NÜ Tulum

Review summary

1. M

   Muneesha

   VIP

   New York City

   16 reviews

   4.0

   16 reviews

   Dined 3 days ago

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 5

   The venue was beautiful and the service was fantastic. They were out of two of the 4 dishes we wanted which was unfortunate. The prawns were undercooked and had a strange texture. The beef tacos; hamachi and grilled pineapple were yummy
   

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2. A

   Alma

   Mexico City

   2 reviews

   5.0

   2 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excelwnte lugar, comida exquisita y la atención maravilloso
   

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3. S

   Stef

   VIP

   Toronto

   2 reviews

   2.0

   2 reviews

   Dined on 3 February 2025

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 5

   My husband and I were very disappointed with our experience given this restaurant is Michelin. We arrived on our table was not ready. The bar had no space and I expected us to stand on the dark street waiting to. They literally drew the food at us. We done often and have been to many Michelin guide restaurants would not recommend this one… too pricy and no value!
   

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4. E

   Eduardo

   VIP

   Mexico City

   19 reviews

   3.0

   19 reviews

   Dined on 3 February 2025

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 3

   Muy buena atención y servicio de Agustín. De la comida, esperábamos más en sabores y texturas. La presentación muy buena.
   

   NÜ TulumResponded 6 days ago

   Estimado Eduardo, realmente apreciamos que se haya tomado el tiempo de escribir esta reseña, y estamos muy contentos de que haya disfrutado de su tiempo con nosotros. Me aseguraré de transmitir sus comentarios al equipo, esto les hará sentirse orgullosos y les mantendrá motivados para ofrecer una atención genuina. ¡Será un placer verle la próxima vez!
   

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5. A

   Ana

   Cancun

   1 review

   4.0

   1 review

   Dined on 31 January 2025

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 3

   The food was correctly prepared and tasty, the service was an ordinary one like in every restaurant just maybe more attentive, the location is not bad but not the best as in on the jungle side not on the beach side and the music was too loud and not matching with the ambience. The value is like everywhere in that area in Tulum, expensive with no reason. That street is a garbage full of holes, dust , noisy and annoying. The restaurant has a nice presentation online, it is worth for once.
   

   NÜ TulumResponded on 5 February 2025

   Dear Ana, We sincerely appreciate you sharing your detailed experience at NÜ. We are pleased that you enjoyed the preparation and flavor of our dishes, as well as our team's attentiveness. We take note of your observations regarding the music volume and your perception of the ambiance. Your feedback is valuable in continuing to refine the experience we offer our distinguished guests. We understand your comments about the location and surroundings. While some aspects are beyond our direct control, we constantly strive to create a space that compensates for any external challenges with a memorable dining experience. We hope to have the opportunity to welcome you back to demonstrate our ongoing commitment to excellence. Warm regards, The NÜ Team.
   

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6. L

   Larry

   VIP

   Washington DC

   4 reviews

   4.0

   4 reviews

   Dined on 18 January 2025

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   Excellent food, lovely venue and very friendly staff. Free valet service in a very densely crowded area. Big city prices. Try the mescal cocktail!
   

   NÜ TulumResponded on 21 January 2025

   Dear Larry, Your thoughtful review of NÜ Tulum fills us with satisfaction. We are delighted that you appreciated the harmony between our signature cuisine, carefully designed ambiance, and our team's personalized service. Your mention of our mezcal cocktail is especially gratifying, as each creation is designed to elevate the culinary experience, celebrating Mexico's flavors. The valet service reflects our commitment to offering a seamless experience. We look forward to the privilege of welcoming you back to explore more unique creations from our menu. Warm regards, The NÜ Tulum team.
   

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7. M

   Michael

   VIP

   Seattle

   17 reviews

   5.0

   17 reviews

   Dined on 18 January 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Amazing food and service! The catch of the day was super juicy and tender; not too small and not too big, perfect dish. Ceviche was on pointe; most delicious flavors and spice in a ceviche we’ve ever had. We would recommend and will be back!
   

   NÜ TulumResponded on 21 January 2025

   Dear Michael, Your detailed appreciation of our culinary creations fills us with pride. Your description of the catch of the day perfectly captures our pursuit of excellence in every dish, where balance and precision are fundamental. We are especially pleased that you discovered in our ceviche a unique expression of flavors and spices, reflecting our passion for elevating traditional flavors to new heights. Your promise to return and recommend NÜ Tulum is the highest compliment we could receive. We look forward to surprising you with new creations during your next visit. Warm regards, The NÜ Tulum team.
   

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8. A

   Allison

   VIP

   Philadelphia

   8 reviews

   5.0

   8 reviews

   Dined on 11 January 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great service. Delicious food. Will come back every time.
   

   NÜ TulumResponded on 14 January 2025

   Dear Allison, thank you very much for taking the time to provide us with your feedback following your last stay at NÜ Tulum. It's an honor for us to receive such beautiful comments and we are delighted to know that you had a wonderful stay with us. The whole team looks forward to welcoming you back soon, warm regards.
   

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9. N

   Nilay

   Cancun

   1 review

   3.0

   1 review

   Dined on 4 January 2025

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   The menu is very limited when you think about the consept of that 7 chefs, your expectations is way more than this. First of all we said that we dont like cilantro but even there is a salad on top of the food with only cilantro leafs, they served us with it. We haven’t finished our amuse and they brought the starters. The food was okay but nothing special.
   

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   NÜ TulumResponded on 13 January 2025

   Dear Nilay, Thank you for sharing your feedback about your dining experience at NÜ Tulum. We appreciate your detailed observations and would like to clarify a few points. The garnish you mentioned is actually fresh basil, not cilantro, as we don't use cilantro in our dishes. The "7 chefs" reference reflects our restaurant's founding story as a collaborative project, though our concept has evolved since then. We regret that the service timing wasn't optimal during your visit. Your feedback has been shared with our team to enhance our service flow. While we're pleased you found the food satisfactory, we strive for exceptional experiences. We hope to welcome you back and demonstrate our commitment to excellence. Warm regards, The NÜ Tulum Team
   

   1 person found this helpful

10. N

    Nicole Stevenson

    VIP

    New York City

    1 review

    1.0

    1 review

    Dined on 1 January 2025

    1. Overall 1
    2. Food 1
    3. Service 5
    4. Ambience 5

    Terrible New Year’s dinner. $250 a person for a watery salad, steak, dessert and a glass of wine. Never had worse food. Can’t speak to their regular menu but won’t be going back. Incredibly disappointed.
    

    NÜ TulumResponded on 14 January 2025

    Dear Nicole, Thank you for sharing your comments about your New Year's experience at NÜ Tulum. We are sorry to hear that the evening did not meet your expectations. Our New Year's menu was designed to provide a special dining experience. Your feedback on the salad and menu is valuable and we have shared it with our culinary team to improve future events. We would love the opportunity to welcome you back to experience our regular menu, created with dedication to showcase our commitment to taste and quality. Warm regards, The NÜ Tulum Team
    

    1 person found this helpful