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There were NO STAFF! After waiting about half an hour for someone to take our order we looked around and the bartender, front of house and wait staff had all disappeared.","rating":{"food":1,"service":1,"ambience":1,"value":1,"noise":"QUIET","overall":1,"__typename":"ReviewRating"},"user":{"numOfApprovedReviews":1,"nickname":"Adam","metro":{"metroId":72,"displayName":"London","__typename":"Metro"},"initials":"A","isVip":true,"isLoggedInUser":false,"profileColor":"PUMPKIN","profilePhoto":{"photoBySize":null,"__typename":"PublicDinerProfilePhoto"},"__typename":"ReviewUser"},"helpfulness":{"up":1,"down":0,"score":1,"__typename":"ReviewHelpfulness"},"publicRestaurantReply":null,"submittedDateTime":"2025-03-21T13:27:25Z","dinedDateTime":"2025-03-18T12:45:00-07:00","type":"OPENTABLEVERIFIED","fromPreviousConcept":false,"highlight":null,"photos":[],"__typename":"ReviewSearchResult"},{"reviewId":"OT-111853-2109755366-100005547330","text":"Understaffed. Chicken way under cooked. Pork chop blackened but very cold in middle but not raw?","rating":{"food":1,"service":1,"ambience":3,"value":1,"noise":"QUIET","overall":1,"__typename":"ReviewRating"},"user":{"numOfApprovedReviews":12,"nickname":null,"metro":{"metroId":4,"displayName":"San Francisco","__typename":"Metro"},"initials":"OT","isVip":true,"isLoggedInUser":false,"profileColor":"PUMPKIN","profilePhoto":{"photoBySize":null,"__typename":"PublicDinerProfilePhoto"},"__typename":"ReviewUser"},"helpfulness":{"up":1,"down":0,"score":1,"__typename":"ReviewHelpfulness"},"publicRestaurantReply":null,"submittedDateTime":"2025-03-18T22:10:54Z","dinedDateTime":"2025-03-18T11:00:00-07:00","type":"OPENTABLEVERIFIED","fromPreviousConcept":false,"highlight":null,"photos":[],"__typename":"ReviewSearchResult"},{"reviewId":"OT-111853-2109755049-190145536079","text":"The food and ambience is just too bad in this restaurant but the waiter was nice to us.","rating":{"food":2,"service":3,"ambience":1,"value":1,"noise":"DO_NOT_RECALL","overall":2,"__typename":"ReviewRating"},"user":{"numOfApprovedReviews":2,"nickname":"Shivaraj","metro":{"metroId":4,"displayName":"San Francisco","__typename":"Metro"},"initials":"S","isVip":true,"isLoggedInUser":false,"profileColor":"PLUM","profilePhoto":{"photoBySize":null,"__typename":"PublicDinerProfilePhoto"},"__typename":"ReviewUser"},"helpfulness":{"up":0,"down":0,"score":0,"__typename":"ReviewHelpfulness"},"publicRestaurantReply":null,"submittedDateTime":"2025-02-07T18:23:58Z","dinedDateTime":"2025-01-31T18:15:00-08:00","type":"OPENTABLEVERIFIED","fromPreviousConcept":false,"highlight":null,"photos":[],"__typename":"ReviewSearchResult"},{"reviewId":"OT-111853-2109754210-140137514284","text":"20% gratuity automatically added to the bill for a party of two when the food and service was not even worth 10% gratuity. I ordered a starter that was served with my entree. We didn't have the option to order another drink because the waiter didn't come back to us. The wait time for a glass of water, a beverage, the food, and paying for the bill was more than half of the time we sat down. Very disappointing. We will not be returning. To make matters worse, they were preparing for two shows that night, so there were people hustling, taping cords everywhere, coming in and out of the restaurant. It was the worst dinner experience.","rating":{"food":3,"service":2,"ambience":3,"value":3,"noise":"MODERATE","overall":3,"__typename":"ReviewRating"},"user":{"numOfApprovedReviews":5,"nickname":null,"metro":{"metroId":4,"displayName":"San