Plough

Review summary

1. J

   Jennifer

   Philadelphia

   1 review

   5.0

   1 review

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food was excellent! She crab soup was sooo good. Our server, L, took great care of us.
   

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2. G

   Glenn

   New York City

   1 review

   4.0

   1 review

   Dined 4 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Enjoyed the tuna tartare and the bacon cheese tart. Sirloin steak was tasty but a little tough.
   

   PloughResponded 2 days ago

   Thank you for your kind words! We're so glad to hear that you enjoyed your meal. It's great to know the sirloin steak was tasty, though we apologize if it was a bit tougher than expected. We'll be sure to review our preparation to ensure the perfect balance of tenderness and flavor. We truly appreciate your feedback and hope to welcome you back soon for another great experience!
   

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3. J

   Jonelle

   New York City

   1 review

   3.0

   1 review

   Dined 5 days ago

   1. Overall 3
   2. Food 2
   3. Service 5
   4. Ambience 5

   The ambiance and service was EXCELLENT. The food was basic. The crab soup was pretty much cheese smothered crab pieces and the cauliflower pasta had too much cheese. I don’t like when chefs use cheese to substitute flavor in place of actual seasoning.
   

   PloughResponded 2 days ago

   Thank you for taking the time to share your feedback! We're thrilled to hear that you enjoyed the ambiance and service — we take pride in creating a welcoming environment for all our guests. We truly appreciate your thoughts on the food as well. We understand that everyone's palate is different, and we'll take your comments about the crab soup and cauliflower pasta into consideration as we continue to refine our menu. We hope to have the opportunity to welcome you back soon!
   

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4. K

   Keiko

   San Diego

   4 reviews

   vip
   4.0

   4 reviews

   Dined on 29 November 2024

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 3

   The Thanksgiving dinner here was absolutely fabulous. Although the service left a bit to be desired, I have eaten all over the world and have to say true kudos to the chef as the meal was so scrumptious it reached every metric one would have for the tastes associated with this festive meal, a kaleidoscope of flavors, colors and textures! Bravo!
   

   PloughResponded on 30 November 2024

   Thank you for taking the time to leave us your valued feedback! We are thrilled to hear that you enjoyed your meal with us. All feedback is appreciated, and we are constantly striving to make the necessary efforts to improve our service standards and experience for all of our guests. We hope you will join us again soon!
   

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5. C

   Colleen

   Dallas

   2 reviews

   5.0

   2 reviews

   Dined on 28 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Thanksgiving dinner was wonderful, traditional meal . Before hand a cranberry martini at the bar With beautiful trombone music . Lovely experience.
   

   PloughResponded on 30 November 2024

   We are delighted to hear that you enjoyed your Thanksgiving meal with us. Thank you so much for the wonderful feedback!
   

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6. J

   Jessica

   Richmond

   4 reviews

   3.0

   4 reviews

   Dined on 28 November 2024

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 5

   Was here for Thanksgiving - for which they seemed pretty understaffed for. Ambiance was nice, but you are paying really high prices for mediocre service. Took 25 minutes to get bread and butter, 40 minutes to get our drinks. Food came out after about an hour of waiting. Soup was luke warm at best. Also, asked for a table on the phone a week prior to the reservation for a disabled family member, which I was promised. When we got to the restaurant we were told no tables were available and were shown to a booth. We tried to make it work, and re-explained the situation. Somehow miraculously two available tables opened up and we were moved to one of them, so I was pretty unimpressed with that!
   

   PloughResponded on 2 December 2024

   Thank you for taking the time to share your feedback. We truly apologize for the delays and the service you experienced during your Thanksgiving visit. We understand how important both great service and a comfortable experience are, especially on such a busy day. We’ll be looking into the issues you raised regarding the timing of your meal and the initial seating situation to ensure we improve in those areas. We are also sorry for the inconvenience regarding the table to accommodate your family member. We strive to accommodate all special requests, and we will make sure to improve communication and planning for future reservations.
   

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7. G

   Gary

   Philadelphia

   43 reviews

   vip
   5.0

   43 reviews

   Dined on 28 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Fabulous service from our server, and the food was outstanding. We drive down from Harrisburg all the time to Lancaster's cream-of-the-crop restaurants. Plough is definitely Lancaster's best kept secret.
   

   PloughResponded on 30 November 2024

   We are thrilled to hear that you enjoyed your experience with us at Plough and look forward to you joining us again sometime soon!
   

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8. D

   David

   Philadelphia

   5 reviews

   5.0

   5 reviews

   Dined on 28 November 2024

   1. Overall 5
   2. Food 4
   3. Service 4
   4. Ambience 5

   Staff was great. A very relaxed atmosphere. Very nice day!
   

   • 

   PloughResponded on 2 December 2024

   Thank you so much for your kind words! Our team strives to provide great service, and it’s wonderful to know that you had a positive experience. We hope to welcome you back soon!
   

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9. J

   Jack

   Philadelphia

   5 reviews

   5.0

   5 reviews

   Dined on 28 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We thoroughly enjoyed our Thanksgiving meal at The Plough. Their Thanksgiving meal was delicious - except we both would have preferred the Ocean Spray canned cranberry sauce (no judging). Our server Josh was engaging and attentive. Highly recommended.
   

   PloughResponded on 2 December 2024

   Hi Jack! Thank you so much for your lovely review! We are so glad you enjoyed your Thanksgiving meal with us! We will be sure to pass along your kind words to Josh as well! We hope to see you again soon!
   

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10. P

    Preston

    New York City

    135 reviews

    vip
    2.0

    135 reviews

    Dined on 23 November 2024

    1. Overall 2
    2. Food 2
    3. Service 2
    4. Ambience 4

    Disliked everything about it. Service was bad. Male waiter was erratic. Water glasses are a joke. My pork was so dry. Cheese plate was ok but expensive. I will say nice looking inside. Looked like kids were cooking the food.
    

    PloughResponded on 26 November 2024

    We sincerely apologize for your recent experience, as it is clear we fell short of providing the quality and service we aim to deliver. We’re especially sorry to hear about the issues with your meal and the service you received, as these are certainly not reflective of our standards. Your feedback about the pork, cheese plate, and service has been shared with our team, and we are taking steps to address these concerns. We’re committed to ensuring that every guest enjoys both their meal and the atmosphere, and it’s disappointing to know we didn’t meet your expectations this time. Thank you for sharing your thoughts—we value the opportunity to learn and improve.
    

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