Ophelia

Review summary

1. A

   Adam

   New York City

   3 reviews

   1.0

   3 reviews

   Dined 3 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 3

   We were never served, we were sat 30 minutes after our reservation time. We sat at a table for about an hour without being approached by a server. A nice busser brought our table water, otherwise no service
   

   OpheliaResponded today

   Hey, we're really sorry to hear about your experience at Ophelia. It's clear we fell short in delivering the level of service we pride ourselves on. We understand how frustrating it can be to wait, especially when you've made a reservation. We sincerely apologize for this. Rest assured, we will take your feedback into account and work on improving our service. We hope you'll give us another chance to provide the service you deserve. Best, The Management Team
   

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2. B

   Barbara

   Minneapolis

   3 reviews

   5.0

   3 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 4

   Great food, beautiful view. Good vibes with dj Very enjoyable.
   

   OpheliaResponded today

   Thanks for the feedback, MNMom! We're thrilled to hear that you enjoyed the food and the view at Ophelia. It's wonderful to know that our efforts to create a great atmosphere are appreciated. We're always striving to improve, so your feedback is valuable to us. We hope to see you again soon for another enjoyable night out. Cheers!
   

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3. E

   Ellie

   Los Angeles

   2 reviews

   1.0

   2 reviews

   Dined 3 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   I had high hopes for this restaurant in a high-rise location, but unfortunately, it was a complete letdown. The area felt cheap and far from the ambiance you’d expect for a “fancy” dining experience. The staff was incredibly rude, showing no sense of hospitality or professionalism. To top it off, they offered us seating that was absolutely unacceptable—chairs that looked like they were meant for kids. Imagine trying to enjoy dinner in such uncomfortable and poorly thought-out furniture. It felt like an afterthought, not a proper restaurant setup. I wouldn’t recommend this place if you’re looking for anything remotely upscale or enjoyable.
   

   OpheliaResponded today

   Thanks for the feedback, Ellie. We're really sorry to hear about your disappointing experience at Ophelia. We strive to provide a warm welcome and a pleasant dining environment, and we're disappointed to hear that we fell short during your visit. Your comments regarding the seating arrangements have been noted and will be shared with our team for improvement. We hope you'll give us another chance to provide a better experience in the future.
   

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4. B

   BROOKE

   New York City

   1 review

   4.0

   1 review

   Dined 5 days ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 5

   Loved the Sea Bass Skewers, drinks and vibes were awesome. The views are the icing on the cake.
   

   OpheliaResponded today

   Hello, Thank you for your wonderful review! We're thrilled to hear that you enjoyed our Sea Bass Skewers and drinks. We strive to create a unique and enjoyable atmosphere for our guests at Ophelia, and we're glad you appreciated the views. We look forward to welcoming you back soon! Best, The Management Team
   

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5. G

   Garik

   New York City

   1 review

   5.0

   1 review

   Dined on 8 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It was great thank you for picking the right spot and for nice drinks!
   

   OpheliaResponded today

   Hello, Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed your experience at Ophelia. It's fantastic to know that our drinks and spot were to your liking. We strive to provide the best service and food to our guests, and your kind words truly mean a lot to us. We look forward to welcoming you back soon! Best Regards, The Management Team
   

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6. J

   Jami

   Cleveland

   1 review

   4.0

   1 review

   Dined on 8 December 2024

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 5

   The views are incredible but don’t count on eating at a table, it’s more of a coffee table. The food was very good and the ambience was excellent.
   

   OpheliaResponded today

   Hello, Thank you for your kind words about the views and the ambience at Ophelia. We're thrilled to hear you enjoyed them. We're sorry to hear that our seating arrangement didn't meet your expectations. We appreciate your feedback and will certainly take it into consideration as we continually strive to improve our guests' experiences. We're glad you found the food very good and we hope to see you again soon. Best regards, The Management Team
   

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7. A

   Amy

   Atlanta Metro

   1 review

   5.0

   1 review

   Dined on 8 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great views of the city, great cocktails, and yummy small plates.
   

   OpheliaResponded today

   Thanks for the review! We're thrilled to hear that you enjoyed our cocktails and small plates. It's great to know that you appreciated the beautiful views of the city from our bar area. We strive to provide an excellent dining experience and your feedback is a testament to that. We hope to see you back at Ophelia soon!
   

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8. K

   Kaitlin

   VIP

   Northampton

   9 reviews

   2.0

   9 reviews

   Dined on 8 December 2024

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 2

   We were seated in a walkway with an unsteady table, so we asked to move as we wanted to eat. We were then moved to a tiny crammed area with lots of other people and a small table. We could only order 2 side plates because there were no room. The cocktail was inedible so we were out in 30 mins. Terrible experience
   

   OpheliaResponded today

   Hi KaitlinG, We're really sorry to hear about your experience at Ophelia. We understand how important a comfortable dining environment is and we apologize for the inconvenience you faced. We also regret that you found our cocktail inedible and had to leave your meal early. We always aim to provide a great experience and it's clear we missed the mark this time. We appreciate your feedback and will use it to improve. We hope you'll give us another chance to make it up to you in the future. Best, The Management Team
   

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9. A

   Alicia

   New York City

   1 review

   3.0

   1 review

   Dined on 7 December 2024

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 4

   The food was great, the view was great, but the service could have been better. We had to ask another worker to get our waitress so we could order food, our drinks were empty for extended periods of time with our waitress passing us multiple times, and our waitress didn’t check in to see how the food was. An hour and a half in, our waitress said it was last call and asked if we wanted another drink, so we ordered another round as the email had said to stick to a 2 hour limit. About an hour and 50 minutes into our reservation, another worked came over and informed us that they have a 1.5 hour limit and asked us to move from the table. If it’s a 1.5 hour limit, I don’t understand why the waitress wouldn’t have communicated that to us earlier.
   

   OpheliaResponded today

   Thanks for the feedback. We're glad you enjoyed the food and the view at Ophelia. We apologize for the service issues you experienced during your visit. We understand your frustration about the waitress not checking in and your extended wait time. We'll address these issues with our team to ensure a better experience for you and all our guests in the future. We appreciate your understanding and hope to see you again soon.
   

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10. r

    ranish

    San Francisco

    1 review

    1.0

    1 review

    Dined on 6 December 2024

    1. Overall 1
    2. Food 4
    3. Service 1
    4. Ambience 5

    Terrible server. Never came back after taking our order. Terrible
    

    OpheliaResponded today

    Thanks for the feedback. We're truly sorry to hear about your recent experience at Ophelia. It's clear from your review that we didn't meet your expectations in terms of service and we sincerely apologize for that. We always aim to provide excellent service and it's disappointing to hear we fell short during your visit. Your feedback is invaluable and we'll certainly use it to improve. We hope you'll give us another chance to show you the high standard of service we strive to achieve.
    

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