Pennydrop Bar + Kitchen

Review summary

1. K

   Karl VIP

   Sacramento186 reviews

   4.0

   Dined on 8 September 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 5

   This weekend evening at dinner time when the local baseball game was on-going should have provided personalized and individualized care. However, with one bartender and one server (I so no food runner or assistants or managers either) the service was slow. When it happened, the server was marginal but the bartender, Toni, was absolutely fabulous! She not only made you feel welcome and appreciated, she made the BEST Paper Plane in the Universe! The mix of doos that we selected was well presented and tasty. The menu however is very small and Pennydrop is more of an upscale bar with a small bar menu as opposed to a full service restaurant with an amazing bar. When the baseball game finished and a crowd from the game flowed in, the service slowed even further and lines at the bar were much longer. With a few more staff members, the experience would have been maximized. Regardless of this, I will be back for my next Paper Plane before I head out of town.
   

   Pennydrop Bar + KitchenResponded on 12 September 2024

   We appreciate you taking the time to share your experience. It's wonderful to hear that Toni positively influenced your evening with her outstanding service and the delightful Paper Plane cocktail. We sincerely apologize for the slower service you encountered and understand its impact on your overall experience. Your feedback is highly valued.
   

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2. S

   Steven

   St. Louis3 reviews

   1.0

   Dined on 11 August 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Our reservation was for 7:00 AM. We arrived 5 minutes early and waited 5 minutes after our reservation before leaving. During the whole time, there was zero staff around.
   

   Pennydrop Bar + KitchenResponded on 27 August 2024

   We apologize for the issues you faced when trying to dine with us, and we appreciate your honest feedback. Rest assured, we will investigate these matters and take corrective action to ensure a better experience for our guests in the future.
   

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3. D

   Doug VIP

   Indiana1 review

   1.0

   Dined on 10 August 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Made a reservation here before a concert this weekend. This is a lobby bar with limited seating. There is no host to manage seating or reservations. We ordered right away and never got our food after waiting nearly 1.5 hrs. Do not recommend going here.
   

   Pennydrop Bar + KitchenResponded on 14 August 2024

   Anonymous, We're not thrilled with the experience you had and wish it weren't the case, but we do hope you might give us another chance to show you the wonderful experience we aim to provide and the delicious food and drinks from our award-winning chef and crafty cocktail team. Next time you're in the area, please let us know if we can work to right this wrong. Thank you
   

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4. KT

   KTL3

   St. Louis8 reviews

   3.0

   Dined on 14 July 2024

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 2

   We were intrigued by photos online; however, when we arrived, we found it to be much smaller than expected. The seating area was right off of the hotel lobby. There was no one to greet us into the restaurant. I waited a few minutes at the bar, while two staff were behind the bar chatting about some restaurant items (would have liked to at least be acknowledged with a "we'll be right with you.") The temperature was muggy (it was a hot day, but it should not feel muggy and stuffy, especially in an open area. There was a gentleman playing guitar, in a Cardinals jersey. It felt much more low brow than, again, the price point and photos allude to. The clientele eating were in gym shorts and tshirts - mostly families with children. On top of everything, just to eat at the restaurant, you had to valet - it was $48 to valet! The hotel concierge said we would receive no discount or validation for eating in the restaurant. That alone made us leave. We ate at the Beverly Hills Hotel 3 weeks ago, and they validated 50% our valet so we only had to pay $25. The iconic Beverly Hills Hotel. In Beverly Hills. This "Hilton" brand hotel in the middle of "Cardinals Nation" is charging me $48? Absolutely not. Thank goodness the valet was not working well either that day - my husband sat in the valet drive-up for 10 minutes and no one came to check-in our vehicle. We ended up leaving before anyone ever came around. We were really excited to visit and support a new-ish St. Louis eatery, but this was not the place to be. Bummer.
   

   Pennydrop Bar + KitchenResponded on 31 July 2024

   KTL3 Thank you for connecting with us about your recent visit to Pennydrop Kitchen + Bar. We are disappointed to hear about your experinece. Please feel free to connect with me directly if you wish to discuss your experience in further detail. We hope we have the opportunity to make it right and welcome you back for future dining experiences. Zachary S, General Manager
   

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5. OT

   OpenTable Diner VIP

   Houston5 reviews

   3.0

   Dined on 21 May 2024

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 5

   Location is great. The atmosphere was good and low noise level.
   

