P.F. Chang's - West Chester

Review summary

1. J

   JENNIFER VIP

   Cincinnati111 reviews

   2.0

   Dined on 17 February 2025

   1. Overall 2
   2. Food 1
   3. Service 2
   4. Ambience 3

   This location has been on a down slide for awhile but this was the worst visit ever. The food was not good and the service was mediocre at best. Really disappointed. I guess we will be taking all locations off our list now. Rookwood fell off years ago.
   

   Is this helpful?

2. L

   Larry

   Cincinnati3 reviews

   4.0

   Dined on 14 February 2025

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Our service Kelly was great, she made sure to take care of us during our dining experience!
   

   Is this helpful?

3. A

   Ajit

   Washington DC1 review

   1.0

   Dined on 31 January 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Second time in a row that it took ~30 min to get service. The table next to us was seated after we were, and received their appetizers before us. At that moment, we got up and left.
   

   Is this helpful?

4. J

   Jenny VIP

   Cincinnati13 reviews

   3.0

   Dined on 25 January 2025

   1. Overall 3
   2. Food 4
   3. Service 5
   4. Ambience 1

   My husband and I went to PF Chang‘s to celebrate his 75th birthday on Saturday 1/25/25. The food and service was good, the waitress was wonderful. We had asked for a booth but was told they were reserved. We were looking forward to a relaxing, pleasant dinner. However, the music they were playing was geared to a younger crowd with a lot of annoying base. I was ready to jump out of my skin by the time we left. I noticed the manager on the way out and expressed my concern about the choice of music and that it wasn’t conducive to that kind of restaurant. He simply said “I’m sorry you feel that way“ and turned his back. I’m not sure if he was not trained, not experienced, or immature. Regardless, it’s not likely that we will be back again for that reason. It was a missed opportunity for the manager to make us feel better about our experience, but he chose not to and that’s what we will remember.
   

   Is this helpful?

5. P

   Peyton VIP

   Cincinnati15 reviews

   5.0

   Dined on 23 January 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We really enjoyed the happy hour food and drinks. The waitress was phenomenal. The only issue is to get happy hour prices, you have to actually sit at the bar in a bar stool or walk up to the bar and order. Although they have tables in the bar area, those don't count. So we had to walk up to the bar which was 5 feet away, order our food and beverages to get the happy hour prices then sit back down at a bar table. Seems a little ludicrous to us. Otherwise, we enjoyed the ambiance and atmosphere.
   

   Is this helpful?

6. C

   Cathy

   Cincinnati62 reviews

   2.0

   Dined on 4 January 2025

   1. Overall 2
   2. Food 1
   3. Service 3
   4. Ambience 4

   We went in at 8 PM and there weren’t many people there. Which was good for us. The waitress was very nice. We ordered drinks and appetizers. They took a while to come out. Then, we ordered our meals. After 45 minutes, we still hadn’t gotten our food. We ended up canceling the order and left. I’m not sure if the waitress told anybody, but no management or anything came out to speak with us. We’ve been to the Rookwood location several times and it’s always been wonderful. We definitely won’t be back to this location.
   

   Is this helpful?

7. D

   Diana VIP

   Cincinnati7 reviews

   3.0

   Dined on 3 January 2025

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 3

   I requested a booth with my reservation. We weren’t seated in a booth even though there were several open. No one even mentioned it to us at the host stand. The person who was not our server but delivered our drinks approached the table while we were in conversation and very loudly shouted “red wine?”. She was quite disturbing.
   

   Is this helpful?

8. S

   Shelley VIP

   Cincinnati3 reviews

   5.0

   Dined on 20 December 2024

   1. Overall 5
   2. Food 4
   3. Service 4
   4. Ambience 5

   Always love the ambiance for dinner or even just an appetizer/drinks! Our server was super friendly and had great recommendations.
   

   Is this helpful?

9. S

   Sharmaine

   Cincinnati3 reviews

   2.0

   Dined on 7 December 2024

   1. Overall 2
   2. Food 1
   3. Service 2
   4. Ambience 2

   I had a reservation at P.F. Chang’s, but unfortunately, the experience was disappointing. While the wait was longer than expected, the restaurant was packed when we arrived. By the time we got our food, we were one of the last tables still eating, and it wasn’t even close to closing time. I ordered the Mongolian Beef, and for the price, I was really let down. The beef was overcooked and tough, which made the meal feel not worth the cost. I hadn’t been to this location in a while, and this visit definitely didn’t make me want to return anytime soon. I'll probably stick to the Rookwood location moving forward.
   

   Is this helpful?

10. R

    Randy

    Cincinnati143 reviews

    5.0

    Dined on 24 November 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    There were 6 of us…there was nothing left on anyone’s plates. We will be back!
    

    Is this helpful?