Francisco","__typename":"Metro"},"initials":"OT","isVip":null,"isLoggedInUser":false,"profileColor":"MUSTARD","profilePhoto":{"photoBySize":null,"__typename":"PublicDinerProfilePhoto"},"__typename":"ReviewUser"},"helpfulness":{"up":0,"down":0,"score":0,"__typename":"ReviewHelpfulness"},"publicRestaurantReply":null,"submittedDateTime":"2024-05-14T13:26:20Z","dinedDateTime":"2024-05-11T17:30:00-07:00","type":"OPENTABLEVERIFIED","fromPreviousConcept":false,"highlight":null,"photos":[],"__typename":"ReviewSearchResult"},{"reviewId":"OT-111853-2109754155-180008214628","text":"We were part of a party of 8 eating here for lunch on a Saturday shortly after they opened. We were the only table for a long while and by the time we left around 2:30 there was only one other group that was sat. The inside had a DJ doing his best to get the missing crowd going, but his speakers were blown out and crackling. The best part of the restaurant was the wait staff who were pleasant and patient as we took a while to select our dishes.\n\nThe appetizers we ordered were yummy. The entrees we ordered were good too. We had one food quality issue in that the wrong dish was delivered and the replacement dish was rushed out by the cook... burnt on the outside; under cooked on the inside... and still it took too long. We would have returned the dish without it being burnt because we waited so long we were ready to leave. \n\nWe spent 2 hours there, so we had plenty of time to enjoy a meal for 8... I think the staff and cook were not focused given we were at most 1 of 2 tables requiring their attention.\n\nWhen we tried to make reservations directly with the restaurant, we noticed their website had been taken over by what looks like a scam website. We ended up reserving through open table. I mention this because when we checked out the restaurant charged us $160 to uncork 2 bottles of wine we brought. We felt that an $80 corkage fee without notice was outrageous and requested they reduce the charge to $50 total. After several long phone calls to the manager via the local staff they relented but only after we threatened to not tip the local staff. We did tip the staff and pay the remaining bill in full. \n\nI don't recommend eating here.","rating":{"food":3,"service":3,"ambience":1,"value":1,"noise":"QUIET","overall":2,"__typename":"ReviewRating"},"user":{"numOfApprovedReviews":1,"nickname":null,"metro":{"metroId":80,"displayName":"California Central Coast","__typename":"Metro"},"initials":"OT","isVip":null,"isLoggedInUser":false,"profileColor":"MUSTARD","profilePhoto":{"photoBySize":{"xsmall":{"url":"https://resizer.otstatic.com/v2/photos/xsmall/1/70169621.jpg","__typename":"Photo"},"__typename":"PhotoSizes"},"__typename":"PublicDinerProfilePhoto"},"__typename":"ReviewUser"},"helpfulness":{"up":1,"down":0,"score":1,"__typename":"ReviewHelpfulness"},"publicRestaurantReply":null,"submittedDateTime":"2024-04-30T21:47:34Z","dinedDateTime":"2024-04-27T12:30:00-07:00","type":"OPENTABLEVERIFIED","fromPreviousConcept":false,"highlight":null,"photos":[],"__typename":"ReviewSearchResult"},{"reviewId":"OT-111853-2109753957-110007370361","text":"The food was HORRIBLE! The worst meal I have had in years. The egg rolls were hard and greasy, the hot and sour soup was cold and tasted weird, the chicken in the salad was hard and it didn't taste like chicken. We left hungry. I would suggest going to McDonald's or Taco Bell. You will get a much better meal. There was only one waiter so the service was a bit slow, but he was friendly.","rating":{"food":1,"service":3,"ambience":3,"value":1,"noise":"MODERATE","overall":2,"__typename":"ReviewRating"},"user":{"numOfApprovedReviews":14,"nickname":"Kathy","metro":{"metroId":4,"displayName":"San Francisco","__typename":"Metro"},"initials":"K","isVip":true,"isLoggedInUser":false,"profileColor":"ICECREAM","profilePhoto":{"photoBySize":null,"__typename":"PublicDinerProfilePhoto"},"__typename":"ReviewUser"},"helpfulness":{"up":2,"down":0,"score":1,"__typename":"ReviewHelpfulness"},"publicRestaurantReply":null,"submittedDateTime":"2024-03-04T15:32:51Z","dinedDateTime":"2024-03-01T17:45:00-08:00","type":"OPENTABLEVERIFIED","fromPreviousConcept":false,"highlight":null,"photos":[],"__typename":"ReviewSearchResult"},{"reviewId":"OT-111853-2109753921-140027533144","text":"Not enough servers. 