   Pennydrop Bar + KitchenResponded on 18 July 2024

   Thank you for your review! We would love to know how we could have made your time a 5-star experience if you're willing to share feedback to help us better ourselves for the future.
   

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6. TB

   TanyaB

   Kansas City2 reviews

   1.0

   Dined on 13 May 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Made our reservation for noon. Sat in the bar area until 12:45 trying to find a hostess. Finally went to the front desk where they had to go find a hostess. The restaurant and bar did not even appear to be open as they still had it cordoned off and no one at the bar or host desk. Didn't bother to try the food after being ignored for almost an hour.
   

   Pennydrop Bar + KitchenResponded on 18 July 2024

   Thank you for the review and feedback. We are disappointed to hear you didn't enjoy your experience as we truly strive to provide a great one. Your experience is definitely not typical of what we provide our guests so we would love the opportunity to make it up to you and have you revisit for a better experience when you are able to join us. Please let us know and we will look forward to turning your experience around.
   

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7. OT

   OpenTable Diner VIP

   New York City2 reviews

   1.0

   Dined on 4 May 2024

   1. Overall 1
   2. Food 1
   3. Service 4
   4. Ambience 5

   Food was terrible. We were the only people in the restaurant and waited 45 min for food to be served. Not even sure the burger was beef. Maybe sausage?
   

   Pennydrop Bar + KitchenResponded on 18 July 2024

   Hello, thank you for your review. Our burger is a ribeye cap beef cut with fontina cheese, so a little bit of an elevated spin on a classic burger. We are sorry to hear you did not enjoy your time with us and that you had to wait so long to be served. We definitely wish you had a better experience and would love to welcome you back to see how we can make it up to you. Please let us know if you would give us an opportunity and we will be happy to ensure a great redo!
   

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8. j

   jenna

   Atlanta1 review

   3.0

   Dined on 15 April 2024

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 5

   The server was new and inexperienced but very nice. It took too long for the food (salads) to come out. They were out of salmon. But when the food came it was very good. Loved the potato wedges!
   

   Pennydrop Bar + KitchenResponded on 18 April 2024

   We appreciate you taking the time to share your experience with us. We are saddened to hear of the events you describe and have shared your comments with the team to ensure other guests don't walk away with the same impression. We look forward to providing you a 5 star experience in the future.
   

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9. TP

   TracyP VIP

   San Francisco39 reviews

   1.0

   Dined on 5 April 2024

   1. Overall 1
   2. Food 2
   3. Service 4
   4. Ambience 1

   It was busy and the bartender was backed up-drinks were poorly made. Food okay, but appetizers arrived well before our drinks. Opted to not order dinner and orders door dash.
   

   Pennydrop Bar + KitchenResponded on 8 April 2024

   We appreciate you taking the time to share your feedback with us. We are saddened to hear that you were inconvenienced by the events mentioned and we wish you hadn't left with such a negative impression of our restaurant. Please know that the events you describe are certainly not a common occurrence and we hope to offer you the 5-star experience you deserve in the future.
   

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10. OT

    OpenTable Diner

    St. Louis1 review

    5.0

    Dined on 31 March 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 2

    I truly enjoyed my birthday dinner in the Private Dining Room! The servers Maurice and Devi were extremely accommodating, clean, understanding, and so kind! They have great energy and I loved the atmosphere. Although I must say that the singer they had at the front of the hotel, was kind, but her mic was too loud and she sang songs that weren’t quite in her vocal range. That was off putting and we ended up having to close the doors, unfortunately. Other than that, we had a great time and will be back again!
    

    Pennydrop Bar + KitchenResponded on 18 July 2024

    Sorry for the delayed response to this kind review. We are so pleased you shared your birthday with us and hope you will spend many more celebrations with us to come. We appreciate the feedback about the singer and have made some changes to our live music since this time. We hope to welcome you back again soon for another experience at Pennydrop!
    

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