Momosan Ramen & Sake San Jose

Review summary

1. F

   Frankie

   San Francisco

   1 review

   5.0

   1 review

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Delicious as always - excellent and beautiful ramen and rice bowls.
   

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2. M

   Margie

   VIP

   San Francisco

   41 reviews

   3.0

   41 reviews

   Dined on 13 January 2025

   1. Overall 3
   2. Food 5
   3. Service 1
   4. Ambience 3

   One of my favorite spots to meet a friend for a quick weekday lunch, at least it use to be. I've been here many times, occasionally a couple days in a row. The food is still delicious: ramen delightfully chewy with rich broth, crispy duck tacos pricey but scrumptious, and the brussel sprouts a delicious healthy balance. But, what happened to the former staff? Service during all my dines before this past Mon., Jan. 13, 2025 was fantastic, warm, friendly, efficient, and professional. The staff appeared to work together as a cohesive team to make certain all aspects, from keeping water glasses and teapots filled to discreetly clearing empty plates, was done even if it "wasn't their table." This time, only the new "manager" appeared to be taking orders. The other all-new employees only delivered our dishes with inconsistency: the young man who brought us our ramen and appetizers was smiling and kind, but the young woman who brought us our tea and never refilled our water glasses was surly and definitely did not understand a simple request for a new teacup. We asked the manager for our check several times, ended up waiting over 15+ minutes for it! On our way out, I spotted my favorite staff person , Angel, in the back. If I had known of the staff-change and that Angel was still there, I would have asked to be seated at her tables. I hope Corporate Momosan realizes its people are a huge part of the formerly-excellent dining experience and brings back the staff who care to give the professional-level service this restaurant should provide.
   

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3. M

   Michael

   VIP

   San Francisco

   11 reviews

   1.0

   11 reviews

   Dined on 6 January 2025

   1. Overall 1
   2. Food 3
   3. Service 4
   4. Ambience 1

   I have been here many times and will probably give them another chance but if this was my first visit it would be my last. Firstly, it was so cold we almost walked out immediately! It was 61 degrees inside and the door was open. The hostess said she was ordered to leave it open to attract business. Other diners waked out. Our waiter was great but we ordered edamame as we sat down and dint receive it until other courses were complete, Bao was good and Brussel sprouts as well. Duck fat fries with truffled salt and truffle catsup was horrid only because it was without truffle anywhere and the waiter agreed that it has no taste. Spicy tuna tacos were fine (hard to mess this up), fish carpaccio was fine, gyukosu was mediocre at best, certainly not a $30 dish we had on prior visits. I will be back once more (but I will postpone until warmer days) and give them a last chance We enjoy Morimoto Napa and Las Vegas often and never been disappointed but this Momosan visit was a disaster meal
   

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4. A

   Arnaud

   VIP

   San Francisco

   11 reviews

   2.0

   11 reviews

   Dined on 3 January 2025

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 2

   Very disappointing restaurant. We were excited to try a new place, especially being a fan of chef Morimoto, but that was a disaster. Poor service with staff that just doesn't care and doesn't see a problem serving your appetizer after serving the main dish, never coming for water etc... Uncomfortable sitting, no or very limited heating ensuring you don't want to stay long, very noisy. The food was so so and not made correctly (tsukemen noodles are supposed to be cold for example but they were hot). All in all that experience was horrible and overpriced for what we got, especially after they added a mandatory 4% service charge on top of the bill... Never returning to that place.
   

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5. A

   AJ

   San Francisco

   8 reviews

   2.0

   8 reviews

   Dined on 31 December 2024

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 3

   I was looking forward their menu, but have of the appetizers were not available. Service was terrible. Ramen was not even close to the best I have had. I have been to Morimoto’s in Orlando, Vegas, and Napa, this is by far the worst. No line out front and now I know why!
   

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6. A

   Anderson

   San Francisco

   7 reviews

   5.0

   7 reviews

   Dined on 29 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great service from the hostess and waiter. Very busy night and we had 2 extra guests joining our party at the last minute. The hostess graciously seated us at the largest table available so we could squeeze everyone in together.
   

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7. C

   Caitlin

   San Francisco

   4 reviews

   5.0

   4 reviews

   Dined on 28 December 2024

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 4

   I’ve been to this location twice now, first with my husband and this time with a group of friends. I had a nice experience with both visits. Everything my groups ordered both times was delicious. The first time I had a very attentive waitress, we went during lunch time and it wasn’t too busy, she made recommendations and checked in often. The second time we had a pretty new waiter, he didn’t know that there was happy hour when we arrived and the discount ended up not being added to our bill, he also didn’t check in often and we ended up having someone else (maybe the bartender) helping us more. Overall both experiences were nice and I will be back. One thing for diners to be aware of is that the seats are all bench style without a back, they may have seats with backs they can bring out but if anyone needs the extra support this might not be a great dining experience for them.
   

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8. A

   Anabel

   Greater Boston

   3 reviews

   1.0

   3 reviews

   Dined on 25 December 2024

   1. Overall 1
   2. Food 5
   3. Service 1
   4. Ambience 1

   The food was excellent! The ramen was fantastic, and we were really excited to try this place. 🍜 Unfortunately, the service left us in hot water. One person in our party didn’t receive their food for 20 minutes, which was a bit frustrating. Additionally, the door was left open repeatedly, even after we asked if it could be closed, which made it hard to enjoy the meal fully. Hopefully, these small issues can be solved because the food itself deserves the spotlight!”
   

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9. JA

   JoyA

   San Francisco

   3 reviews

   3.0

   3 reviews

   Dined on 22 December 2024

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 3

   Server missed half our order. I understand it was loud but when there are five people dining don’t you confirm if you only have three entrees?
   

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10. D

    Derek

    Seattle

    1 review

    4.0

    1 review

    Dined on 21 December 2024

    1. Overall 4
    2. Food 4
    3. Service 3
    4. Ambience 3

    I went in for a birthday dinner. To start off somehow the high top table I had reserved was given away and we had to sit in a low top two seater, which I don’t like because they are very squished together. Luckily, they were able to move us to a booth. As for the food, I always love the popcorn shrimp and the Brussels sprouts as apps and their ramen is to die for, especially their all star ramen. The broth is so hearty and soul nourishing on a cold winters day and the ramen eggs are cooked to perfection! The service was inconsistent. First, they rushed us out, saying they needed the table for another reservation, even though they had given away my original table. And then, I had noted on my reservation that it was a birthday celebration, but the server never brought anything out. I asked a manager afterward and they were like “oh yes, we bring out a slice of cheesecake,” but at that point we had already paid so they could only give it to us in a to go box. Definitely not as special.
    

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