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Asian American Fusion and Multi Cuisine Food: Pepper Salted Prawns, Crab Stuffed Salmon, Chilean Ginger Smoked Seabass, Grass-Fed Rack of Lamb, Halal Half Roasted Chicken, Sesame Ahi Tuna, Flat Iron Steak, Crab Fried Rice, Thai Style Chow Fun, Pot Stickers, Crispy Calamari, Kuroboto Pork Chop. Located at Four Points by Sheraton Hotel in downtown San Jose, two blocks San Jose Convention Center, Civic Center, Montgomery and Hammer Theatre. 500+ guests indoor, outdoor, lobby. 200+ seating indoor, 150+ seating outdoor. Fine Dining, Ultra Lounge, Podium, Dance and Photo Booth area, Semi-Private Room, Patio Mini-Bar and Wall Water Fountains
Additional information
Dining style
Fine Dining
Price
$31 to $50
Cuisines
Contemporary Asian, Contemporary American, Bar / Lounge / Bottle Service
Hours of Operation
Breakfast
Mon–Fri 07:00–09:30
Bar
Daily 07:00–01:45
Lunch
Sat, Sun 11:00–15:00
Dinner
Daily 15:00–01:30
Happy Hour
Daily 15:00–18:00
Butter Bokchoy / Cherry Tomato / Korean Gochujang Sauce
Roasted ChickenUS$29.00
Garlic Miso Chinese Broccoli / Roasted Carrots / Truffle Mac & Cheese
Sweets
Chocolate Molten CakeUS$12.00
Molten Chocolate Center. Choice of Vanilla / Green Tea / Coffee
What 377 people are saying
Mosaic Restaurant and Ultra Lounge - San Jose reviews from people who’ve dined at this restaurant. Based on recent rating.
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
1.5
1.5 based on recent ratings
2.0Food
1.7Service
1.7Ambience
1.7Value
Noise • Moderate
377 Reviews
J
Julia
Las Vegas6 reviews
2.0
Dined on 19 March 2025
Overall 2
Food 3
Service 1
Ambience 3
Service was very bad and they had plastic tables assembled for additional seating. Food came out all at different times and just generally a poor experience for. Avery high price.
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OT
OpenTable Diner
Washington, D.C. Area1 review
1.0
Dined on 19 March 2025
Overall 1
Food 3
Service 1
Ambience 2
Reserved through OpenTable but had to fight to get a table. Yes, it was Nvidia GTC conference, but a restaurant should be able to handle a service with all tables occupied. We also had to fight to be able to order and to get our drinks and our bill. 2 steaks medium and one medium rare ordered, but they had no clue which was which. Food itself was okay-ish but not memorable.
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S
Steve
San Francisco9 reviews
3.0
Dined on 19 March 2025
Overall 3
Food 3
Service 5
Ambience 3
When we arrived, there was no host, so I went to one of the servers. They'd lost our reservation and weren't sure they could seat us as they had large groups coming (in town convention), but I showed them my open table confirmation and after about fifteen minutes, we were seated.
Shortly thereafter, a couple of very large groups arrived.
We ordered the salmon stuffed with crab. The dish was tasty, but the salmon was clearly overcooked and dry with a hard crust. The crab was the best part. As an appetizer, we got calamari. It was an interesting approach with jalapeños and a moderately hot salsa.
Our server, David, was excellent and though quite busy with the crowds, took good care of us.
