Morton's, The Steakhouse - Arlington

Review summary

1. M

   Mike

   VIP

   Washington DC

   18 reviews

   3.0

   18 reviews

   Dined 4 days ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 5

   While we are fans of Morton’s, this experience was subpar. Service was slow and inattentive and food lukewarm and in some cases overcooked. While the manager on duty attempted to make things right by discounting the check, the experience was disappointing.
   

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2. H

   Hope

   Washington DC

   4 reviews

   4.0

   4 reviews

   Dined 4 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 5

   My experience was very nice , I will come again next year .
   

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3. M

   Michael

   San Antonio

   141 reviews

   1.0

   141 reviews

   Dined 4 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   How the Grinch stole Christmas. We chose Morton's because they offer (supposedly) a great dining experience. We were from out of town celebrating Christmas in DC. We were contacted days before to confirm our reservation and told he must adhere to the dress code, which included no jeans. Most of the guests that day were in jeans. We were quickly seated in the very back by the bathrooms while there were plenty of open tables elsewhere. Our biggest issue is the speed of the service. Before we had taken two bites of our starter, they brought out our steaks. We told them we were not ready, and they took them back and placed them under a heat lamp, just like a fast-food burger place. We still had not finished our starter, and they came back with the steaks and side, so we gave up and ate our steaks. The steaks did not have any flavor, and the juices were dried on the plate (due to the heat lamp), but our side dish was nice and hot. We could have gone to an Australian-themed steakhouse and received a better-tasting steak. We were rushed through this meal in less than an hour. This was not a fine dining experience that I would expect from Morton's.
   

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4. D

   Dawn

   Richmond

   2 reviews

   4.0

   2 reviews

   Dined 4 days ago

   1. Overall 4
   2. Food 5
   3. Service 2
   4. Ambience 3

   The food was great but our service was poor, especially for fine dining. It took a very long time to get our drinks and he rarely came to check in. My steak was cooked medium instead of medium rare but was still good. He didn’t check in after it was placed to see if cooked properly. The table next to us sent all of their steaks back to be redone so not sure what was going on in the kitchen. We received our bill to pay at 8:04 PM, at 8:27 PM we were still waiting to pay. We attempted to get his attention several times but ended up flagging down the host to pay. The noise level was very high, hard to chat at the table. For the amount we paid, would definitely expect a better experience and service.
   

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5. K

   Kitty

   Charlotte

   13 reviews

   5.0

   13 reviews

   Dined on 18 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Everything was great. Especially the chopped salad and service
   

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6. A

   Arthur

   Houston

   3 reviews

   5.0

   3 reviews

   Dined on 13 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent Food, Excellent Service. Superior Ambience. Worth the price.
   

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7. R

   Randy

   Fort Lauderdale

   4 reviews

   3.0

   4 reviews

   Dined on 8 December 2024

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 5

   3 of 6 entrees delivered were wrong, the onion soup tasted watered down, and my vodka & soda took 20 minutes to receive then came with little ice and without the lime I requested. Server seemed poorly trained and unaccustomed to serving. Overall disappointing at this price point.
   

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8. G

   Gloria

   New York City

   2 reviews

   5.0

   2 reviews

   Dined on 7 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The appetizer, a meat wrapped in bacon, was delicious, as well as the Malbec, red wine.
   

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9. L

   Lance

   Washington DC

   4 reviews

   5.0

   4 reviews

   Dined on 7 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Chilean Sea Bass was fantastic! Great service as well.
   

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10. J

    Jazmyn

    Washington DC

    4 reviews

    3.0

    4 reviews

    Dined on 28 November 2024

    1. Overall 3
    2. Food 4
    3. Service 2
    4. Ambience 4

    This was my first time dining at Morton’s and I realize I probably shouldn’t have made my first time on Thanksgiving because the restaurant was VERY busy which may be the reason my experience wasn’t so great. When we first walked in there was no hostess and several people at the hostess stand waiting. Then the manager walked over confused as to where the hostess was. He begins to check people in because the hostess was still MIA. We waited about 15 mins to get sat and waited another 15 mins for our waiter to greet us. Our waiter lets us know that he’s also the bartender so basically he was overwhelmed. The service was decent but def could have been better. I think our waiter just had too many customers. The food was delicious for the most part except for the lobster Mac. The cheese sauce was running and overall not worth the $29 price point. Overall, I would try Morton’s again but just not on a holiday nor the Arlington location.
    

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