Morton's The Steakhouse - Dallas

Review summary

1. M

   Mike

   Dallas

   1 review

   2.0

   1 review

   Dined 1 day ago

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 3

   I recently visited Morton’s Steakhouse to celebrate my spouse’s birthday, expecting a premium experience befitting a restaurant of this caliber. Unfortunately, the visit was a disappointment from start to finish, falling short of expectations for such a renowned establishment. The Setting: The location and ambiance of Morton’s are undoubtedly appealing. With the restaurant operating until 10 PM, it was moderately busy, with about 50% capacity. The valet service was efficient and attentive upon arrival, which was a promising start. However, the experience quickly deteriorated. Our Experience: 1.Reception Issues: We arrived at 8:46 PM, but no one was available to receive us or guide us to our table. We stood waiting and looking around until someone finally appeared around 8:53 PM to check us in and take my spouse’s coat. 2.Seating Concerns: We chose a booth, only to find crumbs scattered all over the seating area. I had to dust it off myself—something you wouldn’t expect in a restaurant of this class. 3.Service Delays: I ordered wine and the Wagyu meatball appetizer at 9:00 PM. Despite the restaurant being only half full and our waiter having just one other table, it took 17 minutes to receive the wine. The appetizer didn’t arrive until 9:37 PM—cold and unappetizing. After a single bite, I sent it back. 4.Decor Discomfort: The Christmas decorations, while festive, were poorly placed. They kept getting tangled in my spouse’s hair, disrupting our meal. Although the staff offered to move us, we were already in the middle of eating, making it inconvenient to relocate. 5.Main Course: My food finally arrived at 10:05 PM—thankfully hot, which was the bare minimum I could have hoped for by that point. Final Thoughts: For a restaurant of Morton’s reputation, the lack of attention to detail and slow service were unacceptable. Despite the multiple issues, the compensation offered for the long wait is laughable.
   

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2. D

   Diamond

   Dallas

   6 reviews

   5.0

   6 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   It was nice. I had a Great experience for my 30th birthday!
   

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3. R

   Roberto

   Dallas

   2 reviews

   3.0

   2 reviews

   Dined on 14 December 2024

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 2

   Waiter had a hard time remembering and following up. My water glass was empty most of the night. Made us wait despite having reservations and being plenty of empty tables. My wife is pregnant and she had to wait standing. Steaks were not cooked as ordered as well.
   

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4. D

   Donald

   Dallas

   14 reviews

   5.0

   14 reviews

   Dined on 11 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   An outstanding experience of exemplary service, attention to detail and immaculately prepared food. The manager on duty ensured that we had an excellent, memorable experience in celebrating my wife’s 50th birthday, and it was a night she will never forget. This was our first visit to Morton’s and we will definitely itself be returning soon and recommending to all of our family, friends and associates.
   

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5. J

   James

   VIP

   Dallas

   18 reviews

   5.0

   18 reviews

   Dined on 9 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great service and great food. Server didn’t rush us or bring the next course before we finished with the one we had. So many other restaurants can’t seem to get this right. We all had different steaks and everyone’s was perfectly cooked and delicious.
   

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6. T

   Tami

   Dallas

   1 review

   2.0

   1 review

   Dined on 29 November 2024

   1. Overall 2
   2. Food 4
   3. Service 2
   4. Ambience 3

   I came last year for Thanksgiving and had a great experience. I’m not sure if they were short stuff this year or what because the service was incredibly slow. I ended up taking half of my Thanksgiving meal to go because of how long everything was taking I was sitting there for almost 3 hours and it was only just me at a table.
   

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7. D

   Darlene

   Dallas

   1 review

   3.0

   1 review

   Dined on 28 November 2024

   1. Overall 3
   2. Food 2
   3. Service 3
   4. Ambience 3

   The lobster was way overcooked and we had to send one steak back because it was charred and over cooked. Another one was too but he ate it that way. Probably won't go back
   

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8. G

   Gary

   VIP

   Dallas

   168 reviews

   5.0

   168 reviews

   Dined on 28 November 2024

   1. Overall 5
   2. Food 4
   3. Service 4
   4. Ambience 5

   Enjoyed our Thanksgiving dinner at Mortons. Food was good as was the service.
   

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9. J

   Jennifer

   New Orleans

   3 reviews

   5.0

   3 reviews

   Dined on 28 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This was the best decision we made, Morton’s for Thanksgiving! The dinner was excellent and waitstaff extremely professional. I have no dishes to wash or leftovers to put up. 10/10.
   

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10. D

    Dan

    Dallas

    31 reviews

    5.0

    31 reviews

    Dined on 28 November 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Great service and food this Thanksgiving day. Thank you very much.
    

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