Ponto Lago - Park Hyatt Aviara

Review summary

1. J

   Judi VIP

   San Diego84 reviews

   5.0

   Dined today

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   We tried the new ceviche. Fabulous! It was tasty and delicate and made with fresh coconut water. We then shared the crudo. Also, delicious. We each had the catch of the day, black seabass. It was great. I took some home and just had it with an arugula salad. The staff was very friendly and knowledgeable about our meal.
   

   Ponto Lago - Park Hyatt AviaraResponded today

   Hi Judi, Thank you so much for your wonderful review! We’re thrilled to hear that you enjoyed the new ceviche and crudo—both are favorites of ours as well. The black seabass is always a great choice, and we love that you found a delicious way to enjoy your leftovers! Our team takes great pride in providing excellent service, so we truly appreciate your kind words. We look forward to welcoming you back soon for another great meal! Best, The Ponto Lago Management Team
   

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2. OT

   OpenTable Diner VIP

   San Diego2 reviews

   5.0

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   What a treat Ponto Lago is!!! This place is so memorable for its extraordinary flavors that we came back twice in a month. The bespoke menu curated by The Passionate Chef surprises in its brights tastes and unique pairings.The restaurant is gorgeous with a world-class view but you can’t take your eyes off the glistening open kitchen where a dozen staff orchestrate preparation and execution of your meal under focused lights around shiny grills and elegant prep zones. It is artful. The meals are amazing — fishes & meats roasted over embers w/dimension sauces & inspired tastes that excite. We wanted to try everything so we ordered a variety to share. It was a beautiful night and each experience brings us back for more. Dessert can’t be missed either. You’ll never forget this unique gem and its quality food. We’ll be back!
   

   Ponto Lago - Park Hyatt AviaraResponded today

   Thanks for the feedback! We're thrilled to hear that you enjoyed your experiences at Ponto Lago - Park Hyatt Aviara. It's wonderful to know that our bespoke menu, unique flavors, and attention to detail impressed you. We're also glad you enjoyed the open kitchen and the artful presentation. Your kind words about our meals and service are greatly appreciated. We look forward to welcoming you back for more memorable dining experiences. Best, The Ponto Lago Management Team
   

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3. D

   Duke

   Los Angeles1 review

   5.0

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Ponto Lago is criminally underrated. I’m honestly surprised they’re not Michelin rated. At the very least they should be on Guide. Chef Benji does an amazing job bringing various Latin American flavors and aromas to their dishes, while incorporating modern fusion flare to their dishes. First, their Arepas are to die for. Very simple starter that is so addicting. The Pulpo inspired appetizer also has very nice attention to detail, down to the visuals of the dish. Finally, their wood fire grill does wonder in incorporating just the right amount of smoke flavor to their dishes. My wife is usually very sensitive to smoke smell/flavor but she absolutely loved the smoke incorporated into the chicken + mole dish. Their new experimental scallop dish was such a hit as well. Alejandro, our waiter was also so attentive to us, making our night such a wonderful date night. Finally, the price for their quality is unbelievable. I have a feeling they’ll be getting rated highly on some list some time soon so my rec is to try and get a reso before it becomes harder to book
   

   Ponto Lago - Park Hyatt AviaraResponded 5 days ago

   Hi Duke, Thank you so much for your glowing review of Ponto Lago! We’re thrilled to hear how much you enjoyed your experience, from Chef Benji’s inventive Latin American fusion dishes to the standout arepas, pulpo appetizer, and wood-fired specialties like the chicken with mole. It’s especially great to know the subtle smokiness hit the mark for you and your wife—we strive to get that balance just right. We’re also delighted that Alejandro’s attentive service helped make your date night so special. Our team takes pride in offering high-quality cuisine at an accessible price, and it’s incredibly rewarding to see that appreciated. We’d can't wait to welcome you back soon! Thanks again for the heartfelt recommendation. Best, The Ponto Lago Management
   

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4. C

   Charles VIP

   San Diego3 reviews

   5.0

   Dined on 2 March 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Alejandro, our waiter, did an excellent job! Loved everything!
   

   Ponto Lago - Park Hyatt AviaraResponded on 3 March 2025

   Hey Charles, We're thrilled to hear that you had a fantastic experience at Ponto Lago - Park Hyatt Aviara! It's great to know that our service, food, and value all met your expectations. We strive to provide exceptional service and it's wonderful to hear that we succeeded during your visit. Thank you for taking the time to leave this wonderful review. We look forward to welcoming you back soon! Best regards, The Ponto Management Team
   

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5. E

   Emi

   Los Angeles1 review

   5.0

   Dined on 23 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food was delicious, but the service was truly the standout of the night. It was truly a pleasure to have Alejandro as our server, who guided us through the menu with amazing insight and recommendations! Our favorites were the chicken with mole, arepas, octopus, and tuna crudo. It was an elevated dining experience in a warm and welcoming atmosphere at a reasonable price point. This restaurant is worth a visit.
   

