North Italia - City Centre

Review summary

1. OT

   OpenTable Diner

   Houston

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Wonderful food, service and experience! Highly recommend.
   

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2. N

   Nadia

   Houston

   1 review

   3.0

   1 review

   Dined 7 days ago

   1. Overall 3
   2. Food 2
   3. Service 5
   4. Ambience 4

   Service was very good, our waitress was friendly, knowledgeable and attentive. Food could be better, looks as if it sits under a heat lamp. Expensive for heat it is. The gelato looked sad, a crisp wafer/shortbread or similar would elevate it. Wait staff should be able to tell other diners not to put their feet up in the booths. Was not pleasant to see a diner with his legs perched on the seat!
   

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3. J

   Jacqueline

   Houston

   2 reviews

   5.0

   2 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food is consistently great and the portions are generous. The service is always prompt, friendly and attentive. Great place for Italian food!
   

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4. P

   Pam

   VIP

   Houston

   19 reviews

   5.0

   19 reviews

   Dined on 21 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Great service from Nikki. Food good as always. Thanks!
   

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5. J

   Jon

   VIP

   Philadelphia

   6 reviews

   2.0

   6 reviews

   Dined on 20 February 2025

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 4

   2 salads and an appetizer took 2 hours today. Literally waited 45-1 hour for salads.
   

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6. S

   Suse

   Houston

   26 reviews

   4.0

   26 reviews

   Dined on 18 February 2025

   1. Overall 4
   2. Food 5
   3. Service 2
   4. Ambience 4

   First time to North Italia as a recommendation from a friend. I will give this place a second try since the food was very good. The server was not even adequate. After repeating our request he still brought the wrong dish to my friend. Took it away and the correct dish was ordered. Instead of advising us how long it would take, just left my food for me to eat It took a long time because he did not place the order in expedited request, not did he ask if he should take my dish and keep it warm for my friend and I could eat together. He took her salad away initially with the fork and said he would bring another one. He did not. Had to get the manager involved to get the second dish. He had little knowledge of wines. Due to all the mishaps I must applaud the manager. Professional and corrected the situation.
   

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7. A

   Anne

   VIP

   Houston

   34 reviews

   5.0

   34 reviews

   Dined on 16 February 2025

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 4

   Love the food and so excited we have North close by! One of our favs!!!
   

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8. J

   Jeff

   Houston

   38 reviews

   4.0

   38 reviews

   Dined on 15 February 2025

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 3

   Overall, we had an OK evening. We were there to celebrate a special event with friends. We are repeat customers. Our server was fantastic and the food was good. Sadly, the table next to us either didn’t have the money to pay their bill or we’re trying to walk the check. Their 4 kids were running wild. It was horrible. The parents didn’t seem to care. Management and security guards were keeping them at their table. This went on for about 30 minutes, then all was well. A manager did apologize. I was surprised that because we had to take the brunt of what was going on, that nothing was done to compensate us for the inconvenience in some way . I don’t fault the restaurant for trying to get their money, but they failed to realize that others were being impacted. Being overlooked by management in that type of situation is almost as bad as getting horrible service or a bad meal. Not sure we will be back again.
   

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9. D

   Dylan

   Houston

   1 review

   5.0

   1 review

   Dined on 15 February 2025

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   One of the best dinners I’ve ever had all the food taste amazing would come back again in a heartbeat
   

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10. M

    Maja

    Houston

    2 reviews

    1.0

    2 reviews

    Dined on 15 February 2025

    1. Overall 1
    2. Food 2
    3. Service 1
    4. Ambience 1

    It was Valentine’s Day night we had a reservation. They set us outside without a heater near our table. Moved us to a place with a heater, but it was drafty when I went inside there were still tables available. Service was super slow. ordered some thing they didn’t bring it. We took it to go still charged us for it. Overall not a good experience. The food was mediocre and not authentic.
    

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