provide our guests with the best dining experience, and it seems we fell short this time. Your feedback is valuable to us and we will certainly address these issues. We hope you'll give us another chance to serve you better in the future. Please reach out to Jinou at jceant@michaelsgenuine Best, Michael's Genuine Food & Drink - Miami Management Team
   

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9. R

   Raymond

   Orange County

   2 reviews

   1.0

   2 reviews

   Dined 5 days ago

   1. Overall 1
   2. Food 1
   3. Service 4
   4. Ambience 2

   Just another average restaurant in the middle of a shopping plaza. Not a good view , the food was mediocre at best . It was about $440 for a dinner for 2 , you’re better off going literally anywhere else .
   

   Michael's Genuine Food & Drink - MiamiResponded 4 days ago

   Hey Raymond, We're really sorry to hear that your experience at Michael's Genuine Food & Drink - Miami didn't meet your expectations. We take pride in our food and service, and we're disappointed that we fell short in your case. We understand your concerns about the view and understand that value is important to you. We're always working to improve and your feedback is invaluable in that process. We hope you'll consider giving us another chance in the future. Best, The Management Team
   

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10. A

    Alvaro

    Fort Lauderdale

    8 reviews

    5.0

    8 reviews

    Dined 5 days ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Great food and service Ambiance was great and special accommodation’s from staff
    

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