   Ponto Lago - Park Hyatt AviaraResponded on 3 March 2025

   Thanks for visiting us, Emi! We're thrilled to hear that you enjoyed the food and found our prices reasonable. It's wonderful to know that our server Alejandro made a positive impression on you with his service. We look forward to your next visit! Best, The Ponto Management Team
   

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6. R

   Ronnil

   Los Angeles25 reviews

   5.0

   Dined on 19 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had an amazing time. From the valet to the wait staff at Ponto Lago made us feel welcome and special. Alejandro and his wait partner from Ponto Lago treated our Mom with respect and care. We celebrated her 86th birthday with the family and it did not disappoint. Thank you.
   

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   Ponto Lago - Park Hyatt AviaraResponded on 22 February 2025

   Hi Ronnil, We're absolutely thrilled to hear about your wonderful experience at Ponto Lago - Park Hyatt Aviara! It's wonderful to know that our valet team, wait staff, and especially our team at the restaurant made you feel welcome and special. We're also glad to hear that your Mom's birthday celebration was a memorable one for all of the right reasons. Your kind words are greatly appreciated and serve to motivate our team. We look forward to serving you and your family again on your next visit. Thanks again for your kind words and the perfect ratings! Best, The Ponto Lago Management Team
   

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7. J

   Joe VIP

   Indiana1 review

   3.0

   Dined on 15 February 2025

   1. Overall 3
   2. Food 2
   3. Service 3
   4. Ambience 3

   Unfortunately, this was a let down. Menu was prefixed for valentine's day and the first two courses (appetizers) were literally just two hockey pucks. My wife and I thought we were being pranked. My steak was supposed to be medium and was definitely bleeding in the middle.. Desert was... weird. They added spices to it, which made it not a desert... We got a different one from door dash later. I hope others had a better experience
   

   Ponto Lago - Park Hyatt AviaraResponded on 18 February 2025

   Hi Joe, Thank you for sharing your feedback with us. We're truly sorry to hear that your Valentine's Day experience didn't meet your expectations. Our goal is always to provide a memorable and enjoyable dining experience, and it's disappointing to learn that we missed the mark for you. We appreciate your honest input regarding the appetizers, steak preparation, and dessert. Your comments will be shared with our culinary team to ensure we continue refining our dishes to better suit our guests' preferences. We hope you'd give us the opportunity to welcome you back in the future for a meal that better reflects our standards to make things right and provide you with the exceptional experience we strive for. Best, Ponto Management Team
   

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8. R

   Russell

   Los Angeles6 reviews

   2.0

   Dined on 15 February 2025

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 3

   Don't go. We went to valentine's special dinner. We sat down and waited 30 minutes before anyone came to take our drink order. That took 15 minutes to get. Food order for entrees taken then. It was an hour before even the bread came. Some of food was good but for $500.00 with drinks, avoid this place.
   

   Ponto Lago - Park Hyatt AviaraResponded on 18 February 2025

   Hi Russell, Thank you for your feedback, and we sincerely apologize for the delays you experienced during your Valentine's Day dinner. This is certainly not the level of service we aim to provide, and we understand how frustrating it must have been to wait that long. We appreciate you giving us a chance, and while we're glad you enjoyed some of the food, we regret that the overall experience didn't meet your expectations-especially on such a special occasion. Your comments will be shared with our team to ensure we improve our service efficiency moving forward. We would love the opportunity to make it up to you and hopefully welcome you back in the future for a much better experience. Best, Ponto Lago Management
   

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9. M

   Monica VIP

   Mexico City102 reviews

   3.0

   Dined on 15 February 2025

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 4

   This restaurant is located in the Hyatt Aviara hotel, beautiful restaurant, the service by Tyler was great. The food had a nice presentation and very good taste. Unfortunately the times were off, our first course started by the second one listed on the fixed menu and the first starter was our last. We had a reservation at 6:30 the food started arriving around 30-35 minutes after we were seated. Every course had at least a 15 minutes between each one. Then the sharable sides came for the main course but the main course took over 20 minutes to get to our table, we saw it was on the counter for that amount of time, off course when it came at 8:20 it was cold, so we sent it back. A do appreciate that they gave us a small appetizer while we waited for them to reheat the new york steak. But to much time in between each small plate.
   

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   Ponto Lago - Park Hyatt AviaraResponded on 18 February 2025

   Hi Monica, Thank you for taking the time to share your experience with us. We're delighted to hear that you enjoyed the ambiance of our restaurant, and that Tyler provided you with great service. We also appreciate your kind words about the presentation and taste of the food. However, we sincerely apologize for the timing issues you encountered during your meal. We understand how important a well-paced dining experience is, and we regret that we fell short in this regard. Your feedback is invaluable, and we will be addressing these concerns with our team to ensure that service flows more smoothly in the future. We truly appreciate your patience and understanding, and we hope to have the opportunity to welcome you back for a flawless experience next time. Best, Ponto Lago Management
   

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10. B

    Bryan VIP

    Phoenix10 reviews

    5.0

    Dined on 15 February 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Always great food and service to match. Love the open kitchen.
    

    Ponto Lago - Park Hyatt AviaraResponded on 18 February 2025

    Thanks for visiting us, Bryan! We're thrilled to hear that you always enjoy our food and service at Ponto Lago - Park Hyatt Aviara. It's great to know that our open kitchen adds to your dining experience. Your kind words mean a lot to us. We look forward to welcoming you back soon! Best, Ponto Lago Management
    

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