I had the impression that they were understaffed in the dining room and probably the kitchen as well.
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A
Adam VIP
London1 review
1.0
Dined on 18 March 2025
Overall 1
Food 1
Service 1
Ambience 1
It was insane. There were NO STAFF! After waiting about half an hour for someone to take our order we looked around and the bartender, front of house and wait staff had all disappeared.
1 person found this helpful
OT
OpenTable Diner VIP
San Francisco12 reviews
1.0
Dined on 18 March 2025
Overall 1
Food 1
Service 1
Ambience 3
Understaffed. Chicken way under cooked. Pork chop blackened but very cold in middle but not raw?
1 person found this helpful
S
Shivaraj VIP
San Francisco2 reviews
2.0
Dined on 1 February 2025
Overall 2
Food 2
Service 3
Ambience 1
The food and ambience is just too bad in this restaurant but the waiter was nice to us.
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OT
OpenTable Diner
San Francisco5 reviews
3.0
Dined on 12 May 2024
Overall 3
Food 3
Service 2
Ambience 3
20% gratuity automatically added to the bill for a party of two when the food and service was not even worth 10% gratuity. I ordered a starter that was served with my entree. We didn't have the option to order another drink because the waiter didn't come back to us. The wait time for a glass of water, a beverage, the food, and paying for the bill was more than half of the time we sat down. Very disappointing. We will not be returning. To make matters worse, they were preparing for two shows that night, so there were people hustling, taping cords everywhere, coming in and out of the restaurant. It was the worst dinner experience.
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OT
OpenTable Diner
California Central Coast1 review
2.0
Dined on 27 April 2024
Overall 2
Food 3
Service 3
Ambience 1
We were part of a party of 8 eating here for lunch on a Saturday shortly after they opened. We were the only table for a long while and by the time we left around 2:30 there was only one other group that was sat. The inside had a DJ doing his best to get the missing crowd going, but his speakers were blown out and crackling. The best part of the restaurant was the wait staff who were pleasant and patient as we took a while to select our dishes.
The appetizers we ordered were yummy. The entrees we ordered were good too. We had one food quality issue in that the wrong dish was delivered and the replacement dish was rushed out by the cook... burnt on the outside; under cooked on the inside... and still it took too long. We would have returned the dish without it being burnt because we waited so long we were ready to leave.
We spent 2 hours there, so we had plenty of time to enjoy a meal for 8... I think the staff and cook were not focused given we were at most 1 of 2 tables requiring their attention.
When we tried to make reservations directly with the restaurant, we noticed their website had been taken over by what looks like a scam website. We ended up reserving through open table. I mention this because when we checked out the restaurant charged us $160 to uncork 2 bottles of wine we brought. We felt that an $80 corkage fee without notice was outrageous and requested they reduce the charge to $50 total. After several long phone calls to the manager via the local staff they relented but only after we threatened to not tip the local staff. We did tip the staff and pay the remaining bill in full.
I don't recommend eating here.
1 person found this helpful
K
Kathy VIP
San Francisco14 reviews
2.0
Dined on 2 March 2024
Overall 2
Food 1
Service 3
Ambience 3
The food was HORRIBLE! The worst meal I have had in years. The egg rolls were hard and greasy, the hot and sour soup was cold and tasted weird, the chicken in the salad was hard and it didn't taste like chicken. We left hungry. I would suggest going to McDonald's or Taco Bell. You will get a much better meal. There was only one waiter so the service was a bit slow, but he was friendly.
2 people found this helpful
KF
KathyF
San Francisco3 reviews
2.0
Dined on 25 February 2024
Overall 2
Food 4
Service 1
Ambience 3
Not enough servers. Poor waiter had no help and no bus boys to boot
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FAQs
Mosaic Restaurant and Ultra Lounge - San Jose offers takeout which you can order by calling the restaurant at (415) 688-9437.
Mosaic Restaurant and Ultra Lounge - San Jose is rated 1.5 stars by 377 OpenTable diners.
Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable.