Piatti Restaurant - San Antonio, Eilan

Review summary

1. F

   Fernanda

   Veracruz

   4 reviews

   5.0

   4 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Toda la comida espectacular, servicio perfecto. Sin duda regresaremos
   

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2. m

   mavy

   Monterrey

   3 reviews

   vip
   1.0

   3 reviews

   Dined on 19 November 2024

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 5

   I had an appointment 8:30 Ay 9 they were asking me for the check They shoudnt take people if they want to close early The waitness was in a bad mood
   

   Piatti Restaurant - San Antonio, EilanResponded 5 days ago

   Hi Mavy. We are sorry to hear that we missed the mark during your visit with us. We never want to make our guests feel rushed, and we value your time with us. Please feel free to reach out to our management team so we can assist you going forward. We look forward to the opportunity to make this right in the future.
   

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3. A

   Andrea

   San Antonio

   9 reviews

   5.0

   9 reviews

   Dined on 16 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Amazing atmosphere and excellent service! We always enjoy our time whenever we come to Piatti's
   

   Piatti Restaurant - San Antonio, EilanResponded 5 days ago

   Thank you for taking the time to review your experience with us, Andrea. We appreciate you dining with us, and we look forward to your next visit!
   

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4. J

   Johnette

   Austin

   3 reviews

   5.0

   3 reviews

   Dined on 15 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Good food, great service and a great experience!
   

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5. E

   Erica

   San Antonio

   5 reviews

   5.0

   5 reviews

   Dined on 15 November 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Service was good! The menu was cute, we appreciated the happy birthday message. And the separate checks and the reservation. We would go back.
   

   Piatti Restaurant - San Antonio, EilanResponded 5 days ago

   Erica, we are thrilled to see that our team delivered a great experience for your group's occasion! We know you have a lot of choices when it comes to celebrations, and we appreciate that you chose our location. We look forward to serving you again in the future!
   

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6. C

   Cassandra

   San Antonio

   2 reviews

   5.0

   2 reviews

   Dined on 12 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I was SO pleased with our visit to Piatti today. I had reserved ahead of time and specified our reason for celebration, and Piatti surprised us with personalized menus for our doctoral graduate! This was such a lovely touch that we will all remember. On top of that, their service was pleasant and quick, and our food arrived quickly! Everything was so tasty, from the sourdough ciabatta to the pepperoni flatbread and the lasagna. All guests were very pleased with their orders. To top it off, the staff made us some absolutely delicious cappuccinos to include with dessert—they were kind enough to provide us with plates and a sparkler for the cake we brought in! This is a truly customer-centered restaurant that focuses on the overall guest experience, and because of this (plus the great food), we will definitely be back. Thank you to the team at Piatti for making today so special for us!
   

   Piatti Restaurant - San Antonio, EilanResponded 5 days ago

   Cassandra, thank you so much for taking the time to write such a detailed review. We take great pride in giving each guest the best possible experience, and it's great to know that we hit the mark for your group. We look forward to serving you again in the future!
   

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7. D

   David

   Orlando

   5 reviews

   5.0

   5 reviews

   Dined on 11 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food was good. Service was great. Atmosphere was just right.
   

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8. R

   Roman

   Los Angeles

   21 reviews

   vip
   5.0

   21 reviews

   Dined on 11 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our server was great. She was very patient and went above and beyond by recommending a new Alfredo dish which I loved.
   

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9. T

   Todd

   Austin

   1 review

   3.0

   1 review

   Dined on 10 November 2024

   1. Overall 3
   2. Food 5
   3. Service 2
   4. Ambience 4

   The food was great. The service was average. Definitely did not match up the price we paid. We arrived and waited quite awhile before our server showed up. Took awhile to get our drinks to us. Food came out in a decent time. Waiter seemed not attentive. I asked for a to go box and check. Again, took awhile to get it to us and he completely forgot about the to-go box. This was purely just not paying attention. They were NOT busy. Inside and out there approximately 6 tables of diners. This was my second time there and had the same slow experience last time on a non-busy day.
   

   Piatti Restaurant - San Antonio, EilanResponded 5 days ago

   Todd, we are very sorry to hear that the service fell short on your visit. While we are glad the food hit the mark, we want our guests to have the full experience, and that includes stellar service. Please feel free to reach out to our management team so we may assist you further. We look forward to an opportunity to make this right!
   

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10. M

    Maritere

    Dallas

    1 review

    vip
    3.0

    1 review

    Dined on 10 November 2024

    1. Overall 3
    2. Food 1
    3. Service 4
    4. Ambience 4

    Food is not as good as it once was. The place is nice and they have good service.
    

    Piatti Restaurant - San Antonio, EilanResponded 5 days ago

    Hi Maritere, thank you for leaving a review about your experience with us here at Piatti. We are glad to hear that the service and atmosphere hit the mark for you, but we would like to leave you impressed with our dishes as well. Please feel free to reach out to our management team so we can gather more detailed information and pass it along to our chef and his team. We are always working on making our food better, and we hope to hit the mark on your next visit.
    

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