Overstory Rooftop Bar. - The Westin Atlanta Gwinnett

Review summary

1. OT

   OpenTable Diner

   Orlando1 review

   5.0

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Because of the weather no fault of the restaurant we didn’t get to experience the entire outdoor section. The experience overall was top notch!
   

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2. D

   Dan

   Atlanta1 review

   1.0

   Dined 3 days ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 3

   6:50 at night, not busy at all, multiple staff hanging around the hostess station. Staff slowly walks around, sauntering. Hostess acknowledged our Ipen Table reservation and the politely asks “Oh and who’s birthday is it”. I smiled and said Donna’s as I gestured to her. She took us to a lovely two-top at a couch. From there we waited 10 minutes for water. The waitress was saying and going through the motions - no energy, no eye contact - just void of welcoming. We ordered an appetizer and two cocktails one the 24ct Old Fashioned with gold cherry. It took 10 more minutes to get the appetizer (which was presented so well and tasted delicious; however, it took 20 more minutes to get our drinks and by that time we were almost done. We had watched multiple bartenders behind the bar doing nothing but chatting. Our waitress gone in the back and then stood at the bar. Watching the bartender finally get to making the Old Fashioned - man, it must have taken him 10 minutes to make one drink, which was too sweet. I received it and it had no gold cherry. Waitress said yeah they must have run out and walked away. Took another 10 to get our check. Look, decor and view will not make up for poor slow service under poor management. Train , train Train them to treat every customer like gold - whether you ran out or not.
   

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3. OT

   OpenTable Diner VIP

   Baltimore2 reviews

   2.0

   Dined 3 days ago

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 5

   The drinks weee a horrible ripoff. The cocktails were premixed and poured over one ice block. I took the ice block out and it was less than an ounce of premixed drink. It was by far the worst drink I have ever had. The appetizers were good. Extremely limited menu. The ambiance was outstanding. Just do NOT go for the cocktails. Absolutely horrible. And the service was extremely slow. How do you have to wait 30 minutes for a premade half ounce of cocktail. I'm a travel agent and will not recommend this place. Extremely overrated.
   

   Overstory Rooftop Bar. - The Westin Atlanta GwinnettResponded 2 days ago

   Dear Anonymous, We take pride in our inventive drink menu, so I sincerely apologize for not meeting your expectations in this area. I appreciate your kind words about our appetizers and ambiance, even though you were disappointed with the drinks. Your feedback is valuable to us, and we use it to improve our offerings for all our guests. We hope you will consider visiting us again, as we would love the opportunity to earn your recommendation. Sincerely, Ashley Castillo Director of Food & Beverage
   

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4. J

   Jeffrey VIP

   Atlanta44 reviews

   4.0

   Dined 5 days ago

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 5

   This is a cool place to hang for drinks and the food for dinner was very good. They have been open for months but were unprepared to seat my party of 6 for our reservation. That created early frustration but once we were finally seated, thing moved along a bit better.
   

   Overstory Rooftop Bar. - The Westin Atlanta GwinnettResponded 4 days ago

   Dear Jeffrey, Thank you for choosing to dine with us and for taking the time to share your review. We are delighted to hear that you enjoyed our delicious food and beautiful ambiance, which contributed to a great overall experience. However, we apologize for the lapses in service during your arrival, and I will address this with our staff to ensure improvements. We appreciate your patronage and hope to have the opportunity to welcome you back in the future for a flawless dining experience. Best, Ashley Castillo Director of Food & Beverage
   

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5. OT

   OpenTable Diner

   Atlanta1 review

   5.0

   Dined on 9 March 2025

   1. Overall 5
   2. Food 4
   3. Service 4
   4. Ambience 5

   The drinks here are so amazing! I had the espresso martini. & the menu was small but the food was great. Ambience was 10/10, I’ll definitely be back when it’s warmer and I can sit outside!
   

