Morton's The Steakhouse - San Francisco

Review summary

1. S

   Sandy

   San Francisco

   34 reviews

   vip
   4.0

   34 reviews

   Dined 1 day ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Food was good, steaks prepared well- Service was good - just crowded with large Holiday parties
   

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2. M

   Manuel

   San Francisco

   3 reviews

   5.0

   3 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Overall from beginning to end, great and delicious experience!
   

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3. M

   Mayling

   Sacramento

   1 review

   5.0

   1 review

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a great dinner celebration for my friend’s 40th birthday. Our waiter wasn’t as present as other waiters I’ve had a different locations. We waited for a longer period of time after being seated. Didn’t get our drinks in a timely manner. We thought one of our drinks was forgotten. What saved the service was the floor manager Sean. He was a delight. Funny, personable, kind and quite enjoyable. He made my friend feel special on her birthday. We really liked him.
   

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4. M

   Monique

   New York City

   5 reviews

   5.0

   5 reviews

   Dined on 3 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   As usual everything is perfect! Food , service and ambiance !
   

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5. S

   Salim

   San Francisco

   9 reviews

   vip
   5.0

   9 reviews

   Dined on 1 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great steak. Continues to live to its reputation. Will go back again for sure.
   

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6. S

   Sephora

   San Francisco

   1 review

   3.0

   1 review

   Dined on 29 November 2024

   1. Overall 3
   2. Food 2
   3. Service 3
   4. Ambience 3

   It was my first time at Morton’s and I wanted to try the thanksgiving menu. I was quite disappointed by the result especially for the money. As first course we had a mini cup of soup which was good but the size was quite a joke. The second course was a salad with apples and walnuts. Again for the price not what I expected to receive. The main course was good especially the turkey which was excellent I must admit. The main course was quite a lot, I did not expect it especially after the deceiving start. I upgraded my desert to the chocolate one instead of the pie and I was not disappointed. Overall 69 excluding tax, gratuity and drinks was a bit much for me and I would definitely have taken another restaurant if I had known.
   

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7. T

   T.J.

   San Francisco

   1 review

   5.0

   1 review

   Dined on 29 November 2024

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   We partook in the Thanksgiving four course meal and it was all incredible. I was a little hesitant ordering turkey in a steakhouse but I am glad I did it to get my turkey fix.
   

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8. J

   Jack

   New York City

   1 review

   5.0

   1 review

   Dined on 29 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Outstanding in every regard. Renaud is the best waiter. Many thanks!
   

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9. S

   Sonia

   San Francisco

   17 reviews

   vip
   3.0

   17 reviews

   Dined on 28 November 2024

   1. Overall 3
   2. Food 2
   3. Service 2
   4. Ambience 2

   Disappointed. Went last year for Thanksgiving and it was really good. This year was so disappointing. We were seated near the kitchen and it was loud, our salad came after main course and was bitter and dressing was watery. Service was extremely slow and turkey was ok but stuffing was over cooked and salty. Overall not good.
   

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10. OT

    OpenTable Diner

    San Francisco

    4 reviews

    vip
    5.0

    4 reviews

    Dined on 28 November 2024

    1. Overall 5
    2. Food 5
    3. Service 1
    4. Ambience 5

    Morton’s is just a fantastic experience and is generally really well managed; if you feel like Ruth’sChris has slipped a bit come to Morton’s for a real steakhouse experience. Having said that our experience for Thanksgiving was pretty bad from a service perspective. We waited 15 minutes for menus and I had to flag down our server to finally get some. He was then able to take our drink orders and they were timely and fine, he came back quickly for our dinner order. He didn’t seem to know the menu very well couldn’t tell us anything about the sauces, but was gracious enough to run back to the kitchen to ask. He said he would bring some bread for the kids to snack on while we waited and we didn’t see him again for a half hour we were able to flag down a busser who brought some. Our reservation was at 2:15 and at just before 4pm we still hadn’t received our salads. A manager finally checked in on us and we let him know where things stood- our salads arrived following. The tables all around us that arrived a bit after we did were working on their entrées. Ours finally came, , our sides were incorrect- we couldn’t let our waiter know until we were just about done with our dinner, because we just never saw him over the course of the meal. I was finally able to flag him down to order another glass of wine and a set up. He charged us a surcharge for dessert add-on that we didn’t order and argued a bit when I told him that we weren’t sure what the charge was referring to, though he did remove the side charge, but also took the vegetables away. Overall, the waiter was not rude, but was utterly inattentive, and his communication when we encountered him was odd. Having worked in hospitality I try to be quite empathetic, and I know it was a busy evening, but sometimes just a quick check-in to let your table know that you were aware that they are waiting is all it takes, and his tendency to argue during the limited time he was at our table was offputting.
    

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