Piccolino - Liverpool

Review summary

1. E

   Elaine

   Glasgow

   1 review

   2.0

   1 review

   Dined 2 days ago

   1. Overall 2
   2. Food 2
   3. Service 4
   4. Ambience 3

   Very didsppointed. Nice restaurant but didnt have 3 dishes on the menu and unable to make requested cocktail. Also knew it was my mum’s birthday which wasn’t recognised although others on the restaurant were. Also beware so called smoked salmon pasta isn’t - it’s just dried up salmon!
   

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2. S

   Saxon

   Manchester

   6 reviews

   5.0

   6 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 4

   Staff very attentive on the day and food absolutely excellent. I was entertaining a client and he had a wonderful time so that was wonderful too! I was a bit disappointed I could not have what I wanted on the menu due to there being no Wagyu beef but a very minor thing, all the food I had was very high quality and good value for money consdiering how well done it was. There was a low noise level and a good ambience, but I think we had some excitable children in the restaurant towards the end after we had finished dinner - not the restauarants fault.... control your kids people! I would love to go back again.
   

   Piccolino - LiverpoolResponded 1 day ago

   Thank you for your fantastic review! We're so pleased to hear that both you and your client had a wonderful experience with us. It's great to know the food and service met your expectations, and we appreciate your understanding regarding the Wagyu beef availability. We're sorry for the noise towards the end of your meal; we strive to provide a pleasant atmosphere, and we appreciate your patience. We’d be delighted to welcome you back soon for another great experience!
   

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3. S

   Stephen

   Liverpool

   1 review

   5.0

   1 review

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Nice food, location and setting. Really good food and staff attentiveness. Missed one glass of wine in a party of 10, but soon rectified. Would definitely recommend and go again.
   

   Piccolino - LiverpoolResponded 1 day ago

   Thank you for your lovely review! We're so glad you enjoyed the food, location, and the attentiveness of our staff. We apologize for the mix-up with the wine, but we're happy it was quickly resolved. We truly appreciate your recommendation and look forward to welcoming you back again soon!
   

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4. F

   Frances Ann

   Liverpool

   1 review

   5.0

   1 review

   Dined on 21 December 2024

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Fabulous afternoon at Piccolino’s , the food was amazing , the service was excellent
   

   Piccolino - LiverpoolResponded 1 day ago

   Thank you for your wonderful review! We’re so glad to hear you had a fabulous afternoon at Piccolino’s. It’s great to know you enjoyed both the food and the service. We look forward to welcoming you back for another amazing experience soon!
   

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5. J

   Julie

   Manchester

   1 review

   5.0

   1 review

   Dined on 14 December 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   The staff were very attentive and professional. Lovely atmosphere.
   

   Piccolino - LiverpoolResponded 1 day ago

   Thank you for your kind review! We’re thrilled to hear that you enjoyed the atmosphere and found our staff to be attentive and professional. We truly appreciate your feedback and hope to welcome you back soon for another great experience!
   

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6. g

   gail

   Manchester

   5 reviews

   1.0

   5 reviews

   Dined on 6 December 2024

   1. Overall 1
   2. Food 3
   3. Service 3
   4. Ambience 1

   Nothing at all like the picolino in Manchester. Very tired looking restaurant and old fashioned. We had a table for 2 but were practically on top of a table of 20 at a Xmas meal so couldn’t hear our own conversation as the other table were so noisey. Lighting was terrible as well, had a spot light in my face which I did ask them to redirect it but didn’t really improve at all. Asked to move but they couldn’t move us for half an hour so stayed where we were. Food was average ordered the chateaubriand which was absolutely ridiculous as the price was £80 for 2 and all we received was 2 and a half very small slices of steak, definitely not good value for money and will not be returning , very disappointing.
   

   Piccolino - LiverpoolResponded on 11 December 2024

   We’re very sorry to hear that your visit did not meet your expectations. Being a Saturday during the festive season, our restaurant is especially busy with Christmas parties, which can result in a livelier atmosphere than usual. We apologize if this impacted your ability to enjoy a quieter dining experience and we regret that the interior did not meet your preferences. We understand your concerns about the lighting and seating arrangements, and we’re sorry we couldn’t relocate you more promptly. Your feedback on the food is also concerning. We strive to deliver great value and exceptional quality, and it’s disappointing to hear that this fell short during your visit. Your comments have been shared with our team to address these issues and improve where possible.
   

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7. AK

   AnnaK

   London

   2 reviews

   5.0

   2 reviews

   Dined on 3 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent in every way, it was my second time there and will be back
   

   Piccolino - LiverpoolResponded on 11 December 2024

   Thank you so much for your wonderful feedback! We’re thrilled to hear that you had an excellent experience with us once again. It’s always a pleasure to welcome returning guests, and we can’t wait to see you back for your next visit.
   

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8. S

   Stacey

   Calgary

   2 reviews

   5.0

   2 reviews

   Dined on 29 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Exceptional service and the food was delicious. Highly recommend.
   

   Piccolino - LiverpoolResponded on 4 December 2024

   Thank you so much for your kind words! We're thrilled to hear you enjoyed our service and food. Your recommendation means the world to us, and we look forward to welcoming you back soon!
   

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9. P

   Pauline

   London

   16 reviews

   4.0

   16 reviews

   Dined on 29 November 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   A planned shopping lunch. We were guided to the special Xmas set menu. Enjoyed it all . Staff were very good and a nice ambiance overall.
   

   Piccolino - LiverpoolResponded on 4 December 2024

   Thank you for sharing your experience! We're delighted you enjoyed the special Christmas set menu and had a pleasant lunch. It's wonderful to hear our staff and ambiance added to your visit. We hope to welcome you back again soon!
   

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10. B

    Bethan

    Liverpool

    1 review

    1.0

    1 review

    Dined on 23 November 2024

    1. Overall 1
    2. Food 4
    3. Service 1
    4. Ambience 2

    I booked a table for 830 and didn’t get seated until 910. Waiting for a table downstairs to become available but I did put on my reservation wheelchair access so I think it’s appalling I waited that long for a table. If people were overstaying their reservation they should have got asked to move to the bar
    

    Piccolino - LiverpoolResponded on 27 November 2024

    Thank you for your feedback. We sincerely apologize for the wait you experienced on your recent visit. It was an exceptionally busy Saturday, and several guests had requested tables downstairs, where seating is limited. When you arrived, our team did inform you there was a wait, but we understand and regret that this fell short of your expectations, especially given your request for wheelchair-accessible seating. We always strive to accommodate all our guests, and in situations where tables are delayed, we do our best to manage the flow while ensuring everyone feels welcomed. We will review our processes to better handle similar situations in the future and make adjustments where needed. Thank you for bringing this to our attention.
    

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