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   Overstory Rooftop Bar. - The Westin Atlanta GwinnettResponded 7 days ago

   Dear Anonymous, It is wonderful to hear that your experience was so nice that you would dine with us again! I will pass your kind feedback along to the entire staff, as our team here works hard to make our customers satisfied. Thank you for your patronage, and please come back soon. Best, Ashley Castillo Director of Food & Beverage
   

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6. B

   Blankas

   Atlanta8 reviews

   2.0

   Dined on 9 March 2025

   1. Overall 2
   2. Food 1
   3. Service 4
   4. Ambience 5

   The place is beautiful but the food was not .very disappointed.
   

   Overstory Rooftop Bar. - The Westin Atlanta GwinnettResponded 6 days ago

   Dear Blankas, I genuinely regret that your dining experience with us was not enjoyable. It's important to us that every guest leaves satisfied, so I apologize for not meeting your expectations. We sincerely hope for the opportunity to provide you with a better experience in the future. Thank you for choosing to dine with us. Sincerely, Ashley Castillo Director of Food & Beverage
   

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7. OT

   OpenTable Diner

   Atlanta1 review

   3.0

   Dined on 8 March 2025

   1. Overall 3
   2. Food 5
   3. Service 3
   4. Ambience 3

   The host was a lovely person, one server was lost and the manager was super rude with our table, drinks took almost 49 minutes to be served, food was ok
   

   Overstory Rooftop Bar. - The Westin Atlanta GwinnettResponded 7 days ago

   Dear Anonymous, We're disappointed your time with us was anything less than perfect, as we strive to create an incredible experience. We hope to host you for a top-notch visit soon. Thank you for dining with us. Sincerely, Ashley Castillo Director of Food & Beverage
   

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8. g

   ginesse

   Atlanta2 reviews

   5.0

   Dined on 3 March 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The overstory rooftop was honestly such a vibe from the moment we walked in until the end of dinner. Delicious and chic.
   

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   Overstory Rooftop Bar. - The Westin Atlanta GwinnettResponded on 4 March 2025

   Dear ginesse, Receiving your five-star review means we have achieved our goal of providing an amazing dining experience. We are thrilled that you enjoyed your time with us and hope to have the opportunity to serve you again soon. Sincerely, Ashley Castillo Director of Food & Beverage
   

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9. k

   karyn VIP

   Atlanta87 reviews

   4.0

   Dined on 1 March 2025

   1. Overall 4
   2. Food 4
   3. Service 1
   4. Ambience 4

   This was our second visit. Our first visit was spectacular and Mo was our server, who is excellent! This time our server was terrible. She brought our bottle of white wine 35 minutes AFTER we ordered it, and AFTER we had finished our food! She brought no chiller like other tables had, never checked on us between ordering and bringing the wine, and never even refilled our waters that were empty. The only person who saved this disastrous experience was MO!! We will always request her to be our server going forward. The food is good and the restaurant is beautiful inside out outside. Probably better training or supervision of some of the servers is in order. No one but Mo, who remembered us, came to check on us, and she was the one who got what we needed.
   

   Overstory Rooftop Bar. - The Westin Atlanta GwinnettResponded on 3 March 2025

   Dear karyn, Thank you for your visit. We appreciate all your feedback, including recommendations for improvement, as it helps us to serve our customers better. We hope to welcome you back for a 5-star experience. Best, Ashley Castillo Director of Food & Beverage
   

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10. K

    Keidi

    Atlanta1 review

    3.0

    Dined on 22 February 2025

    1. Overall 3
    2. Food 3
    3. Service 3
    4. Ambience 4

    Made reservations but didn’t need to. I also never received a phone call back so we just sat at the bar. They took my birthday cake though because they charge a five dollar cut fee.  fountain was not cut on either
    

    Overstory Rooftop Bar. - The Westin Atlanta GwinnettResponded on 26 February 2025

    Dear Keidi, Thank you for choosing us. I genuinely apologize for not making your birthday a more enjoyable experience. Your feedback means a lot to us, as it helps us learn and grow. We truly hope you'll give us another chance to provide you with the five-star experience you deserve. Sincerely, Ashley Castillo Director of Food & Beverage
    

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